Hilton Tulum Riviera Maya All-Inclusive Resort
US$ 240
/ noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 240
/ noite
Média para setembro
Média de preços por mês
Em Hilton Tulum Riviera Maya All-Inclusive Resort, a diária custa em média US$ 240 no mês mais barato (setembro) e US$ 501 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 411 |
| fevereiro | US$ 501 |
| março | US$ 488 |
| abril | US$ 449 |
| maio | US$ 353 |
| junho | US$ 341 |
| julho | US$ 362 |
| agosto | US$ 337 |
| setembro | US$ 240 |
| outubro | US$ 244 |
| novembro | US$ 309 |
| dezembro | US$ 380 |
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set. · US$ 240
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Mais caro: fevereiro (aprox. US$ 501)
Mais barato: setembro (aprox. US$ 240)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 8 piscinas externas, um toboágua e uma academia aberta 24 ...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 8 piscinas externas, um toboágua e uma academia aberta 24 horas. Esta propriedade oferece comodidades como Wi-Fi de cortesia, serviços de concierge e sala de jogos.
Comodidades
As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Propriedade tem 7 salas de reunião disponíveis para eventos. Estacionamento grátis com manobrista está disponível no local.
Jantar
Saboreie pratos da culinária asiática no Noriku, um dos 9 restaurantes nesta propriedade, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Junte-se aos outros hóspedes em uma recepção de cortesia, oferecida diariamente. Visite um dos 3 bares/lounges, 3 bares na praia ou 3 bares ao lado da piscina e peça uma bebida refrescante. Buffet de café da manhã grátis é servido diariamente, entre 9h e 11h30.
Quartos
Sinta-se em casa em um de nossos 735 quartos com decoração individual, com itens grátis no frigobar e smart TVs. Os quartos possuem varandas ou pátios mobiliados particulares. Durante a estadia, as TVs com canais digitais garantem a sua diversão. Banheiro privativo possui secadores de cabelo e roupões infantis.
Localização
Na praia em Tulum, Hilton Tulum Riviera Maya All-Inclusive Resort fica a apenas 15 minutos de carro de Parque Xel-Há e de Praia Akumal. Esta propriedade com tudo incluído fica a 22,6 km de Ruínas Maias de Tulum e a 15,8 km de Baía de Soliman.
Lugares próximos
Riviera Maya Golf Club(1.5 milhas)
Aktun Chen(1.5 milhas)
Praia Xcacel(1.9 milhas)
Santuario de la Tortuga Marina Xcacel - Xcacelito (Santuário das Tartarugas)(2.4 milhas)
Praia Xcacelito(2.5 milhas)
Praia Sul de Akumal(3 milhas)
Hekab Be Biblioteca(4 milhas)
Praia Akumal(4.2 milhas)
Centro Ecológico Akumal(4.2 milhas)
Parque Xel-Há(5.4 milhas)
Lagoa Yal-ku(5.6 milhas)
Half Moon Bay(5.6 milhas)
Dos Ojos Cenote(7.1 milhas)
El Toh Ecopark(7.2 milhas)
Cenote Cemitério de Animais de Estimação(7.9 milhas)
Aeroporto Int. Tulum (TQO)(40.6 milhas)
Aeroporto Internacional de Cozumel (CZM)(37.4 milhas)
Aeroporto Internacional de Cancún (CUN)(60.6 milhas)
Serviço de lavanderia
Elevador
Centro de negócios
Estacionamento com manobrista
Funcionários multilíngues
Cofre
Localização
Carretera Cancun Tulum 307, Tulum, Estado de Quintana Roo, México
Riviera Maya Golf Club (1.5 milhas)
Aktun Chen (1.5 milhas)
Praia Xcacel (1.9 milhas)
Santuario de la Tortuga Marina Xcacel - Xcacelito (Santuário das Tartarugas) (2.4 milhas)
Praia Xcacelito (2.5 milhas)
Praia Sul de Akumal (3 milhas)
Opções de quarto
7
Club Room, 2 Queen Beds, Resort View, Ocean View
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
7
Family Room, 2 Queen Beds, Ocean View
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
10
Room, 2 Queen Beds, Nature View
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
7
Club Room, 1 King Bed, Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
17
Presidential Suite, 1 King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
1711 ft²
Varanda ou pátioÁrea de refeição separadaAr condicionadoSala de estar separadaBanheira de imersão profunda
16
Family Suite, 1 King Bed, Ground Floor
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
861 ft²
Varanda ou pátioAr condicionadoSala de estar separadaBanheira de imersão profunda
7
Club Suite, 1 King Bed, Partial Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
861 ft²
Varanda ou pátioÁrea de refeição separadaAr condicionadoSala de estar separadaBanheira de imersão profunda
12
Suite, 1 King Bed, Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
861 ft²
Varanda ou pátioÁrea de refeição separadaAr condicionadoSala de estar separadaBanheira de imersão profunda
11
Family Room, 1 King Bed, Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
8
Club Room, 1 King Bed, Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
8
Room, 1 King Bed, Accessible (Roll-In Shower)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
9
Club Suite, 1 King Bed, Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
861 ft²
Varanda ou pátioÁrea de refeição separadaAr condicionadoSala de estar separadaBanheira de imersão profunda
10
Club Room, 2 Queen Beds, Nature View
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
8
Family Room, 2 Queen Beds, Ground Floor
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
10
Room, 1 King Bed, Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
13
Quarto família, 1 cama King, no piso térreo
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
14
Suite, 1 King Bed, Ocean View (Governors Suite)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
1399 ft²
Varanda ou pátioÁrea de refeição separadaAr condicionadoSala de estar separadaBanheira de imersão profunda
8
Room, 2 Queen Beds, Ocean View, Oceanfront
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Varanda ou pátioAr condicionadoBanheiro privativoÁrea de trabalho do notebook
8
Room, 1 King Bed, Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
452 ft²
Varanda ou pátioAr condicionadoBanheira e chuveiro separadosBanheiro privativo
Avaliações dos hóspedes
8.4
Muito bom
Com base em 1.897 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Hilton Tulum Riviera Maya All-Inclusive Resort, os viajantes destacam quartos modernos e limpos, diversas piscinas e comodidades para famílias, qualidade da comida variável, uma praia rochosa e limitada e o tamanho grande do resort, que frequentemente exige o uso de transporte interno.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Hilton Tulum Riviera Maya All-Inclusive Resort, os viajantes destacam quartos modernos e limpos, diversas piscinas e comodidades para famílias, qualidade da comida variável, uma praia rochosa e limitada e o tamanho grande do resort, que frequentemente exige o uso de transporte interno.
Muitos hóspedes apreciaram o café da manhã e alguns restaurantes especializados, mas comentários recorrentes mencionam comida sem graça ou repetitiva, reservas para o jantar difíceis de conseguir e bebidas fracas ou inconsistentes. Os quartos costumam ser espaçosos e confortáveis, embora haja relatos de pouca privacidade no primeiro andar, vistas obstruídas e ruído ocasional perto de alguns edifícios. A praia é cênica, mas em sua maioria rochosa, com algas marinhas em alguns momentos, enquanto as piscinas e as áreas infantis são um destaque; alguns mencionaram piscinas sujas, azulejos faltando ou hidromassagens mornas. Muitos funcionários são elogiados por sua gentileza e prestatividade, embora o serviço possa ser lento ou inconsistente em diferentes locais; espere uma estadia voltada para famílias, com melhores piscinas do que praia.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Resort grande com muitas piscinas, áreas para crianças e um spa bem avaliado; transportes internos ajudam a cobrir as distâncias. Pontos negativos incluem uma praia rochosa e limitada, hidromassagens mornas, piscinas ocasionalmente sujas ou com azulejos faltando e vida noturna/entretenimento sem muita agitação.
Avaliações dos hóspedes relacionadas
8
Brittany
18 de jul. de 2025
·
Hospedou-se por 5 noites
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
10
Turan
20 de out. de 2025
·
Hospedou-se por 6 noites
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
10
Lauren
13 de jun. de 2025
·
Hospedou-se por 7 noites
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
10
Gabriela
27 de nov. de 2025
·
Hospedou-se por 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
8
Rachel
6 de out. de 2025
·
Hospedou-se por 3 noites
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
8
kevin
8 de out. de 2025
·
Hospedou-se por 5 noites
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Arturo
22 de out. de 2025
·
Hospedou-se por 5 noites
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
8
Donna Kathleen
6 de ago. de 2025
·
Hospedou-se por 10 noites
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
10
Kiley
12 de out. de 2025
·
Hospedou-se por 7 noites
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
8
Manuel
27 de ago. de 2025
·
Hospedou-se por 4 noites
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os quartos e as áreas comuns são frequentemente descritos como muito limpos. No entanto, vários hóspedes relataram piscinas sujas e azulejos quebrados ou faltando, e alguns mencionaram pragas.
Avaliações dos hóspedes relacionadas
10
Vance
5 de nov. de 2025
·
Hospedou-se por 3 noites
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
8
Brittany
18 de jul. de 2025
·
Hospedou-se por 5 noites
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
4
Mousa Khalil
10 de ago. de 2025
·
Hospedou-se por 4 noites
Pool wasn’t clean. And the area around the pools wasn’t clean
Pool wasn’t clean. And the area around the pools wasn’t clean
10
Ana
26 de jul. de 2025
·
Hospedou-se por 3 noites
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
10
Gabriela
27 de nov. de 2025
·
Hospedou-se por 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
2
sadhana
17 de mai. de 2025
·
Hospedou-se por 4 noites
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
2
Serkant
12 de ago. de 2025
·
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
10
Terry
23 de abr. de 2025
·
Hospedou-se por 7 noites
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
10
Rolando
15 de ago. de 2025
·
Hospedou-se por 4 noites
Great staff, very clean rooms
Great staff, very clean rooms
10
Kimberly M
21 de abr. de 2025
·
Hospedou-se por 5 noites
Excellent! Great staff and well-kept property grounds and rooms.
Excellent! Great staff and well-kept property grounds and rooms.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são modernos, espaçosos e confortáveis, com vistas atrativas para o oceano ou para a selva. Alguns hóspedes notaram pouca privacidade no primeiro andar, vistas obstruídas e ruído ocasional perto de alguns edifícios.
Avaliações dos hóspedes relacionadas
8
Romina Liliana
2 de mai. de 2025
·
Hospedou-se por 7 noites
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
10
Jeffrey Miguel
11 de fev. de 2025
·
Hospedou-se por 5 noites
Loved the views from the room
Loved the views from the room
8
Chastity
2 de ago. de 2025
·
Hospedou-se por 5 noites
Nice rooms, friendly staff.
Nice rooms, friendly staff.
10
Doretha
6 de jul. de 2025
·
Hospedou-se por 3 noites
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
10
Rhonda
7 de abr. de 2025
·
Hospedou-se por 3 noites
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
10
Alejandra
1 de jan. de 2026
·
Hospedou-se por 8 noites
No view Of the sea
No view Of the sea
10
Monique
9 de out. de 2025
·
Hospedou-se por 3 noites
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
6
Marcus
10 de dez. de 2024
·
Hospedou-se por 3 noites
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
6
Monique
15 de jun. de 2025
·
Hospedou-se por 5 noites
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
10
Stacey
29 de jan. de 2025
·
Hospedou-se por 1 noite
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
Muitas avaliações elogiam a equipe simpática e prestativa e a governança atenciosa. Outros citam serviço lento ou inconsistente, confusão com as reservas e interações desatenciosas na recepção.
Avaliações dos hóspedes relacionadas
10
Valerie
18 de ago. de 2025
·
Hospedou-se por 3 noites
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
2
Luke
16 de ago. de 2025
·
Hospedou-se por 7 noites
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
4
Huseyin
12 de ago. de 2025
·
Hospedou-se por 4 noites
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
10
Gabriela
27 de nov. de 2025
·
Hospedou-se por 4 noites
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
4
Kenneth
20 de fev. de 2025
·
Hospedou-se por 2 noites
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
10
Tasneem
31 de out. de 2025
·
Hospedou-se por 4 noites
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
10
Mariah
28 de ago. de 2025
·
Hospedou-se por 6 noites
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
10
Francisco
16 de ago. de 2025
·
Hospedou-se por 5 noites
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
6
Ismael
12 de set. de 2025
·
Hospedou-se por 1 noite
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado em uma área tranquila, cênica e um pouco remota fora de Tulum, com táxis caros e vida noturna limitada nas proximidades. A orla é predominantemente rochosa, com algas marinhas em alguns momentos, portanto, o acesso à praia é limitado em comparação com o tempo na piscina.
Avaliações dos hóspedes relacionadas
10
Lisa
9 de fev. de 2025
·
Hospedou-se por 3 noites
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
8
Juan antonio
13 de jul. de 2025
·
Hospedou-se por 4 noites
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
8
Bogdan
13 de abr. de 2025
·
Hospedou-se por 6 noites
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
10
Monsurah
15 de mar. de 2025
·
Hospedou-se por 3 noites
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
4
ABRAHAM
18 de set. de 2025
·
Hospedou-se por 3 noites
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
8
kevin
8 de out. de 2025
·
Hospedou-se por 5 noites
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Aaliyah
13 de abr. de 2025
·
Hospedou-se por 5 noites
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
10
Leila
27 de set. de 2025
·
Hospedou-se por 3 noites
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
10
Paul
22 de ago. de 2025
·
Hospedou-se por 5 noites
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
10
Allyson
22 de jul. de 2025
·
Hospedou-se por 6 noites
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O feedback sobre a comida é misto: o café da manhã é frequentemente elogiado e alguns restaurantes especializados se destacam, mas os buffets podem ser sem graça ou repetitivos, as bebidas fracas e as reservas para o jantar difíceis de conseguir. Alguns hóspedes relataram doenças relacionadas à comida.
Avaliações dos hóspedes relacionadas
8
Caroline Rainsford
10 de dez. de 2024
·
Hospedou-se por 4 noites
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
4
MURAT
8 de fev. de 2026
·
Hospedou-se por 2 noites
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
8
Chryl
5 de ago. de 2025
·
Hospedou-se por 5 noites
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
10
Leidy
20 de set. de 2025
·
Hospedou-se por 3 noites
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
10
Heather
31 de mar. de 2025
·
Hospedou-se por 5 noites
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
8
Christine Licari
20 de jun. de 2025
·
Hospedou-se por 4 noites
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
2
Amanvir
28 de out. de 2025
·
Hospedou-se por 5 noites
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
6
Siman
28 de ago. de 2025
·
Hospedou-se por 7 noites
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
4
Candace Rae
22 de jul. de 2025
·
Hospedou-se por 3 noites
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
4
Joshua
29 de set. de 2025
·
Hospedou-se por 5 noites
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
Lucas
29 de dez. de 2025
·
Hospedou-se por 3 noites
O hotel é muito bom, localização praia etc, o que deixou a desejar mais foi a comida para um hotel 5 estrelas há uma expectativa muito grande e a piscina 2 do lobby está totalmente degradada e perigosa inclusive com ladrilhos danificados. Os atendentes em grande maioria são bem receptivos mas acho que pode ter uma evolução pra um padrão 5 estrelas, o atendente da área de praia pra o snorkel e caiaque por exemplo era bem grosseiro. No geral o hotel é bom, com melhorias pontuais.
O hotel é muito bom, localização praia etc, o que deixou a desejar mais foi a comida para um hotel 5 estrelas há uma expectativa muito grande e a piscina 2 do lobby está totalmente degradada e perigosa inclusive com ladrilhos danificados. Os atendentes em grande maioria são bem receptivos mas acho que pode ter uma evolução pra um padrão 5 estrelas, o atendente da área de praia pra o snorkel e caiaque por exemplo era bem grosseiro. No geral o hotel é bom, com melhorias pontuais.
10
CICERO TULIO
22 de ago. de 2024
·
Hospedou-se por 6 noites
Incrível!!
Incrível!!
10
María Lucina
16 de jul. de 2024
·
Hospedou-se por 2 noites
Excelente
Excelente
10
LARISSA
31 de jan. de 2024
·
Hospedou-se por 4 noites
O Hotel foi uma grata surpresa, lindo, novo, atendimento das pessoas em todas as areas sensacionais! Restaurantes comida excelente!
O Hotel foi uma grata surpresa, lindo, novo, atendimento das pessoas em todas as areas sensacionais! Restaurantes comida excelente!
8
Marcelo
7 de jun. de 2023
·
Hospedou-se por 5 noites
Hotel maravilhoso, com uma culinária maravilhosa também. Uma pena o mar estar com tanto sargaço.
Hotel maravilhoso, com uma culinária maravilhosa também. Uma pena o mar estar com tanto sargaço.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Considering this hotel for your Tulum trip?
Qual é o valor médio das diárias no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum?
Nos próximos 60–90 dias, as diárias no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum costumam ser de cerca de US$ 413 para dois hóspedes, variando de US$ 412 a US$ 1.791.
Qual é a melhor época para visitar o Hilton Tulum Riviera Maya All-Inclusive Resort para evitar multidões?
Visite o Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum em maio para uma experiência mais tranquila; dezembro é o mês mais movimentado. Espere uma queda acentuada na demanda após o pico do inverno, com a primavera oferecendo os dias de praia mais calmos e as filas mais curtas.
Qual é o mês mais barato para se hospedar no Hilton Tulum Riviera Maya All-Inclusive Resort?
Outubro é o mês mais barato para se hospedar no Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum, com uma média de US$ 276 por noite; fevereiro é o mês mais caro, com cerca de US$ 581. As tarifas mais baixas de outubro ocorrem mesmo com maio sendo o mês menos movimentado.
Quais atrações próximas e qual ambiente posso esperar perto do Hilton Tulum Riviera Maya All-Inclusive Resort?
O Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum está localizado em Quintana Roo, perto do Parque Xel-Há, do Cenote Dos Ojos e da Praia de Akumal, facilitando a combinação de nados em cenotes com praias protegidas. O hotel tem foco nos temas Praia/Costa e Spa/Relaxamento, com um ambiente luxuoso e familiar.
Como as diárias no Hilton Tulum Riviera Maya All-Inclusive Resort se comparam com as de outros hotéis em Tulum?
O Hilton Tulum Riviera Maya All-Inclusive Resort em Tulum é mais barato do que 2 de 10 hotéis comparáveis na região, com uma média típica de US$ 423 por noite, em comparação com cerca de US$ 307 para a concorrência.
Quanto está a diária em Hilton Tulum Riviera Maya All-Inclusive Resort-Tulum em comparação com as últimas semanas?
O preço atual em Hilton Tulum Riviera Maya All-Inclusive Resort-Tulum é de US$ 390 por noite para 2 hóspedes, um valor típico para este hotel: uma variação de 5% em relação à média de US$ 408 dos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 281 e US$ 659.
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-16: 474.5006137390137USD
- 2026-09-17: 503.9081698074341USD
- 2026-09-18: 448.6233836746216USD
- 2026-09-19: 368.0450148849487USD
- 2026-09-20: 390.0404625396729USD
- 2026-09-21: 389.798849395752USD
- 2026-09-22: 389.798849395752USD
- 2026-09-23: 389.798849395752USD
- 2026-09-24: 390.0404625396729USD
- 2026-09-25: 390.0404625396729USD
- 2026-09-26: 390.0404625396729USD
- 2026-09-27: 250.03035670852663USD
- 2026-09-28: 390.0404625396729USD
- 2026-09-29: 390.0404625396729USD
- 2026-09-30: 390.0404625396729USD
- 2026-10-01: 397.3794705429077USD
- 2026-10-02: 397.3794705429077USD
- 2026-10-03: 397.8912434692383USD
- 2026-10-04: 397.8912434692383USD
- 2026-10-05: 399.88110179138187USD
- 2026-10-06: 399.88110179138187USD
- 2026-10-07: 400.393540222168USD
- 2026-10-08: 397.8912434692383USD
- 2026-10-09: 397.8912434692383USD
- 2026-10-10: 397.8912434692383USD
- 2026-10-11: 399.88110179138187USD
- 2026-10-12: 399.88110179138187USD
- 2026-10-13: 399.88110179138187USD
- 2026-10-14: 397.8912434692383USD
- 2026-10-15: 399.88110179138187USD
- 2026-10-16: 399.88110179138187USD
- 2026-10-17: 399.88110179138187USD
- 2026-10-18: 397.8912434692383USD
- 2026-10-19: 448.6325256042481USD
- 2026-10-20: 375.92689939117435USD
- 2026-10-21: 378.06835262298586USD
- 2026-10-22: 399.88110179138187USD
- 2026-10-23: 399.88110179138187USD
- 2026-10-24: 397.8912434692383USD
- 2026-10-25: 397.8912434692383USD
- 2026-10-26: 397.8912434692383USD
- 2026-10-27: 399.88110179138187USD
- 2026-10-28: 399.88110179138187USD
- 2026-10-29: 399.88110179138187USD
- 2026-10-30: 399.88110179138187USD
- 2026-10-31: 397.8912434692383USD
- 2026-11-01: 422.7644024429321USD
- 2026-11-02: 422.7644024429321USD
- 2026-11-03: 422.7644024429321USD
- 2026-11-04: 422.7644024429321USD
- 2026-11-05: 422.7644024429321USD
- 2026-11-06: 317.30215655517577USD
- 2026-11-07: 422.7644024429321USD
- 2026-11-08: 422.7644024429321USD
- 2026-11-09: 422.7644024429321USD
- 2026-11-10: 422.7644024429321USD
- 2026-11-11: 422.7644024429321USD
- 2026-11-12: 422.7644024429321USD
- 2026-11-13: 422.7644024429321USD
- 2026-11-14: 422.7644024429321USD
- 2026-11-15: 413.0455855331421USD
- 2026-11-16: 413.19USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
- Esta propriedade utiliza um sistema de reciclagem de água cinza
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- É necessário reservar os seguintes serviços: tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
- Crianças de até 4 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Acesso aos quartos por meio de dispositivo móvel.
Comodidades populares
Serviço de lavanderia
Elevador
Centro de negócios
Estacionamento com manobrista
Funcionários multilíngues
Cofre
Serviços
Centro de negócios
Elevador
Funcionários multilíngues
Cofre
Serviço de lavanderia
Ballroom
Armazenamento de bagagem
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Coworking Spaces
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Reception Hall
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Atividades
Jardim
Parque infantil
Piscina para crianças
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Bicycles (on site) (free)
Fitness Center (nearby) (free)
Full-Service Spa
Outdoor Entertainment Area
Mobiliário de área externa
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Treatment Room (s)
Waterslide
Geral
Toalhas
Café da manhã gratuito
Beach Sun Loungers
Children's Club (free)
Children's Games
Handrails in Hallways
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Walkway to Water
Water Dispenser
Wheelchair Accessible (Limited)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Spa
Estacionamento
Estacionamento com manobrista
Parking (Uncovered)
Internet
Wi-fi grátis