Rawai Grand House -SHA Plus

Disgusting customer service with receptionist / manager aggressively shouting after a simple request. Water kept turning off. Beds were like concrete. 2 single beds do not fit room unless joined into a double. Do not clean rooms every day. Signs stating not to use pool ladders. Had to leave the property for hours when they used toxic chemicals to kill mosquitoes, less than 24 hours notice was provided. It’s a shame because the hotel could be ok with different staff. The pool was nice. The location is ok.

The building is 10 min walk from the Rawai beach, although you cannot swim there. It is is more like a promenade area where you can walk with small restaurants and a lot of dangerous traffic. The hotel is in an area that has a lot of construction work going on. Just before the entrance there is a junkyard looking area with all the garbage bins right at the entrance. The building where we stayed is adjacent to the Russian millionnaire´s private house area which is very nice and very clean. The swimming pool is middle size and quite nice just across the receiption building where we stayed. It has 4 floors but no elevator. The building has been renovated an in good conditions. The room was quite big in size comfortable with basic equipments required. The control unit of the a/c is probably quite old but the compressor has been renovated and works efficiently, so we got plenty of cold air at a reasonable sound level. Thai personnel was nice as always. The restaurant was closed so no breakfast available. Overall the room and swimming pool are ok. All guests seem to be russians…

Chambre devant décharge de poubelles. Aucune information à l arrivée. Le monsieur à la réception très froid. Ne parle pas un mot d anglais. Ménage de la chambre réclamé plusieurs fois. Draps de changement sales. La responsable du ménage très agressive. Surtout carrelage de la piscine cassé de partout donc plusieurs personnes se blessent et saignent dans la piscine

Tesis çok iyiydi.