WoodSpring Suites Council Bluffs

Let me first say for the price i was not expecting much. I will say the hotel has had some renovations and they do look nice. You can still get the smell of fresh paint the halls echo and i feel like you can hear everything in your room. Upon arriving the desk is tucked away to the side and if multiple people are arriving at a time you will have to wait in a hallway. No welcoming lobby. The mattress was rock hard it made me wonder if i was sleeping on plywood with a sheet overtop. Again you get what you pay for.

Everything was clean and the beds were small but very comfortable. The staff was super friendly. The room was big and roomy.

Update the parking lot so that way it doesn’t look like a robbery could happen.

A refreshed property and the room itself was in good condition. Check-in and checkout were smooth, and some staff were helpful. However, hallway and room cleanliness could be improved, and several standard amenities were missing (no in-room coffee maker, iron/ironing board, hair dryer, or blackout curtains). The lack of blackout curtains especially impacted sleep. Overall, not a bad stay, but more consistency in cleanliness and basic amenities would improve the experience.

Better customer service