Bahia Principe Explore Esmeralda - Hyatt Inclusive Collection - All Inclusive

access to outdoor pool

Staff was excellent. The food was great in the restaurants. The pools were clean and not overly crowded. However, the beach was a huge disappointment with all the seaweed. No one around cleaning it up.

Relaxing all inclusive vacation with fun for the whole family. Dinner options and access to other resort locations like Punta Cana were nice from Esmeralda. Staff is so helpful and accommodating. Beautiful swim up rooms and great beach. We hope to visit again soon.

Loved this hotel. Esmeralda truly met all my expectations. That part of the resort was less crowded, and the staff was amazing. Excellent service all around. There is even a guest desk in every villa, very helpful without having to go to the lobby. The gym was well equipped, the rooms spacious and clean. Buffet food was excellent. Will definitely come back.

The property is Newly renovated, the rooms are nothing extravagant. Ours had a shower and a tub with double sinks. The staff is very friendly and helpful. The variety of restaurants on property was good. The beach is right next to the buildings and there are two pools. The pools do close at 7pm each night. They have lots of shows and activities, so download the app to have full access to al the events. The room service could be better, very limited options and no breakfast options at all. If you have an early excursion, you might not be able to get breakfast as it opens til 7am. Overall loved my stay here, to those drinking bring a tumbler it’ll make life easier. If you are doing an excursion to the islands, take swim shoes as it is very rocky! Would definitely come here again.

Kid club is awesome

The property is great because its a compound of several themed and styled hotels that you can walk around and enjoy. It was clean and well taken care of. Plenty of signage so you know where you are and how to get to where you want to go.

The highlight of the Hotel was the Taino restaurant. Both the cuisine and the ambiance were outstanding. The hotel's transportation system is perplexing, and the wait times are lengthy. Occasionally, the staff instruct you to wait while they arrange transport to the main entrance, but they often neglect to inform you when it is ready, resulting in the transport leaving without you and necessitating another wait.

Great place,staff very friendly,food excellent,beach too much seaweed.Overall I give 5 stars.

Management's blind eye technique to the issue of "pool chairs reservation" that is not allowed is a problem. You get to the pool or the beach at 715am and every chair has a towel in it but no one in the pool or the water. You complain and they take their sweet time to see if you just simply suck it up and get on with your day. Verbal and potential physical confrontation with other guests may be around the corner. Other than that, you may love this place.

This hotel was a total disaster. The people are unfriendly and it was very disappointing. The hotel was very outdated and dirty. The bathrooms were filthy and mold all over. It was very unpleasant. It definitely would be our last at this hotel.

A big resort with lots of fun things to do. A wonderful beach and we loved the fact that there are a few pools so it wasn't too busy. There isn't enough things for teenagers the water park and kids club are mainly for very young children. Our room wasn't clean when we got it, after reaching out to reception they made sure it will be cleaned. There were other things like bed renovations- ugly renovation finishing in the washroom that just made it feel less of a 5 stars resort.

Realmente la pase super bien. Un magnífico equipo de animación con actividades increíbles. Excelente atención de los maleteros apoyando con el traslado a los puntos de salida de excursiones, reservas de restaurantes en otros hoteles. La esmerada atención de Mayra en el restaurante de la playa, agradecido del personal de limpieza de la 92210. Y muchas personas mas que hicieron posible que nuestra estancia fuera la mejor. Fue mi primer viaje a Punta Cana y voy a regresar de nuevo. Si tuviera que recomendar algo seria la instalación de un ATM dentro del hotel. Los otros dos estan muy distantes y a veces no tenían cash. En resumen les recomiendo este hotel Esmeralda a todos. La pasas super y un equipo de animación estelar.

I loved that there was someone at check in ready and available to book dinner reservations and make sure we got to our room easily. Did not like the fact that the bed sheets had an off smell the first night. Don’t get me wrong they were clean but they needed softener or some fragrance as the heat made them smell a little off. Once I informed the cleaner in the morning they gave me fresh ones that were much better. Also quality of sheets could be better and pillows also.

Very nice and clean resort. Great service.

At first glance everything appeared to be fine until we noticed that the food was very Americanized at the buffet, the sports bar only had about 7 options for food (twice I ordered the smash burger with no bacon jam and twice it came with bacon jam. The wings were literally FRIED BONES), my bed sheets came with dried BLOOD on them and when I called to have the sheets changed, the housekeeper brought another set of sheets but this time with an even bigger stain. The tub was dirty upon arrival and the shower was rusted. The door to the stall opened inward leaving little to no space to get in to use the bathroom. The entire resort is a free for all when it comes to smoking so I got into an argument with another guest about blowing smoke in my children’s direction as they were eating their food. The resort shop charges $46 for a 180 mL bottle of sunblock spray. Overall, this was not worth the $3,600 I paid to be here. I definitely will not be back!

We had a really good stay at this all-inclusive resort in Kantakana! The overall experience was comfortable and relaxing. The rooms were clean and well maintained, the food options were nice with plenty of variety, and the staff were friendly and helpful throughout our stay. The beach and pool areas were beautiful and well kept. There’s definitely room for a bit more improvement in service speed and entertainment, but overall it was a wonderful experience

This place is not newly renovated at all. We found the food handling unsanitary as no one wore gloves. The dining room in the buffet was always dirty. Tables not wiped down between seatings. Some staff were very cranky. Best service was from the beach bar. Thank you Luisa and Kathryn!

The service by the staff was great, the food at the buffet was delicious and had a lot of variety, the a la carte dining areas are so-so. The resort was walkable and had a lovely beach. HOWEVER, although the cleaning staff was thorough when asked specific requests. The rooms were really dusty, and the sheets were stained. They smelled clean, so I’m sure they were washed. However some stains were concerning. Another thing is that they do not have elevators, if you have mobility issues make it known or they will put on the third floor. At random intervals the water in the shower and jacuzzi would be BOILING hot. Imagine being in 80-90 degree weather and then getting blasted by water hot enough to make tea. Maintenance did end up fixing it. But different floors would report similar issues. Lastly, this is a smoker friendly hotel. Unless you are inside your room, you will smell cigarette smoke.

Room was not very cold - poor AC. Overall the resort was not clean and kept up. Pool was dirty

My overall experience was okay . Staff was amazing though. They really made us feel welcomed and went above and beyond for us . I wouldn’t return to this hotel due to the air conditioning . We spend a lot of money coming on vacation and all we want at the end of a long day in the sun is to come to a hotel room that’s cold. If this changes in the future I’d reconsider coming back. Next vacation we will consider a different resort.

Good customer service however the room has a sewer smell, mosquitos, food was OK.

Newly renovated rooms were very nice, clean. Overall the staff was very friendly and helpful. New restaurants were nice addition. Sports bar had great food, very attentive manager (Carlos), and hard working staff.

We enjoy swim up room

Absolutely amazing stay. Clean rooms, delicious food, wonderful service, great animation, activities and shows. Would highly reccomend. We had an unforgettable experience. I traveled with my husband and my baby is 1 year old and she had a crib in our room and also had a blast in the water park on property. Everything very modern and newly renovated.

Loved the spacious room and balcony view to garden, access to pools and lots of dining options on property. The staff was friendly.

Dice q el hotel esta totalmente renovado pero no parece, 1er dia no pudimos dormir pq el AC no enfriaba, era una queja de varios huespedes. Tampoco enfriaba el minifridge. Lo cambiaron 2 veces y nada. Por suerte al otro dia nos cambiaron la habitacion y todo mejorò. Gracias al conserje Manuel por ayudarnos al cambio y su amabilidad. La playa totalmente inservible por montañas de sargazo que apestaban la zona. 5 dias alli y nunca limpiaron la playa.

The room smelled like sewer

The beach is full of seaweed and the rooms don’t look renovated. The AC barely cools the room. We found a molar (tooth) in the bathroom sink. Checked my kids and ourselves and we didn’t lose it. The back sliding door had a 1/4 inch gap letting out the little bit of cool air the AC was producing. You have to book the food establishments days before but I was never told that. Luckily the buffet was available.

El hotel es nuevo y renovado, pero para poder llegar al lobby, los carritos de golf deben de recogerte desde el lobby del hotel fantasy, claramente a nadie le importa que llegues con niños, maletas y adultos mayores… el que es más vivo que sube primero al carro y te toca esperar con suerte 15 minutos por un carrito que pueda llevar al esmeralda. El hotel no tiene ascensor y tiene 3 pisos por bloque. Todo un reto cuando tienes maletas o coches. La comida estuvo ok, creo que lo mejor son los buffets, sin embargo no están preparados para atender grupos grandes (o no les es tan agradable) nos tocaba esperar varios minutos o comer en varias mesas separadas para poder hacerlo más rápido. Cuando llegamos, mi reserva estaba pero no tenía cuarto. Al parecer jamás vincularon mi reserva y tuvimos que esperar muuuuuucho, casi no conseguimos 2 camas (viaje con niños) y nos iban a dar 1 king + 1 sofá cama… eso me pareció muy desesperante porque hicimos la reserva con dos meses de anticipación. Finalmente consiguieron una habitación en tercer piso :/ pero bueno, al menos teníamos 2 camas, que era lo que habíamos pedido. No hay suficientes sombrillas en las piscinas, ni poltronas para dejar las cosas… es súper incómodo para grupos grandes, como les cuento. Nosotros éramos 14 y fue un reto. En los cuartos no hubo refill de gaseosas hasta que tuvimos que quejarnos, pero dentro de todo esto.

Everyone was super nice and very service driven. Many practiced anticipatory service well. Restaurant food was very good and plenty of options. Facilities were huge plenty to do everyday everywhere. Room service was fast and they follow up right away loved that. Check in was very friendly and super efficient Johan at check in desk is awesome a five star employee ! Rosa the hostess and Irania the server were both wonderful everyday we had breakfast and lunch. Keep up The great work and keep improving, will be back soon.

Marie the Butler was fantastic! She was one of the only people who was genuinely approachable and helpful during the stay. Unfortunately, the food service was a huge letdown. None of the restaurants on the property had available reservations, which made dining frustrating. That’s a 0 out of 10 for me. Also, the people on the beach selling excursions were harassing and misleading. It made it hard to relax and enjoy the beach without being constantly approached or pressured.

We loved this hotel. All the staff were super friendly and helpful!!!!

Mi experiencia en este hotel fue muy mala. El servicio es pésimo, la atención extremadamente lenta y varias veces me hicieron esperar para atenderme. Noté un trato con indiferencia hacia las personas que ellos creen que son dominicanas, lo cual me pareció muy desagradable y poco profesional. El sport bar es de lo peor: nada especial, mala atención y mala organización. Lo único salvable es la animación y algunas personas de la piscina, pero no compensa lo negativo. No volvería nunca.” My experience at this hotel was very disappointing. The service is terrible, the attention is extremely slow, and I was made to wait several times before being helped. I noticed they treat people with indifference if they think they are Dominican, which is unprofessional and very unpleasant. The sports bar is one of the worst parts — nothing special, poor service, and poorly organized. The only good thing was the entertainment team and some of the pool staff, but it doesn’t make up for all the negatives. I would never come back.

the property is beautiful! the rooms are very comfortable and have it all but the service it’s just terrible, starting with the check in process; it took forever and we have to go back a couple of times to the lobby because the rooms were not connected and they said they would be. there are some good employees but must of them are not, not helpful, distracted and rude. I been to Punta Cana a lot of times already and this is probably one of the hotels that I would rather not go. they have good quality drinks at the bars and that’s probably why I choose the hotel but service at the beach can be awful. also in the buffet located at the beach.

Check in and check out was terribly. Check in waited at Fantasier forever, noone came. Talked to three staff members. Noone carred. We booked Esmeralda, no taxi or other transportation is allowed there. Checking out today, almost mist the flight. Conciege did not wake us up. Called for bell boy twice to pick our laguage up. Noone was coming after 25 minutes. We had to walk from Esmeralda to Fantasia lobby with our languages which took us 15 minuted

Luxury Esmeralda is a great place to stay. Facilities are excellent. Saludos a Ramon, Rubén, Albert, Albi y el Tocayo at the Amana Wet Pool Bar. You guys are the best! Also to Hector and the entertainment staff.

Not Speaking English for the staff it’s a huge minus.

This property was okay. However they need to work on their service response. Whenever you call the front desk or reception for something, it took way too long for them to respond, sometimes they never show up with that you need. 1. My first night there the bathroom smelled funny even after many attempts to clean it I stay in room 93001. 2. I couldn’t figure out how to get the main shower to work on my first night there, I asked for someone to come and check it out because I initially thought it wasn’t broken. No one came until the next morning when I started to make a fuss and get very upset. I was a solo female traveller now imagine, if I had a safety concerns there would be no one will there to help out 3. Everyday housekeeping will clean the room and not restock my towels, supplies or bathrobe. I had to call the front desk for towels and they either took very long to bring one for me or they never brought it for me 4 . On my last day at the result by airport shuttle was scheduled to come to the resort at 10:55 am. I had called the front desk at approximately 10:20 to come and help me carry my bags and for the check out. I called three different times but no one came to assist me. I had to drag my bags myself to the front desk to check out and they still wasted my time at the front desk, I almost missed my airport shuttle 4. I have to say tho some of the staff were really nice especially on my first day when I had left my bag on the shuttle bus. They were supporti

Par où commencer... Le personnel et le service sont extrêmement lent et aucune motivation pour l'accueil de la clientèle. Aucun sourire et une démotivation, j’ai presque eu l’impression de les déranger à chaque demande. Service de table au restaurant… Il manquait toujours un ustensile, que ce soit assiette, verre, fourchette, sel, etc Ce qui devait être la base de la base en restauration semblait compliquer…Disons qu’il y a beaucoup de place a l’améliorations. Je crois vraiment qu’il y a un manque de volonté ou probablement un manque d’employer car n’ai jamais vu un service aussi pitoyable. A plusieurs occasions ce fut le même service et différent restaurent, bar, snack bar, sport bar etc.

We are a couple who were in Bahia principal luxury Esmeralda in the first week of June. We really liked the resort. New beautiful room, delicious varied food in the restaurants, very friendly and attentive staff. The reason why we do not give the highest score is not quite correct information from the company that carried out the transfer from the resort to the airport. The fact is that according to the existing rules in Bahia, transport companies can only pick up guests from Fantasia or Turquesa, if you do not live there, then you need to go there. If you are not correctly informed, and you find yourself in the wrong place, then the transport company simply leaves without you. Which is what happened in our case. And one more small addition. Unfortunately, during our stay there was a lot of seaweed. It was impossible to go into the water. The resort tried very hard to improve the situation, cleaning machines worked even at night. We understand that this is nature and it is necessary to take this factor into account when planning a trip.

The property was well maintained. Staff were polite and very helpful. The option to visit other properties was great option.

Esmeralda Resort was clean with beautiful beach. Buffet food was same almost every night. Needs more options for menu especially international items. We tried The Green Restaurant but the food was not even close to greek or the mediterranean region. Casa Bella Italian restuarant was overall great with great food and staff amd service. Definitely expected better since we had great time at Akumal in Mexico. Hoping our Jamaica vacation meets our expectations.

The property is large and family-friendly, and the Yuro (Hibachi) restaurant was the highlight — staff there made us feel truly welcome, especially Chef Castro and Chef Anyelo. Unfortunately, the rest of our stay at Bahia Principe Luxury Esmeralda was disappointing. Service was extremely slow at nearly every restaurant and bar. We were ignored at most à la carte restaurants, and staff did not speak English, which made things worse. We were often overlooked or not served at all. Rooms had no towels — not even small ones — and we were told to cut pool towels with scissors. My room had bugs, a strong odor, and the TV had no working remote or access to Netflix or Apple TV like previous room did which we changed due to AC not working. Both my sister and my room had stained sheets and a dirty tub. Our request for nearby rooms due to a medical emergency was honored but When her child felt faint, we were told to go to another resort or pay for help. Overall, this experience was stressful and disappointing

The property is Newly renovated, the rooms are nothing extravagant. Ours had a shower and a tub with double sinks. The staff is very friendly and helpful. The variety of restaurants on property was good. The beach is right next to the buildings and there are two pools. The pools do close at 7pm each night. They have lots of shows and activities, so download the app to have full access to al the events. The room service could be better, very limited options and no breakfast options at all. If you have an early excursion, you might not be able to get breakfast as it opens til 7am. Overall loved my stay here, to those drinking bring a tumbler it’ll make life easier. If you are doing an excursion to the islands, take swim shoes as it is very rocky! Would definitely come here again.

This property is next to the beach. Less than 3 minute walk from any room. Food is amazing and pools are clean, fun and beautiful. There is nightly entertainment and lots of areas for walking and shopping if you need anything. We love Bahia Príncipe in Punta Cana. This was our 5th family trip and we plan to return every year as long as we can. There is something for everyone - even teenagers.

The property is great because its a compound of several themed and styled hotels that you can walk around and enjoy. It was clean and well taken care of. Plenty of signage so you know where you are and how to get to where you want to go.

I was worried about the seaweed but turned out there is so much more to this resort than just the beach that it wasn’t a bother at all. Accommodating, clean and comfortable. Took the guesswork and planning out of the stay entirely. Will be back at one of the properties for certain.

Really enjoying staying at Bahia Principe Esmeralda. The staff was really nice, especially Luisa by the beach bar. She made us feel welcome and made sure we always had a great time. There were minor instances when we felt a bit annoyed, like when the vendors by the beach kept coming and asking us to buy their services. Usually there is one or two, but this time it felt like we were being asked every 3-5 minutes. It was not nice. Something needs to be done. Other than that, this was a great experience. Entertainment was well done and they had enough variety for the whole family. From typical dancing shows with local folklore, to circus shows or bubble parties by the pool. Bahia Principe is getting better with time.

Overall good location

Loved Bahia Esmerelda!!! Property was clean. Staff was so nice. Shout to to Kelvin and Orlando at the beach bar! Food was ok. Reservations for restaurants were booked up. I’d recommend trying to get them early. We had dinner on some of the other properties, but Esmerelda was definitely the better option due to being on the beach (less mosquitoes). We did parasailing and snorkeling and honestly they were really well priced! Will definitely be returning.

I liked that the property was clean and nice. Most of the staff were lovely especially the front desk staff and the spa! The massages were affordable I paid only $80 for an hour deep tissue massage and it was great. I didn’t like the entertainment, the drinks were very weak like juice and the food was subpar.

The property was superb - best in class. Food buffet was the best I have ever encountered. I have stayed in top hotels in 156 countries . This was top 10.

The food was subpar, limited options for breakfast, the same things every day. We asked for iced coffee and we received a hot latte with an ice cube in it which melted rapidly amd the coffee was still hot, which was hilarious. If you missed an rsvp at any restaurant you get charged $20 (insane). The mini fridge in the room was not cold, so the beer was room temperature, we told guest services and nothing was done. The beach was crowded, have to get there early and get a beach chair, trying to get a drink at the beach took forever. You’re better off getting it yourself. Overall I will not be coming back to this resort. And also the power went out one morning for about 20min, would’ve been interesting if it was during the evening. Stay at your own risk!

At first glance everything appeared to be fine until we noticed that the food was very Americanized at the buffet, the sports bar only had about 7 options for food (twice I ordered the smash burger with no bacon jam and twice it came with bacon jam. The wings were literally FRIED BONES), my bed sheets came with dried BLOOD on them and when I called to have the sheets changed, the housekeeper brought another set of sheets but this time with an even bigger stain. The tub was dirty upon arrival and the shower was rusted. The door to the stall opened inward leaving little to no space to get in to use the bathroom. The entire resort is a free for all when it comes to smoking so I got into an argument with another guest about blowing smoke in my children’s direction as they were eating their food. The resort shop charges $46 for a 180 mL bottle of sunblock spray. Overall, this was not worth the $3,600 I paid to be here. I definitely will not be back!

The property is Newly renovated, the rooms are nothing extravagant. Ours had a shower and a tub with double sinks. The staff is very friendly and helpful. The variety of restaurants on property was good. The beach is right next to the buildings and there are two pools. The pools do close at 7pm each night. They have lots of shows and activities, so download the app to have full access to al the events. The room service could be better, very limited options and no breakfast options at all. If you have an early excursion, you might not be able to get breakfast as it opens til 7am. Overall loved my stay here, to those drinking bring a tumbler it’ll make life easier. If you are doing an excursion to the islands, take swim shoes as it is very rocky! Would definitely come here again.

Great hotel, improvements needed on buffet food as not ideal for vegetarians. Booking of al carte restaurants is hard as always full!

The a la carte dining options were all extremely good and unique. The breakfast and lunch buffet options were very good with a huge variety.

Food at the buffet was great, the bartender at the wet bar makes the most delicious coco loco. The least faborite was the Dominican restaurant. The wait staff was rude, they kept forgetting our food and although the restaurant was not packed, the eait times were looooong. Other than the restaurante, the service, staff, cleaning crew and bartenders were awesome. Would definitely recommend.

The pool entertainment staff was 100% excellent. They made the day a lot more family friendly fun. Especially (King Kong) when he gathered a crowd to play pool volleyball. My daughter loved it we played for 3 days straight with him and others! The dinner restaurants are 100% worth the trips. The sports bar food really sucked, there waiters were so mean and didn’t really care. Bar staff there were good and friendly, outside pool bar tenders were awesome as well, only thing I’d add is to have more night entertainment but over all it was great!