RACV Inverloch Resort

Y

Great condition of the room. And well maintain facility

We booked a two-bedroom deluxe (!?) cabin six weeks ahead for our anniversary, mostly with Hotels.com rewards – the only reason we’d consider $491 (Sun) and $339 (Mon). On arrival: a towel strewn on the TV cabinet (clean or the last guest’s?), cobwebs throughout inside, several large spiders in each room, a web by the front door holding a dozen insects, mould in the bathroom, and floors not vacuumed under the second bed. Perhaps housekeeping lacks time, but it wasn’t done. Prompted by Hotels.com after night one, I gave feedback. Housekeeping quickly offered to clear the cobwebs as we readied for dinner, then comp cocktails, which we accepted. Swift to react, but no one on the front foot. The point was never fixing our last 18 hours; at this price it should be clean on arrival. Radius: booked six weeks ahead noting our anniversary, and I asked again for a window table at breakfast. We got the third row back. The kids’ pack was lovely, but on a quiet Monday out of season, surely an anniversary couple could get a table for four by the window. Food was good, but after 25 minutes holding dessert menus unserved, we left. Perhaps I haven’t drunk the RACV Kool-Aid, but $491 on an out-of-season Sunday bought a caravan-park-style cabin worth $200 less. Beyond the lovely indoor pool there’s little to do in bad weather, and heavy construction shapes the stay. It has to happen, but the price doesn’t reflect it. Positives: breakfast met expectations, comfy bed, seamless TV casting

Great staff, service, food, location, cleanliness and everything.

Great team and great location, we had a fantastic time. Most importantly very close to Melbourne so easy to visit.