Name: Heeton Concept Hotel - City Centre Liverpool
Address: James Street, Liverpool, Merseyside (condado), GB
Price range: US$ 33–US$ 590 per night
Rating: 8.13

Opinião dos hóspedes

Em relação às avaliações do Heeton Concept Hotel - City Centre Liverpool, os hóspedes elogiam a localização central e a simpatia da equipe, enquanto o feedback sobre os quartos e as instalações é misto, citando conforto, mas problemas recorrentes como ar-condicionado quebrado, elevadores lentos e opções limitadas de restaurantes no local.

Várias avaliações destacam quartos espaçosos, enquanto outras mencionam falhas na TV e problemas ocasionais de manutenção, além de ruído dos corredores próximos. A limpeza é frequentemente elogiada, mas alguns hóspedes relatam mofo nos banheiros, carpetes manchados, cheiro persistente de cigarro e serviço de quarto inconsistente. Ideal para estadias com foco no custo-benefício, se você puder aceitar comodidades limitadas e pequenas falhas de manutenção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

As instalações parecem limitadas: o ar-condicionado é frequentemente relatado como quebrado, as janelas não abrem e um dos elevadores costuma estar fora de serviço, causando longas esperas. O estacionamento é feito em um Q Park próximo, e alguns hóspedes notaram alarmes de incêndio perturbadores com comunicação deficiente.

Avaliações dos hóspedes relacionadas

2

Juli

26 de jun. de 2024

·

Hospedou-se por 1 noite

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

4

Abdel

14 de ago. de 2023

·

Hospedou-se por 1 noite

No A/c working in the room. Only one lift functional when we were staying. Corridor carpet condition dirty.

8

Niamh

7 de jul. de 2023

·

Hospedou-se por 3 noites

Elevator was not working at the other one seemed on it last legs and because the whole hotel was being serviced by one it took a long time each time to get one.

6

Elisabeth

4 de nov. de 2025

·

Hospedou-se por 1 noite

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

6

Kashif

22 de jun. de 2023

·

Hospedou-se por 3 noites

My room was at the 5 th floor. One lift was not working through out my three day stay there . One that was working was too slow and busy and information screen was not working which meant that after pressing the button to call the lift you will get no indication if it was coming or not . I waited on average 5-10 min each time I had to go up or down .

6

Leigh

29 de mar. de 2024

·

Hospedou-se por 1 noite

Parking was far away and was not aware that in order to get a parking discount you have to book the parking in advance.

8

CAROLINA

17 de mai. de 2024

·

Hospedou-se por 4 noites

Overall good. Unfortunately it wasn't possible to order food the QR code provided and on the second night someone screamed from 10.30 p.m. to 3 a.m...apart from that the room was good even if a bit claustrophobic. The window was sealed and the room was very hot. Thank goodness there were 2 fans. A/C wasn't available.

6

Lisa

3 de ago. de 2023

·

Hospedou-se por 1 noite

The room was very clean. Unfortunately the lift smelled of weed very strongly. The TV picture was pink and the a/c didn't work meaning a rather uncomfortable night. The alley to the side of the hotel where it exits onto had people drinking and smoking weed so not pleasant

2

Neville

23 de jun. de 2024

·

Hospedou-se por 2 noites

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

4

Oliver

10 de jun. de 2024

·

Hospedou-se por 1 noite

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes descrevem quartos limpos ou impecáveis, mas vários observam problemas como mofo nos banheiros, carpetes manchados, odores desagradáveis de cigarro e serviço de quarto inconsistente. A limpeza geral é mista.

Avaliações dos hóspedes relacionadas

6

samuel

1 de abr. de 2023

·

Hospedou-se por 3 noites

No one came into the room for three days to clean. The hotel is a hotel for welfare recipients I don’t have an issue with that, but they need a case worker staying as well to help these vulnerable people. I paid a lot for no service and one towel.

10

Sammy

18 de set. de 2023

·

Hospedou-se por 1 noite

Hotel was lovely very clean and comfortable Nice friendly staff. Close to all pubs and restaurants but no noise heard from outside. Will definitely stay here again highly recommended.

6

Sierra

10 de set. de 2024

·

Hospedou-se por 2 noites

There was water damage on the ceiling, the tv was somewhat broken, and the strip on the bottom of the bathroom door was hanging half off. Staff was friendly and helpful. Elevator felt very unsafe and was questionable. Property often smelled like cigarette or marijuana smoke.

8

Ashley

9 de fev. de 2024

·

Very good location. The hotel and rooms were spotless. Rooms were ok, good size.

8

Michal

22 de set. de 2024

·

Hospedou-se por 3 noites

We spent there 3 nights. The hotel has an excellent position i.e., only a couple of meters from the Pier Head and the Docks. The room was spacious with a clean bathroom. The only complaint we had was with not very clean towels we had been given which they immediately changed after our notification.

8

Pauline

4 de jul. de 2025

·

Hospedou-se por 1 noite

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

4

Oliver

10 de jun. de 2024

·

Hospedou-se por 1 noite

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

10

Tracy

31 de out. de 2025

·

Hospedou-se por 1 noite

We stayed last night for the river if lights. The room was clean and comfortble. The ability to change the room temperature is great. Our room was only set up for 2 people. However there was 4 of us. They were quick to.provide extra towels, cups, coffe and milk.

4

Ashley

20 de jun. de 2024

·

Hospedou-se por 2 noites

No air con, tv would not turn off, toilet seat broken, mould in shower, stained carpets, full time residents, dilapidated lift, funky smell. Comfy bed and friendly staff.

2

Elliot

14 de jun. de 2024

·

Hospedou-se por 2 noites

Low quality in every way. Bugs in bed. Toilet didn’t flush well. Shower open and uncomfortable. 1/10.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos costumam ser espaçosos, com camas confortáveis, mas vários relatam qualidade mista: ar-condicionado frequentemente inoperante com janelas seladas, ruído ocasional perto dos elevadores, decoração datada ou pequenas falhas como problemas na TV, e extras como geladeiras raramente fornecidos. A confiabilidade do Wi-Fi e a alocação de quartos acessíveis também geraram reclamações.

Avaliações dos hóspedes relacionadas

8

valentine

7 de mai. de 2025

·

Hospedou-se por 2 noites

Rooms were clean and properly prepared for my stay. A bedside light switch seemed to have had a missing knob but was a minor issue. More impactful to my comfort was that I didn't get a fridge in my room, but I did not really need it. Overall was a good experience.

2

Juli

26 de jun. de 2024

·

Hospedou-se por 1 noite

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

10

Paul

31 de out. de 2023

·

Hospedou-se por 3 noites

Welcoming staff and clean room. Only issue was the room was beside the lifts so slightly noisy

8

Andrew

15 de mai. de 2025

·

Hospedou-se por 1 noite

In a central location yet very quiet with a large room. The decor is a little tired but overall not a bad place to stay.

10

Jonathan

16 de mai. de 2025

·

Hospedou-se por 1 noite

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

6

Jonathan

12 de mar. de 2025

·

Hospedou-se por 1 noite

A convenient location, but no fridge in the room for drinks, no bath, the pillows were hard, and the room quite cold at night. It was however clean, and had the other essentials. But really quite expensive for what is was.

6

Graham

18 de jun. de 2024

·

Hospedou-se por 2 noites

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

3 de dez. de 2022

·

Hospedou-se por 2 noites

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

8

Mike

17 de jul. de 2023

·

Hospedou-se por 2 noites

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

6 de ago. de 2025

·

Hospedou-se por 1 noite

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é frequentemente descrita como simpática e prestativa, com assistência rápida e toques atenciosos em ocasiões especiais. No entanto, alguns hóspedes relatam comunicação deficiente durante incidentes e profissionalismo ou capacidade de resposta inconsistentes.

Avaliações dos hóspedes relacionadas

10

Ian

2 de jul. de 2023

·

Hospedou-se por 1 noite

Very nice clean tidy place and the staff were really helpful and friendly

10

Dean

12 de nov. de 2025

·

Hospedou-se por 1 noite

Staff very friendly, great location and quiet room

2

Michelle

27 de set. de 2023

·

Hospedou-se por 2 noites

Received wrong room twice. Air conditioning poor. No lobby. Day staff mediocre. Key stopped working and when asked for a new key they didn’t even ask for ID to ensure the room was mine. Many homeless outside and around property. Not a great stay at all

10

Annette

30 de set. de 2024

·

Hospedou-se por 1 noite

Fantastic friendly check in. Very helpful with left luggage.

10

Steven

16 de jun. de 2025

·

Hospedou-se por 4 noites

Great staff. Clean comfortable room. Great location

6

Elisabeth

4 de nov. de 2025

·

Hospedou-se por 1 noite

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

2

Paul

30 de out. de 2023

·

Hospedou-se por 1 noite

Hotel location and facilities are great but our room had broken Air Conditioning (room temp was 28 Celsius) and the phone to contact reception to report was broken. Maintenance could not fix either issue and reception could not find us another room after I resorted to going down a few times from the 4th floor. I asked if they would refund if we cancelled and looked elsewhere, but the answer was 'probably' depending if she could speak to her boss so we weren't happy to chance it just in case. We were offered fans but these were just very noisy and simply pushed the hot air around. I suppose at least it drowned out the noise from other guests on our floor blowing a whistle at 1.30 am. It's rare to spend a night with so little sleep because of the heat at this time of year, but with no Air Con the room was like a mini oven. Both facilities and Customer Service were not acceptable even for a budget hotel. Such a pity because we had good stays here previously. With so much competition locally, you would expect them to want our custom more than they did.

10

Lisa

27 de out. de 2024

·

Hospedou-se por 1 noite

Great stay, staff made an effort to put ballons on door and put card through the door for my partners birthday

4

Jason

3 de nov. de 2025

·

Hospedou-se por 1 noite

Staff were very helpful. However, fire alarm intermittently initiated during the night with little communication on the problem other than 'back to your room'. Issues with bathroom and bed also.

10

SHOKO

17 de mar. de 2025

·

Hospedou-se por 1 noite

Helpful staff and comfortable room

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização central, perto de Albert Dock, Pier Head, Liverpool ONE e da estação James Street, facilitando o acesso a compras, atrações e transporte. Alguns mencionam a viela próxima com grupos de pessoas em situação de rua, e o estacionamento fica a uma curta caminhada no Liverpool ONE.

Avaliações dos hóspedes relacionadas

8

David

8 de nov. de 2023

·

Hospedou-se por 2 noites

Overall a good hotel in an ideal location. The room was clean and the bed was nice and comfy. One of the lifts was out of order, otherwise no issues. We would definitely recommend this hotel.

10

Nigel

11 de dez. de 2023

·

Hospedou-se por 1 noite

I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.

8

Stephen

25 de set. de 2023

·

Hospedou-se por 1 noite

Stay was excellent but let down by a male receptionist who was constantly, not sure how to put it nicely so will just describe it as it is, grebbing behind the counter. While i appreciate people get colds and have to do this, a private place would be better. The area immediately outside the hotel (snicket to the right) seemed to be used by groups of homeless as a meeting area. Felt a bit unsafe

10

Miss K

4 de jul. de 2023

·

Hospedou-se por 1 noite

Booked the hotel due to its vicinity to Pier Head as we were going to a concert, 5 minute walk back which was great, only 5 minutes from Liverpool One car park too. Variety of eateries nearby which was good for us. Room was spotless with shampoo, conditioner, shower gel etc provided if you needed it, hot drinks facilities, iron and hairdryer too which was useful. Overall a really good value room and would definitely stay here again

10

Jonathan

16 de mai. de 2025

·

Hospedou-se por 1 noite

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

10

Richard

24 de dez. de 2023

·

Hospedou-se por 1 noite

Not the first or last time i’ll be staying here.. ideal location

8

Emma

22 de abr. de 2025

·

Hospedou-se por 1 noite

Great location for both Liverpool city centre and Albert Docks. Staff were friendly and room was comfortable and clean.

10

MARIA SELENE

15 de mar. de 2024

·

Hospedou-se por 1 noite

Very convenient, really close to Ducks. Around the corner from The Cavern Club and The Beatles Museum. You may find lifts to the upper floors. It's the nice and cozy. The mattresses were very comfortable and the temperature inside was perfect. The staff was very helpful at the time of keeping our luggage after check out for us to visit the city. I really appreciate that. Some details as no towel for hands and not good coffee in the room were the only things I didn’t like. The rest, was really fine. I definitely book again when I were in Liverpool.

8

Mike

17 de jul. de 2023

·

Hospedou-se por 2 noites

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

6 de ago. de 2025

·

Hospedou-se por 1 noite

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

Muitas vezes não há opção de café da manhã e os serviços de restaurante ou bar no local são limitados ou fechados; alguns mencionam apenas comida para viagem à noite ou pedidos por QR code malsucedidos. Muitos optam por restaurantes próximos, com um Wetherspoons do outro lado da rua.

Avaliações dos hóspedes relacionadas

6

Stephen

18 de set. de 2023

·

Hospedou-se por 1 noite

Although there were USB ports in the room, there was an issue with the power as they did not charge either of our phones. We also had not lights in the morning, someone had to come to the floor and reset a switch. No breakfast option available. Otherwise, clean and well located however I’d have expected a better experience given the price.

8

Paul

2 de out. de 2023

·

Hospedou-se por 2 noites

A great location for Shipping & site seeing, handy with local transport facilities Only negative was 'No Breakfast... which i would normally look forward to

10

Linda

1 de dez. de 2023

·

Hospedou-se por 2 noites

Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.

8

Robyn

14 de out. de 2025

·

Hospedou-se por 1 noite

Room was clean but basic. No breakfast option. Beds clean and comfortable

8

Pauline

4 de jul. de 2025

·

Hospedou-se por 1 noite

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

6

Graham

18 de jun. de 2024

·

Hospedou-se por 2 noites

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

3 de dez. de 2022

·

Hospedou-se por 2 noites

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

2

Neville

23 de jun. de 2024

·

Hospedou-se por 2 noites

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

8

Christine

2 de jan. de 2023

·

Hospedou-se por 2 noites

I thought that it was very clean, light and airy, hotel reception very helpful, the only thing i didnt think was the best was access to food, they didnt have much on offer and bein December, wintry and cold i thought they should have had a better menu Even though there are plenty eateries around the hotel we didnt feel we wanted to go out every time in the rain

8

Mike

17 de jul. de 2023

·

Hospedou-se por 2 noites

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 59
fevereiro	US$ 64
março	US$ 89
abril	US$ 107
maio	US$ 92
junho	US$ 84
julho	US$ 93
agosto	US$ 78
setembro	US$ 102
outubro	US$ 99
novembro	US$ 107
dezembro	US$ 79

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $43	22 $42	23 $113	24 $507
25 $87	26 $45	27 $45	28 $48	29 $49	30 $72	31 $134

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $74	2 $49	3 $71	4 $72	5 $46	6 $103	7 $124
8 $33	9 $40	10 $42	11 $59	12 $42	13 $96	14 $141
15 $39	16 $40	17 $41	18 $49	19 $49	20 $590	21 $550
22 $104	23 $45	24 $74	25 $74	26 $52	27 $118	28 $165
29 $42	30 $45

Heeton Concept Hotel - City Centre Liverpool

Preços para Heeton Concept Hotel - City Centre Liverpool

Média de preços por mês

Sobre esta propriedade

Localização

Opções de quarto

Quarto quádruplo superior

Quarto luxo

Quarto (King)

Quarto executivo

Quarto duplo

Avaliações dos hóspedes sobre Heeton Concept Hotel - City Centre Liverpool

Quem se hospeda aqui?

Opinião dos hóspedes

Políticas da propriedade

Instruções de check-in

Depósito de segurança

Informações importantes

Extras opcionais

Considerando este hotel para sua viagem para Liverpool?

Preços para próximas datas