St Pancras London, Autograph Collection
461 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
461 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På St Pancras London, Autograph Collection är priset per natt i genomsnitt 314 US$ under den billigaste månaden (januari) och 531 US$ under den dyraste månaden (juni), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 314 US$ |
| februari | 357 US$ |
| mars | 340 US$ |
| april | 424 US$ |
| maj | 387 US$ |
| juni | 531 US$ |
| juli | 497 US$ |
| augusti | 349 US$ |
| september | 461 US$ |
| oktober | 437 US$ |
| november | 450 US$ |
| december | 422 US$ |
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sep. · 461 US$
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Dyrast: juni (ca 531 US$)
Billigast: januari (ca 314 US$)
Om detta boende
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här erbjuds inomhuspool, bastu och dygnet runt-öppet fitnesscenter. Detta hotell i viktoriansk stil har även gratis w...
Bekvämligheter
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här erbjuds inomhuspool, bastu och dygnet runt-öppet fitnesscenter. Detta hotell i viktoriansk stil har även gratis wi-fi, conciergetjänster och bröllopstjänster.
Företagsfaciliteter
Gäster har tillgång till bland annat expressutcheckning, kemtvätt/tvättjänster och reception (öppen dygnet runt). Planerar du ett event i London? På detta hotell finns det event- och konferensutrymmen på upp till 451 kvadratmeter, däribland konferensrum och 12 mötesrum. Parkering (avgift tillkommer) erbjuds på plats.
Måltider
Njut av brittiska köket på Booking Office 1869, en av de 3 restaurangerna detta hotell ståtar med, eller stanna på rummet och nyttja dess rumsservice dygnet runt. Koppla av med en drink på en av boendets 2 barer/lounger. Frukost enligt egen beställning serveras dagligen mot en avgift från 07.00 till 11.00.
Rum
Känn dig som hemma i ett av de 245 individuellt inredda rummen med minibar och LCD-tv. Sängen har bäddmadrass, duntäcken och sängtillbehör av högsta kvalitet. Gratis wi-fi gör att du kan hålla dig uppkopplad, och satellit-tv erbjuder underhållning. Badrummen har gratis toalettartiklar och hårtorkar.
Läge
St. Pancras London, Autograph Collection ® placerar dig mitt i London, en 4 min med bil från British Museum och 8 min från Big Ben. Detta hotell i lyxstil ligger 4,4 km från London Eye och 4,7 km från Hyde Park.
Vad finns i närheten
British Library(0.1 miles)
University College London(0.5 miles)
Russell Square(0.6 miles)
Tottenham Court Road(0.9 miles)
British Museum(1 miles)
City, University of London(1.1 miles)
Camden Markets(1.1 miles)
Regent's Park(1.1 miles)
Portland Place(1.2 miles)
Oxford Street(1.2 miles)
Regent Street(1.3 miles)
Royal Opera House(1.4 miles)
The Strand(1.5 miles)
Covent Garden Market(1.5 miles)
Madame Tussauds vaxmuseum(1.5 miles)
London (LCY-London City)(10.7 miles)
Heathrow Airport (LHR)(18.9 miles)
Gatwick Airport (LGW)(55 miles)
London (LTN-Luton)(34.1 miles)
London (STN-Stansted)(40.5 miles)
Parkering
Restaurang
Pool
Rumservice
Parkeringsservice
Kemtvätt
Läge
Euston Road, King's Cross, London, England, Storbritannien
British Library (0.1 miles)
University College London (0.5 miles)
Russell Square (0.6 miles)
Tottenham Court Road (0.9 miles)
British Museum (1 miles)
City, University of London (1.1 miles)
Gästrecensioner
8.1
Mycket bra
Baserat på 1 571 verifierade recensioner
Vem bor här?
Företag
20%
Par
46%
Familj
18%
Grupper
9%
Ensamresande
4%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
St Pancras London, Autograph Collection imponerar på gästerna med sin storslagna historiska arkitektur och det exceptionellt praktiska läget intill St Pancras och King’s Cross. Åsikterna om rum och service varierar dock från utmärkta till underlägsna beroende på vilken flygel, utsikt och upplevelse man har.
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Vad gäster tycker
St Pancras London, Autograph Collection imponerar på gästerna med sin storslagna historiska arkitektur och det exceptionellt praktiska läget intill St Pancras och King’s Cross. Åsikterna om rum och service varierar dock från utmärkta till underlägsna beroende på vilken flygel, utsikt och upplevelse man har.
Många uppskattar den vänliga och professionella personalen, de slående bar- och restaurangutrymmena, ett avslappnande spa och pool samt, i vissa fall, rymliga rum med utsikt över stationen. Återkommande nackdelar inkluderar förseningar vid incheckningen, varierande service och städning, interna eller mörka rum med daterad inredning, hårda madrasser eller ljud från omgivningen för vissa, enstaka dålig lukt, bristfällig Wi-Fi och ojämna frukostupplevelser. Sammantaget kan man förvänta sig minnesvärda gemensamma utrymmen och bekvämligheter, där upplevelsen påverkas av rumsplacering och tidpunkt.
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Faciliteter
Gästerna lyfter fram den stämningsfulla baren och restaurangområdena, samt ett avslappnande spa och pool. Vissa noterar att spat är litet eller kallt, tillfälliga stängningar och ett enkelt eller begränsat gym.
Relaterade gästrecensioner
8
derren
25 sep. 2023
·
Stannade 5 nätter
Great property but they need to invest in a proper gym!!!
Great property but they need to invest in a proper gym!!!
10
Lydia
21 feb. 2025
·
Stannade 1 natt
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
10
Eva
21 okt. 2025
·
Stannade 1 natt
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
8
Melanie
20 sep. 2025
·
Stannade 2 nätter
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Lynn
23 sep. 2025
·
Stannade 1 natt
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
10
Barbara
10 feb. 2024
·
Stannade 1 natt
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
6
Gillian
28 mars 2023
·
Stannade 3 nätter
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
4
Darren
20 feb. 2023
·
Stannade 1 natt
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
10
Henri
29 mars 2025
·
Stannade 1 natt
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Conan
8 maj 2024
·
Stannade 2 nätter
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
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Renlighet
Många rapporterar rena och välskötta utrymmen, men återkommande problem inkluderar stark lukt i korridorer eller på handdukar och enstaka rum med unken lukt, fläckiga eller slitna möbler. Standarderna känns inkonsekventa mellan olika flyglar och våningar.
Relaterade gästrecensioner
10
Khuram
16 sep. 2024
·
Stannade 2 nätter
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
4
Jari
9 juli 2023
·
Stannade 1 natt
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
6
Torch W
8 aug. 2025
·
Stannade 2 nätter
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
6
Camila
14 apr. 2025
·
Stannade 1 natt
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
10
Neil
30 okt. 2025
·
Stannade 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
6
Judy
29 juni 2025
·
Stannade 1 natt
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
10
John
10 sep. 2025
·
Stannade 1 natt
Room is clean and large room by London standards
Room is clean and large room by London standards
6
Gia
10 juni 2024
·
Stannade 2 nätter
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
6
Donna
27 apr. 2025
·
Stannade 1 natt
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
4
Danekah
24 dec. 2022
·
Stannade 19 349 nätter
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
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Rum
Rumsupplevelserna varierar kraftigt: vissa är rymliga och bekväma med utsikt över stationen, medan andra känns mörka eller interna, daterade eller enkla, med mycket hårda sängar eller ljud från stationen. Wi-Fi och funktioner i rummet kan vara opålitliga.
Relaterade gästrecensioner
6
Rachel
30 okt. 2025
·
Stannade 4 nätter
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
10
Paul
11 jan. 2023
·
Stannade 1 natt
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
6
Christopher
26 juli 2025
·
Stannade 1 natt
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
10
Sam
6 jan. 2025
·
Stannade 1 natt
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
6
Behzad
21 sep. 2023
·
Stannade 4 nätter
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
6
Peter
22 juli 2025
·
Stannade 1 natt
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
6
Judy
29 juni 2025
·
Stannade 1 natt
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
6
Melinda
15 maj 2024
·
Stannade 2 nätter
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
6
Stacey
5 dec. 2022
·
Stannade 4 nätter
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
6
Fabienne
22 maj 2024
·
Stannade 1 natt
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
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Service
Personalen beskrivs ofta som vänlig och hjälpsam, men servicekvaliteten är ojämna med rapporter om långsam eller kaotisk incheckning, oresponsiva telefoner, faktureringsfel, borttappade väskor och rigida regler för bagageförvaring. Upplevelserna skiljer sig märkbart beroende på team och tidpunkt.
Relaterade gästrecensioner
2
yi jen
3 juli 2025
·
Stannade 2 nätter
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
2
Oisin
3 dec. 2024
·
Stannade 1 natt
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
10
Mary
2 mars 2025
·
Stannade 1 natt
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
4
Christopher
10 aug. 2024
·
Stannade 2 nätter
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
2
Lachmi
17 okt. 2023
·
Stannade 2 nätter
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
4
Rena A
9 juni 2025
·
Stannade 1 natt
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
10
Neil
30 okt. 2025
·
Stannade 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
michael
16 juni 2025
·
Stannade 1 natt
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
6
Tashon
7 juli 2024
·
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
8
Richard
23 juni 2025
·
Stannade 1 natt
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
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Läge
Exceptionellt för tågresor, med omedelbar tillgång till St Pancras International, King’s Cross och tunnelbanan; idealiskt för Eurostar-avgångar. Bekvämt för att ta sig runt i London och vidare.
Relaterade gästrecensioner
10
Lee
27 maj 2024
·
Stannade 1 natt
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
10
ANGEL ARTURO
23 juni 2023
·
Stannade 3 nätter
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
10
Betty
24 mars 2025
·
Stannade 5 nätter
The location was fantastic to get around London and outside of London. The hotel was beautiful.
The location was fantastic to get around London and outside of London. The hotel was beautiful.
10
Jennifer
6 sep. 2024
·
Stannade 1 natt
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
10
David
20 maj 2023
·
Stannade 4 nätter
Excellent stay, centrally located for London, Rail and Eurostar connections.
Excellent stay, centrally located for London, Rail and Eurostar connections.
10
Heather
22 feb. 2025
·
Stannade 1 natt
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
8
Gary
28 nov. 2025
·
Stannade 1 natt
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
10
Jacqueline
6 aug. 2025
·
Stannade 1 natt
Great location and walkable to many things.
Great location and walkable to many things.
10
Jonathan
23 juni 2025
·
Stannade 7 nätter
Hotel is gorgeous and INCREDIBLY convenient!!
Hotel is gorgeous and INCREDIBLY convenient!!
10
carol
5 juni 2025
·
Stannade 1 natt
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
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Måltider
The Booking Office och barerna på plats får beröm, och många uppskattar frukosten, men flera recensioner nämner långsamma eller felaktiga beställningar, kalla rätter eller sista-minuten-stängningar. Den totala matkvaliteten och servicen känns inkonsekvent.
Relaterade gästrecensioner
10
Graham
19 dec. 2022
·
Stannade 1 natt
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
10
Sukju
26 jan. 2025
·
Stannade 1 natt
Clean, spacious room. Good breakfast.
Clean, spacious room. Good breakfast.
8
Melanie
20 sep. 2025
·
Stannade 2 nätter
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Michael
2 nov. 2023
·
Stannade 1 natt
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
8
Anthony
1 jan. 2023
·
Stannade 19 357 nätter
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
10
Neil
30 okt. 2025
·
Stannade 1 natt
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
Henri
29 mars 2025
·
Stannade 1 natt
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Sam
1 juli 2024
·
Stannade 1 natt
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
6
Donna
27 apr. 2025
·
Stannade 1 natt
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
2
phillip
29 sep. 2024
·
Stannade 1 natt
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
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8
Jonna
5 jan. 2025
·
Stannade 3 nätter
Vackert hotell och perfekt läge i London. Skön säng och fint spa. God frukost. Litet och mörkt rum. Men allt som allt är vi väldigt nöjda.
Vackert hotell och perfekt läge i London. Skön säng och fint spa. God frukost. Litet och mörkt rum. Men allt som allt är vi väldigt nöjda.
6
Simon
13 apr. 2022
·
Stannade 1 natt
Överprisat, betalade 450 pund, för ett rum, såg rakt ut i en vägg. Rummet var dåligt städat, är på ett annat hotell nu, betalar 280 pund för en juniorsvit och är supernöjd.
Överprisat, betalade 450 pund, för ett rum, såg rakt ut i en vägg. Rummet var dåligt städat, är på ett annat hotell nu, betalar 280 pund för en juniorsvit och är supernöjd.
6
Malcolm
för 4 veckor sedan
·
Stannade 1 natt
Good experience, last minute booking so a late arrival!
Good experience, last minute booking so a late arrival!
6
Gary
för 4 veckor sedan
·
Stannade 1 natt
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
10
Bethan
2 aug. 2026
·
Stannade 1 natt
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
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oktober 2026
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Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-05: 622.0258926147461USD
- 2026-09-06: 465.75010892333984USD
- 2026-09-07: 561.7181560913086USD
- 2026-09-08: 665.6582105102539USD
- 2026-09-09: 618.0001218139648USD
- 2026-09-10: 560.7186602416992USD
- 2026-09-11: 525.7362346191406USD
- 2026-09-12: 571.7131500305176USD
- 2026-09-13: 463.3986USD
- 2026-09-14: 698.0001949340821USD
- 2026-09-15: 1110.0002525146485USD
- 2026-09-16: 755.0001672851563USD
- 2026-09-17: 619.000184753418USD
- 2026-09-18: 561.0001494628906USD
- 2026-09-19: 649.0001590087891USD
- 2026-09-20: 517.701315838623USD
- 2026-09-21: 528.5149039672851USD
- 2026-09-22: 581.231256854248USD
- 2026-09-23: 596.0001548706055USD
- 2026-09-24: 512.2945040527344USD
- 2026-09-25: 479.8537042236328USD
- 2026-09-26: 501.48091592407224USD
- 2026-09-27: 465.75010892333984USD
- 2026-09-28: 569.0659391967773USD
- 2026-09-29: 679.905350427246USD
- 2026-09-30: 679.905350427246USD
- 2026-10-01: 587.98976272583USD
- 2026-10-02: 452.8196807373047USD
- 2026-10-03: 479.8537042236328USD
- 2026-10-04: 414.97206912231445USD
- 2026-10-05: 615.180125793457USD
- 2026-10-06: 574.472750982666USD
- 2026-10-07: 574.472750982666USD
- 2026-10-08: 563.6591274108887USD
- 2026-10-09: 455.52310435180664USD
- 2026-10-10: 523.1081276245117USD
- 2026-10-11: 502.83261000976563USD
- 2026-10-12: 757.0202121948242USD
- 2026-10-13: 613.6720212402344USD
- 2026-10-14: 613.6720212402344USD
- 2026-10-15: 452.8196807373047USD
- 2026-10-16: 425.7856926940918USD
- 2026-10-17: 498.77749230957033USD
- 2026-10-18: 404.15848099365235USD
- 2026-10-19: 554.1972333679199USD
- 2026-10-20: 698.829209399414USD
- 2026-10-21: 508.23942179565427USD
- 2026-10-22: 504.18430409545897USD
- 2026-10-23: 412.2686809509277USD
- 2026-10-24: 452.8196807373047USD
- 2026-10-25: 329.81495184936523USD
- 2026-10-26: 404.15848099365235USD
- 2026-10-27: 446.06117486572265USD
- 2026-10-28: 446.06117486572265USD
- 2026-10-29: 425.7856926940918USD
- 2026-10-30: 382.53126929321286USD
- 2026-10-31: 427.1373867797852USD
- 2026-11-01: 387.9380456359863USD
- 2026-11-02: 483.9087864807129USD
- 2026-11-03: 563.6591274108887USD
- 2026-11-04: 543.0001152893067USD
- 2026-11-05: 443.3577866943359USD
Gästerna får ett e-postmeddelande med incheckningsinstruktioner inom 7 dagar före ankomst. Personalen i receptionen möter gästerna vid ankomst till boendet. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetaljer: kolmonoxiddetektor, brandsläckare, rökdetektor, säkerhetssystem, förbandslåda och utomhusbelysning.
- Poolen är tillgänglig mellan 09.00 och 19.00.
- Förhandsbokningar krävs för massage och spabehandlingar. Bokningar kan göras genom att kontakta detta hotell innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Gäster kan tillåtas att ta med sig husdjur om de kontaktar boendet direkt. Kontaktuppgifter finns i bokningsbekräftelsen (tilläggsavgifter tillkommer, mer information hittar du i avsnittet om avgifter).
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Avgift för frukost enligt egen beställning: GBP 25–35 per person (ungefärligt pris)
- Parkeringsavgift: GBP 80 per dag
- Husdjursavgift: GBP 100 per husdjur (varierar beroende på vistelsens längd) plus en engångsavgift för städning på GBP 50
- Inga avgifter tas ut för assistanshundar
- En avgift tas ut för sen utcheckning
- Avgift för extrasäng: GBP 80.0 per dag
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Restaurang
Pool
Rumservice
Parkeringsservice
Kemtvätt
Tjänster
Kemtvätt
Städning
Bankettinrättningar
Värdeförvaring
Cykeluthyrning
Bagageförvaring
Express in- och utcheckning
Självtvätt
24-Hour Front Desk
Concierge Services
Aktiviteter
Pool
Cykling
Pool inomhus
Uppvärmd utomhuspool
Levande musikunderhållning
Pool (Indoor)
Utemöbler
Terrass
Fitness Center (nearby)
Allmänt
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Rökfria rum
Bastu
Ångrum
Massage
Spa och hälsocenter
Kroppsbehandlingar
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Frukost på rummet
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Wheelchair Accessible (Limited)
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Parking (Limited)
Internet
Gratis wi-fi