Hotel 48LEX New York

Staff was great, hotel property was below average.

Great location, peaceful 10 min walk from Bryant Park

Hotel 48Lex Great room great breakfast at Cognac restaurant. No hot water one day but received appropriate compensation Will def stay there again

I stayed here previously and chose to return, but this visit was disappointing. My room had a smashed TV, and the hotel had no water for a full day. On Sunday morning, a housekeeper was loudly on FaceTime outside the rooms while waiting to clean, which was disruptive. Overall, the property feels run down and in need of renovation. Basic amenities were missing—no slippers or robe—and the WiFi was unreliable; I had to repeatedly call for resets before being given access to the staff network.

From the moment we stepped into the hotel, we were met with kind and inviting smiles. Although we had to wait (just a little) our host, Rachel was apologetic yet reassuring that she would be right with us. While we waited, my husband took to the refreshing complimentary lemon water that was offered in lobby. Rachel is very warm-hearted, Attentive and approachable. She made checking in go very smoothly. She graciously upgraded our room as well, and we were grateful. I am sure all their rooms are just as beautiful as the one we had. Everything was spotless, clean and comfortable. Room temperature was set perfectly. Bathrooms we stocked well with toiletries. Honestly no complaints. We had the best sleep in years (as parents to 4 children) we couldnt have picked a better hotel to stay in overnight. We will be returning again! We had a wonderful stay!