Holiday Inn Mobile Airport by IHG

I chose this hotel specifically because it advertised an airport shuttle, and unfortunately, that was only the beginning of an awful experience. I messaged the hotel the day before my arrival, again early the morning of my arrival, and once more right before boarding my flight to confirm the shuttle arrangements. I received no response before my flight. The hotel finally responded while I was in the air. When I landed and called, I was told they did not have shuttle service available during the time of my arrival. Because of this, I had to pay $36 for a rideshare to the hotel. What made this even more frustrating was the response I received at the front desk when I explained that I had repeatedly tried to contact the hotel. The response was essentially, “Sorry, I don’t know who worked last night.” There seemed to be very little concern about the fact that I had made multiple attempts to confirm an advertised service and received no response. Had someone answered any of my messages, I could have planned accordingly or chosen another hotel. The condition of the hotel was just as disappointing. As soon as I entered the lobby, I noticed a strong mildew smell. I have asthma, so this was particularly concerning and triggering for me. The smell was even worse in my room. The carpet was visibly stained, the floor felt damp, and the property overall did not feel very clean. There was also a noticeable smell resembling bug spray or pesticide. Overall, a horrible hotel stay!

All amenities were locked and you had to request another key to be able to use them. There are not stairs that lead to and from the rooms, ONLY emergency exits.

Great big parking spaces if you are towing a trailer or vehicle. Has a bar inside to relax and have drink. You can order food also. Has a good breakfast.

Great place

Staff was nice and accommodating, clean room. Easy check in and check out