Hotel Indigo Newcastle by IHG

We had a major issue where we were kept up the majority of the night due to excessive noise from another room. I explained to the hotel in the morning and they were aware as had another complaint, but they would not offer me any of my money back because I didn’t call them during the night. I feel this is not fair, as all I wanted to do was try to sleep, so ringing reception was not the first thing on my mind. I would like someone to contact me to discuss. On a seperate note, the hotel is lovely, with good parking & nice finish/decor. The staff I dealt with when checking out dealing with my complaint, let the show down. They lack empathy and really didn’t want to help me.

Lovely stay, perfect location

What a lovely Hotel Central to everything we needed. Very clean and Staff were all Amazing so Friendly & Helpful. A definite Hotel chain I would use again. Having previously stayed this year in the York Hotel Indigo which was also lovely and why I chose to book this one in Newcastle. A bonus being a fridge in your room x

Quick check in and check out. Good location

The bathroom was tired. It had a cracked sink, mould in the showers and hair everywhere. It looked like it needed a really good deep clean. The kettle also had another guests left over water in.