Hotel Bon Accueil

The price and location were great and staff were friendly and helpful. The four flights of stairs we had to climb to get to our room were quite steep, and would have been impossible for someone with mobility issues.

Very good location for Berri AQAM station. Place in no frills but adequate for sleeping in the city to do other things in day. Very safe. Very competent check in/out. I dont have alot of needs so no problem. No elevator but great exercise using stairs. Was very expensive due to F1 weekend.

Don't expect the same level of comfort, service, and amenities as a 4-star hotel at a 2-star hotel. Everything is predictable and in line with the price in this part of the city. I wasn't prepared for the $100 deposit. But nothing unusual here either. The hairdryer in the room burned out during my stay—they gave me a replacement without any problems. The stairs are steep, but nothing to worry about. Overall, I recommend this hotel!

Parking close by, clean room, helpful staff.

Staff was amazing and room was clean too There was no elevator in the building so we have to walk all the way upto 4th floor with all our stuff

Considering the price, it’s a good option. The room is small, but the beds are comfortable and the bathroom is very clean and recently renovated. Overall, the place is tidy, though there are a few areas that could be improved, especially the small shared kitchen, which feels a bit cluttered and messy. If you’re looking for something affordable and comfortable, this is a great choice. It’s perfect if you just need a place to sleep and don’t plan to spend much time there.

The rooms are in Bad condition. With few details could improve. Dangerous stairs for seniors

Fausses publicités, dit 1 étage en faite il y en a 2 et sans ascenseur. Escalier non conforme: marche pas assez large pour mettre les pieds. Lit: matelas a passé l'âge. Ne le recommande pas.

Property was clean. Rooms were plain but clean. Stairs and hallways narrow. Understood that breakfast was provided, but it wasn't.

No elevator. Tiny room with tiny bathroom.

It was perfect! Really clean and air conditioned. Staff was very kind!

There was spiders crawling everywhere, The Couch Was Dirty Same as Everything Else, WOULD NOT RECOMMEND STAYING HERE AT ALL

Old building but they keep very clean, private shower and bathroom is the best part. owner is very nice couple. highly recommend.

Bedbugs

Old property, very minimal offerings, but clean and in good location, the cost of over $500 per night is crazy for a rated 2 star room, but it was F1 weekend!!

All was super nice . The staff was friendly, the room clean.

Considering the price, it’s a good option. The room is small, but the beds are comfortable and the bathroom is very clean and recently renovated. Overall, the place is tidy, though there are a few areas that could be improved, especially the small shared kitchen, which feels a bit cluttered and messy. If you’re looking for something affordable and comfortable, this is a great choice. It’s perfect if you just need a place to sleep and don’t plan to spend much time there.

L hotel est peu insonorisé, pas tres propre et le personnel ne parle pas francais

As I booked last minute this was one of the only hotels around the centre cheap enough(still not cheap) and ok to book. It was fine for what I needed. The owners were friendly and the room was ok with a bath which was nice. The bed wasn't that good and the wifi was slow at times but it's clean and a good location for a few days in Montreal.

Property was clean. Rooms were plain but clean. Stairs and hallways narrow. Understood that breakfast was provided, but it wasn't.

The queen size bed was more like a twin size. The head shower was broken and the manager said he fixed it but the water was too hot. They clean the room twice during our 8 day stay.The only positive was the central location . I will never go back to this place and they should be removed from the listing

Room was small but clean. Walls are thin. Can hear the conversation from next door.

I had a terrible experience in this hotel. I booked a bedroom for 2 nights. During the first night at 4.30 in the morning, 2 drunk men tried to force my bedroom door. I called right away the front desk 2 times and no one answered. Evidently none there.The floor was without security cameras that are just at the main entry. The morning after I signaled the situation to the front desk, the employee checked the security cameras and hipotized that the responsibles were the men of the adjacent room because none entered in the structure at that time.This means that these people were drunk around the hotel at 4.30 in the morning and none intervened previously to stop them.The employee just apologized and nothing more was done. I was suggested to call from the room phone and press 0 information that they did not give me in advance. I had to reach out to Expedia and just after this call I was asked if I wanted to leave and receive a refund for the second night or changing room. The responsibles were not charged, just "warned" even if everyone pay a stay deposit and they could be charged of causing a damage to another guest. I did not receive any refund. The hotel staff said that the guest behavior is out of their control.The guest safety is and even if they cannot control these people they should have answered the phone be present and intervine right away and find a solution and had some cameras on the floor.This is unacceptable. Plus the WI-fi barely working and insects in the room.

We booked a room for 5 people. The size of the room was too short that technically it only accomodate 3 people at a time. There were only 2 beds. Max 4 can sleep at a time. One of us had to sleep on the floor(on extra mattress given by them).

This is the first time staying at this place. Seems like it was family run (which is nice) and they were friendly and helpful. The room was large and clean. There was a problem with one of the beds but I used the other so it was okay. The one real issue I had (that is out of their control) was that the walls were super thin, I could hear the people in the room next door talking/coughing and I feel bad for them cuz I snore really loud... so hopefully I didn't affect their stay. Overall, great experience and worth the money!

This is a "fine" hotel for the money. It is in a great location. About a 5 minute walk to the "gay district" which is a walking only area of 5-6 blocks long and has a ton of food and drink options. St. Catherine St is 10 minutes walk. Even Old Port is walkable (20 minutes). The owners are awesome. Helpful, friendly. That said, it is an old hotel. It feels like an old hotel. There is no AC in the rooms. They control it and when you are on the 3rd floor...it is HOT when it is hot outside. We had trouble sleeping. It was probably 85 in our room. Maybe warmer. If that isn't for you, you don't want to stay here. The hotel was clean, the sheets were clean, the bathroom was fine. I would stay here again, but only in the Spring/Fall. Wouldn't do Summer again because of the heat, and Winter would worry me because of the cold.

My room’s door was extremely hard to lock with the key so I had to leave my room unlocked and ask the reception to lock it for me. Thankfully I did not have anything that I was afraid of losing; however, it is still inconvenient to not be able to lock your room door when going out.

It was clean. Sound insulation between rooms is not great. The type of guests is also not great.

Considering the price, it’s a good option. The room is small, but the beds are comfortable and the bathroom is very clean and recently renovated. Overall, the place is tidy, though there are a few areas that could be improved, especially the small shared kitchen, which feels a bit cluttered and messy. If you’re looking for something affordable and comfortable, this is a great choice. It’s perfect if you just need a place to sleep and don’t plan to spend much time there.

No elevator. Tiny room with tiny bathroom.

Amazing staff. Very helpful. Felt like home. 10/10 would recommend.

It was a great excellent service my appointment was at 3 pm and I arrived at 2 pm they gave me the room an hour before

The reception staff/customer service were very helpful and welcoming. They communicated in good English and answered all our questions. I would gladly stay there again.

I had a terrible experience in this hotel. I booked a bedroom for 2 nights. During the first night at 4.30 in the morning, 2 drunk men tried to force my bedroom door. I called right away the front desk 2 times and no one answered. Evidently none there.The floor was without security cameras that are just at the main entry. The morning after I signaled the situation to the front desk, the employee checked the security cameras and hipotized that the responsibles were the men of the adjacent room because none entered in the structure at that time.This means that these people were drunk around the hotel at 4.30 in the morning and none intervened previously to stop them.The employee just apologized and nothing more was done. I was suggested to call from the room phone and press 0 information that they did not give me in advance. I had to reach out to Expedia and just after this call I was asked if I wanted to leave and receive a refund for the second night or changing room. The responsibles were not charged, just "warned" even if everyone pay a stay deposit and they could be charged of causing a damage to another guest. I did not receive any refund. The hotel staff said that the guest behavior is out of their control.The guest safety is and even if they cannot control these people they should have answered the phone be present and intervine right away and find a solution and had some cameras on the floor.This is unacceptable. Plus the WI-fi barely working and insects in the room.

Accueil super. Proposition d'une chambre mieux adaptée à nos 3 enfants en arrivant. On a pu laisser nos valises à l'hôtel (plutôt que dans la voiture) pour la journée.

à part la communication, c'est bien

All was super nice . The staff was friendly, the room clean.

Parking close by, clean room, helpful staff.

Staff was amazing and room was clean too There was no elevator in the building so we have to walk all the way upto 4th floor with all our stuff

Staff was kind and quick to help.

Budget hotel near bus depot. Walkable area. Didnt expect much. Has potential but simply put.... clean enough to sleep.

Great location near to the Berri metro STATION.

Hotel bien situé mais bruyant

El edificio ya es viejo, el piso se siente algo desnivelado. La habitación era sencilla pero aceptable, había un pequeño refrigerador. La silla del escritorio tenía una pata rota, no la pude utilizar. Hay que estar atento a los alrededores, al menos el tiempo que estuve por ahí me tocó ver muchos homeless durante la noche. En general si es una estancia corta, puedes quedarte.

Great place, very convenient and close to where I needed.

This is a "fine" hotel for the money. It is in a great location. About a 5 minute walk to the "gay district" which is a walking only area of 5-6 blocks long and has a ton of food and drink options. St. Catherine St is 10 minutes walk. Even Old Port is walkable (20 minutes). The owners are awesome. Helpful, friendly. That said, it is an old hotel. It feels like an old hotel. There is no AC in the rooms. They control it and when you are on the 3rd floor...it is HOT when it is hot outside. We had trouble sleeping. It was probably 85 in our room. Maybe warmer. If that isn't for you, you don't want to stay here. The hotel was clean, the sheets were clean, the bathroom was fine. I would stay here again, but only in the Spring/Fall. Wouldn't do Summer again because of the heat, and Winter would worry me because of the cold.

Room was clean and the staff was very friendly. It is very convenient to the Metro and also to the Latin Quarter which has a lot of places to eat.

Near Berri U'QAM station, where line 1, line 2, and line 4 interchange. The coach station is also within walking distance.

Good location and convenient

It is good and close to central places.

Great choice for going out in the village easy walk from many restaurants, bars, clubs, cafes. Clean and quiet

Dommage pas de petit dejeuner

This is a "fine" hotel for the money. It is in a great location. About a 5 minute walk to the "gay district" which is a walking only area of 5-6 blocks long and has a ton of food and drink options. St. Catherine St is 10 minutes walk. Even Old Port is walkable (20 minutes). The owners are awesome. Helpful, friendly. That said, it is an old hotel. It feels like an old hotel. There is no AC in the rooms. They control it and when you are on the 3rd floor...it is HOT when it is hot outside. We had trouble sleeping. It was probably 85 in our room. Maybe warmer. If that isn't for you, you don't want to stay here. The hotel was clean, the sheets were clean, the bathroom was fine. I would stay here again, but only in the Spring/Fall. Wouldn't do Summer again because of the heat, and Winter would worry me because of the cold.

la communication de réception était difficile, fr ou ang mais on s'y fait. Avoir accès à du café le matin serait bien. J'y retourne dans la semaine qui suit Bonne journée !

Room was clean and the staff was very friendly. It is very convenient to the Metro and also to the Latin Quarter which has a lot of places to eat.

It's in the Latin Quarter. Its got basics like tv, wifi, minifridge, central heating, shower, desk. Stuff works. If you want a modest place to stay for a good price it's fine.

Chambre simple et correcte. L'hôtel est idéalement situé à deux pas de la gare routière. Caution (empreinte bancaire) de 100 CND demandée. Pas de petit-déjeuner.

Property was clean. Rooms were plain but clean. Stairs and hallways narrow. Understood that breakfast was provided, but it wasn't.