Saco River Motor Lodge & Suites

Personnel agréable et souriant. Chalet propre et bien équipé.

Nice and friendly reception Oldish room Nice location

Local hospitality. Would stay there again.

Our stay was extremely disappointing, but what happened afterward was even more concerning. We discovered that a $130 bottle of perfume was missing from our room after housekeeping had access to the property. We immediately brought the issue to management because we expected our belongings to be safe while staying here. Unfortunately, the response from the property manager was incredibly dismissive. Rather than taking the complaint seriously and looking into what happened, I felt that the primary concern was defending the staff and minimizing the situation because it was “just a bottle of perfume.” It is NOT “just a bottle of perfume.” It was a $130 personal item that belonged to me and was in a room that we were paying to occupy. Regardless of the value, guests should never have to question whether their belongings are safe when they leave their room. What was most disappointing was the lack of accountability and concern from management. I would have expected the situation to be investigated thoroughly and the guest’s concerns to be treated with respect. We paid to stay here. We trusted that our room and belongings would be treated appropriately. Unfortunately, that trust was broken — and management’s response only made the situation worse. I would strongly encourage future guests to keep a close eye on their personal belongings and think carefully before choosing this property.

We found the Lodge to be very clean and well maintained. It would have been very helpful to have a broom and dust pan in the room, we brought two dogs with us and between them and us the floors were covered in grass cuttings.