Hilton Surfers Paradise Hotel & Residences

Convenient

What a beautiful place to stay. Everyone was so nice, helpful, and friendly.

The hotel itself was excellent apart from its location. It felt as though in the middle of Benidorm and at night extremely noisy from the street below even though on level 8. A five star hotel in very much need of sound proofing. Disappointing.

Friendly staff and good breakfast, but the hotel is pretty worn down. We were intially given a room which was very dirty with dirty windows, crumbs on the floor, rusty extra bed, dusty fridge door and very dirty coffee table. After complaining to the reception, the gentleman rebooked us to another room which was much better than the first but still had mouldy grouts in the bathroom, dirty coffee table and sticky carpet in addition to scratched bedside table and the main table. We gave up changing rooms as it was only one night. Hotel does not meet expectation of a four star hotel and from what we saw hardly meets a three star hotel standards. Unfortunately very disappointing.

Staff were friendly with daily follow-ups. Room was clean.