WoodSpring Suites Charlotte Gastonia

Clean room

The staff are absolutely wonderful

Absolutely disgusting, I did not even put my belongings down. At check in the lady was nice but stated that I already paid but "I may not like the room as at lot of people don't stay after seeing them." She was correct. I was a bit sketched out by the lobby but got my key as I had prepaid, took the elevator to my room and was getting more concerned as I made my way there. Upon entering I was assaulted with an absolute foul smell I can only describe as filthy. Which the room was, the floor was dirty, counters were dirty, bed frame had dirt and hair caked on it, and when I lifted the sheet the mattress was covered in human waste and other unmentionable stains, bugs, and human and pet hair. It was to the point that I would say the room was a safety hazzard and should be reported to the health department. I cannot believe that they rip people off this way. WoodSpring should be ashamed of themselves to have their name on this establishments and Hotels.com should be ashamed to be partnering with them.

Our stay wasn't bad at all. We stayed 2 days/nights. After getting checked in everything went well!

The toilet wasn't working couldn't flush. No tissue in the bathroom. They were going to move me to another room but no one never came to see me.