Oliver Cromwell Hotel

Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!

Parking was safe and plentiful and the restaurant choice of meals was good value

Quiet and comfortable room, plenty of free parking. V good shower but bathroom could do with a refurb. Free biscuits on the coffee tray!

It was a lovely room The hotels decor was outdated and scrappy in places but the staff I encountered were helpful and professional

Parking was fine, plenty of space. Hotel very dated and in need of updating. Room odd!!! Massive pillar type thing in middle of room which had a tv attached to it. Tv was too big for said pillar and caused an obstruction. Room was really cold on arrival and the remote for the heating didnt seem to work. Staff were quick to rectify this for us but it didnt get much warmer. We didnt have breakfast so cant comment on that. Overall, i wouldnt stay again unless we were attending another event hosted by the hotel