Home2 Suites by Hilton Salt Lake City / West valley City

My stay at Home2 Suites was great until checkout, when the rude and inconsiderate customer service completely ruined my experience. Checkout was at 11 AM, and I had a doctor’s appointment from 11 AM to noon that required privacy. I called the front desk to politely request a simple one-hour late checkout, which is a common courtesy at many hotels. Instead, the employee was extremely dismissive and insisted I absolutely HAD to leave by 11 AM because they had no available rooms. There was zero flexibility or understanding. I had to scramble to arrange for a friend to pick me up so I could attend my appointment. Here’s the ridiculous part: After being strictly denied a checkout extension until noon, I received my hotel invoice showing that I checked out at 12:08 PM! I called to make sure I wasn’t being charged for a late checkout I wasn’t even allowed to have. The employee then claimed her system showed I checked out around 11:04 AM when I actually left well before 11 AM. So why does my official invoice say 12:08 PM? How can the hotel have conflicting checkout times while being so strict about forcing guests out? I spent a significant amount of money staying here, and asking for one extra hour for a medical appointment was hardly unreasonable. The lack of compassion, professionalism, and consistency is unacceptable. I will NOT be returning. I strongly encourage others to reconsider booking here. A nice room means nothing when guests are treated this poorly.

We had a fantastic stay. The property is clean and quiet. Beds and rooms are comfortable and the staff were so helpful and happy. They all seem to enjoy their jobs! Thank you. We will be back!

Great hotel. Stayed overnight before my flight but would have loved to have stayed longer. Clean, roomy, and comfy beds. Would definitely stay again.

The room is clean, location is excellent, which is 10 minutes drive from the airport.

lovely........................