Hideaway of Rotorua
From
99 $US
/nuit
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From
99 $US
/nuit
À propos de cet établissement
En plus d'avoir un service de nettoyage à sec / blanchisserie, ce motel non-fumeurs fournit une laverie et une bibliothèque. Le Wi-Fi gratuit dans les parties communes et le parking sans voiturier gratuit sont aussi proposés. Un service d'a...
Emplacement
Hideaway of Rotorua vous donne rendez-vous à Rotorua, plus précisément dans le centre-ville. Besoin de vous dégourdir les jambes ? Mettez vite le cap sur les célèbres Skyline Rotorua (site de loisirs) et Exploitation viticole Volcanic Hills Winery. Vous êtes plutôt mordu de shopping ? Faites-vous plaisir au détour des non moins emblématiques Rue commerçante Eat Street et Marché nocturne de Rotorua. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Racing Rotorua (hippodrome) et Stade international de Rotorua, et préparez-vous à vibrer ! Les points d'eau des environs sont le décor idéal pour vous adonner à de nouvelles activités telles que le kayak et le parachutisme ascensionnel tandis que les amoureux d'aventures en plein air pourront plutôt opter pour la tyrolienne et la randonnée à pied ou à vélo.
Parking
Chambres non-fumeurs
Organisation d'excursions
Nettoyage à sec
Ménage
Jardin
Options de chambre
8
Grand Appartement De 2 Chambres
Détails de la chambre
1 Grand Lit Double
1 Grand Lit Double
et 2 Lits Simples
Couchages 6
646 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
17
Two-Bedroom Deluxe Apartment with Garden View
Détails de la chambre
3× Lits Simples
1 Très Grand Lit Double
Couchages 5
592 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
9
Chambre Familiale Deñixe
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
4× Lits Simples
Couchages 4
538 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
7
Appartement Classique 2 Chambres
Détails de la chambre
1 Grand Lit Double
2 Lits Simples
1 Canapé-Lit
Couchages 5
592 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
8
Appartement 2 pièces
Détails de la chambre
1 Grand Lit Double
2 Lits Simples
1 Canapé-Lit
Couchages 5
560 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
6
Studio with Terrace
Détails de la chambre
1 Grand Lit Double
Couchages 2
323 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
13
Appartement
Détails de la chambre
1 Grand Lit Double
et 1 Lit Simple
Couchages 3
484 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
9
Studio Lit King-Size De Luxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
484 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
6
Chambre Familiale Standard
Détails de la chambre
1 Grand Lit Double
et 2 Lits Simples
Couchages 4
484 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
11
Triple Room with Garden View
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Simple
3× Lits Simples
Couchages 3
484 ft²
Vue sur la courVue sur le jardinClimatisationChauffageCuisinePatioEntrée privée
Avis des voyageurs sur Hideaway of Rotorua
8.8
Fabuleux
Basé sur 1 166 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
14%
Familles
72%
Groupes
10%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs rapportent que Hideaway of Rotorua propose un hébergement propre et confortable avec un personnel accueillant, un cadre familial avec des alpagas et un terrain de jeux, et une base calme et pratique à la périphérie de la ville pour explorer les attractions locales.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les voyageurs rapportent que Hideaway of Rotorua propose un hébergement propre et confortable avec un personnel accueillant, un cadre familial avec des alpagas et un terrain de jeux, et une base calme et pratique à la périphérie de la ville pour explorer les attractions locales.
De nombreux commentaires louent des chambres modernes et bien aménagées, en particulier dans les unités les plus récentes. Quelques-uns soulignent des inconvénients tels que des travaux ou du bruit de la circulation occasionnels, de petits problèmes d'entretien et des heures d'ouverture limitées pour la laverie. Plusieurs clients mentionnent des chambres plus anciennes ou plus simples et des litiges isolés avec le service client, ainsi que le fait que les options de restauration nécessitent de prendre la voiture. Dans l'ensemble, attendez-vous à un séjour détendu, de style champêtre, qui convient particulièrement aux voyageurs en voiture.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le terrain de jeux et les animaux sur place sont très appréciés des familles ; le parking est facile et les logements sont bien équipés. Il y a une laverie sur place, mais ses horaires peuvent être limités, et certains clients ont noté des travaux de construction causant des perturbations occasionnelles.
Avis de voyageur à ce sujet
10
Danny
9 mars 2025
·
A séjourné 4 nuits
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
10
Sally
25 oct. 2025
·
A séjourné 4 nuits
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
EeeLN
15 oct. 2025
·
A séjourné 1 nuit
Really excellent amenities. Beautiful space. Play area and sheep really nice touch . So happy to find this place.
Really excellent amenities. Beautiful space. Play area and sheep really nice touch . So happy to find this place.
10
Roman
8 mars 2024
·
A séjourné 1 nuit
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
8
Marc
8 mars 2024
·
A séjourné 2 nuits
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
10
Ryan
17 févr. 2025
·
A séjourné 2 nuits
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
8
Helen
26 oct. 2025
·
A séjourné 2 nuits
Our short 2 night stay was perfect, the rooms are cosy and well appointed, although the kitchen sink is placed under a cupboard that protrudes and the tap is poorly designed. Was a bit disappointed that new building works all around, which was noisy at times. Also the outdoor patio area wasn't really usable as people next door were smoking, and we had to keep our door shut to keep out smell too.
Our short 2 night stay was perfect, the rooms are cosy and well appointed, although the kitchen sink is placed under a cupboard that protrudes and the tap is poorly designed. Was a bit disappointed that new building works all around, which was noisy at times. Also the outdoor patio area wasn't really usable as people next door were smoking, and we had to keep our door shut to keep out smell too.
10
Jeanne
7 déc. 2024
·
A séjourné 1 nuit
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
8
Rebecca
28 déc. 2025
·
A séjourné 3 nuits
Clean modern room, comfortable beds, parking, quiet even though on main road
Clean modern room, comfortable beds, parking, quiet even though on main road
10
Peta
27 sept. 2025
·
A séjourné 3 nuits
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires soulignent fréquemment des chambres et des espaces communs très propres et bien entretenus. Quelques-uns notent des incohérences, comme des meubles endommagés ou un nettoyage oublié, et un rapport fait état d'une propreté insuffisante.
Avis de voyageur à ce sujet
10
Steven
24 janv. 2025
·
A séjourné 6 nuits
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Brendan
4 oct. 2025
·
A séjourné 1 nuit
Always a lovely stay, open space and inviting. Sadly previous guests have littered. Will return on our next trip and recommend to others
Always a lovely stay, open space and inviting. Sadly previous guests have littered. Will return on our next trip and recommend to others
10
Wei
3 août 2025
·
A séjourné 1 nuit
Clean and spacious. We like the bed. Reasonable distance to city center.
Clean and spacious. We like the bed. Reasonable distance to city center.
10
Toby
3 févr. 2026
·
A séjourné 2 nuits
Had a lovely room, really clean and comfortable. Impressed with the shower room and kitchenette. Was lovely to sit outside and watch the alpaca.
Had a lovely room, really clean and comfortable. Impressed with the shower room and kitchenette. Was lovely to sit outside and watch the alpaca.
10
jason
20 févr. 2025
·
A séjourné 3 nuits
Great bed clean tidy and quiet
Great bed clean tidy and quiet
10
Roman
8 mars 2024
·
A séjourné 1 nuit
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
2
Jen & Garrick
29 févr. 2024
·
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!
10
Brian
17 nov. 2025
·
A séjourné 1 nuit
The room beautifully clean and had excellent amenities
The room beautifully clean and had excellent amenities
10
sanghyun
12 avr. 2024
·
A séjourné 2 nuits
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
10
Peta
27 sept. 2025
·
A séjourné 3 nuits
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les unités les plus récentes sont modernes, bien équipées et confortables, et de nombreuses familles trouvent les chambres spacieuses et pratiques. Certaines chambres plus anciennes semblent plus simples, avec des problèmes occasionnels tels que des lits individuels courts, de légers défauts, du bruit de la circulation sporadique et des performances variables de la télévision ou du Wi-Fi.
Avis de voyageur à ce sujet
8
Kathryn
4 janv. 2025
·
A séjourné 1 nuit
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
10
Steven
24 janv. 2025
·
A séjourné 6 nuits
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Sally
25 oct. 2025
·
A séjourné 4 nuits
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Michelle
30 janv. 2023
·
A séjourné 3 nuits
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
10
Elizabeth
16 févr. 2026
·
A séjourné 1 nuit
Nice, clean, comfy spacious studio. Great to have a separate sofa area. Pity about the weather which affected the TV reception and we were unable to use the outside seating area.
Nice, clean, comfy spacious studio. Great to have a separate sofa area. Pity about the weather which affected the TV reception and we were unable to use the outside seating area.
10
Fulbert
25 févr. 2025
·
A séjourné 1 nuit
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
8
Janet
11 nov. 2025
·
A séjourné 2 nuits
So the first room we rented ( Queen & single beds) was very basic and the single bed was too short for an adult, so not a good night. We were able to upgrade to a family room, which was new and fabulous!! In the end we had a great stay. We could walk to the Mitai Maori Village, which was a bonus!
So the first room we rented ( Queen & single beds) was very basic and the single bed was too short for an adult, so not a good night. We were able to upgrade to a family room, which was new and fabulous!! In the end we had a great stay. We could walk to the Mitai Maori Village, which was a bonus!
8
Chris
16 févr. 2025
·
A séjourné 1 nuit
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
10
Bettina
6 mars 2025
·
A séjourné 2 nuits
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
8
Clifford
29 juin 2025
·
A séjourné 3 nuits
All round was great. We had issues with wifi and hot water but this could be because units were new. Other than that we enjoyed our stay.
All round was great. We had issues with wifi and hot water but this could be because units were new. Other than that we enjoyed our stay.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical, accueillant et serviable, avec des arrivées fluides ou flexibles constatées. Quelques clients ont signalé une réception lente ou fermée, un manque de proactivité ou des litiges avec la direction.
Avis de voyageur à ce sujet
10
Katy
22 nov. 2024
·
A séjourné 2 nuits
Lovely modern apartments, responsive helpful staff
Lovely modern apartments, responsive helpful staff
2
Winnie
10 avr. 2025
·
A séjourné 5 nuits
Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.
Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.
10
Sally
25 oct. 2025
·
A séjourné 4 nuits
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Lisa
3 avr. 2024
·
A séjourné 2 nuits
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
10
Kai
11 janv. 2026
·
A séjourné 1 nuit
Really nice tidy room and friendly, helpful staff as always.
Really nice tidy room and friendly, helpful staff as always.
8
MICHAEL
28 déc. 2024
·
A séjourné 2 nuits
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
10
Ruby
4 juil. 2025
·
A séjourné 1 nuit
Really loved the hassle free check in and late check in at that. Very clean and tidy with all amenities and facilities needed. Recommend 1000%
Really loved the hassle free check in and late check in at that. Very clean and tidy with all amenities and facilities needed. Recommend 1000%
8
Jackie
28 mars 2024
·
A séjourné 2 nuits
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
10
Peta
27 sept. 2025
·
A séjourné 3 nuits
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
8
Susan
21 nov. 2023
·
A séjourné 1 nuit
Great property for a family. The staff are very friendly and quick to solve any issues.
Great property for a family. The staff are very friendly and quick to solve any issues.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé à la périphérie de la ville, près des principales attractions, il est facile à trouver et constitue une base pratique, bien qu'une voiture soit généralement nécessaire. Les clients notent une odeur de soufre minimale et une certaine proximité d'une route fréquentée avec un bruit occasionnel.
Avis de voyageur à ce sujet
10
Danny
9 mars 2025
·
A séjourné 4 nuits
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
6
BERT
25 nov. 2024
·
A séjourné 1 nuit
Easy to find. Easy to access.
Easy to find. Easy to access.
10
Steven
24 janv. 2025
·
A séjourné 6 nuits
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Sally
25 oct. 2025
·
A séjourné 4 nuits
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Wei
3 août 2025
·
A séjourné 1 nuit
Clean and spacious. We like the bed. Reasonable distance to city center.
Clean and spacious. We like the bed. Reasonable distance to city center.
10
Carol B
9 mars 2024
·
A séjourné 2 nuits
Excellent location for travels in the area. Good parking.
Excellent location for travels in the area. Good parking.
10
David
15 juil. 2025
·
A séjourné 1 nuit
Nice quiet area just on the fringes of town. Great rooms.
Nice quiet area just on the fringes of town. Great rooms.
8
Francisco
21 janv. 2025
·
A séjourné 2 nuits
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
10
Jeanne
7 déc. 2024
·
A séjourné 1 nuit
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
8
Chris
16 févr. 2025
·
A séjourné 1 nuit
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Il n'y a pas de restauration sur place, et les clients se rendent en ville en voiture pour les restaurants et les magasins.
Avis de voyageur à ce sujet
10
Sally
25 oct. 2025
·
A séjourné 4 nuits
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
8
Jackie
28 mars 2024
·
A séjourné 2 nuits
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Raimana
11 nov. 2023
·
A séjourné 4 nuits
Très bien placé....propre et sûr..
Très bien placé....propre et sûr..
8
Hayden
il y a 2 semaines
·
A séjourné 4 nuits
Our second stay. We had great weather which always helps, but it meant our kids just wanted to get outside to feed the animals or play with the other kids at the playground. These are the reasons we come here.
Our second stay. We had great weather which always helps, but it meant our kids just wanted to get outside to feed the animals or play with the other kids at the playground. These are the reasons we come here.
6
Zoey
14 juil. 2026
·
A séjourné 1 nuit
Clean spacious room which accommodated our family dog - appreciated the pet friendly atmosphere
Clean spacious room which accommodated our family dog - appreciated the pet friendly atmosphere
10
Siu Lai
11 juin 2026
·
A séjourné 2 nuits
Room are cleaned and spacious
Room are cleaned and spacious
10
Kara
17 mai 2026
·
A séjourné 2 nuits
Our room was comfortable. The staff was helpful and nice. The Alpacas were friendly and we had fun feeding them.
Our room was comfortable. The staff was helpful and nice. The Alpacas were friendly and we had fun feeding them.
Politiques de l’établissement
Arrivée
Départ
De 14:00 à 19:00
Avant 10:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-21: 85.5781263519287USD
- 2026-10-22: NO DATA
- 2026-10-23: 89.29515781127928USD
- 2026-10-24: NO DATA
- 2026-10-25: 127.09931250022888USD
- 2026-10-26: 72.18823614967346USD
- 2026-10-27: 80.45063957359314USD
- 2026-10-28: 80.45063957359314USD
- 2026-10-29: 84.12214183067321USD
- 2026-10-30: 80.66826402557372USD
- 2026-10-31: 99.19728860847472USD
- 2026-11-01: 96.99936636886596USD
- 2026-11-02: 99.09843375595092USD
- 2026-11-03: 99.67312867904663USD
- 2026-11-04: 120.41916011077879USD
- 2026-11-05: 135.975838109436USD
- 2026-11-06: 116.9595911553955USD
- 2026-11-07: 118.05326763565063USD
- 2026-11-08: 110.62083931800841USD
- 2026-11-09: 119.25837940589903USD
- 2026-11-10: 135.68446833114623USD
- 2026-11-11: 140.41625328140256USD
- 2026-11-12: 123.87303791587829USD
- 2026-11-13: 115.80450160079955USD
- 2026-11-14: 125.85887280761717USD
- 2026-11-15: 129.62712461952208USD
- 2026-11-16: 148.94269184600827USD
- 2026-11-17: 145.1937728288269USD
- 2026-11-18: 126.75791194816588USD
- 2026-11-19: 131.94157423095703USD
- 2026-11-20: 129.02569412727354USD
- 2026-11-21: 159.10164328811643USD
- 2026-11-22: 141.98123402824402USD
- 2026-11-23: 134.40575672264097USD
- 2026-11-24: 126.10146129776USD
- 2026-11-25: NO DATA
- 2026-11-26: 146.07952120788573USD
- 2026-11-27: 121.10618036842345USD
- 2026-11-28: 147.91333820114136USD
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: 137.86400772743224USD
- 2026-12-05: 145.37621484649657USD
- 2026-12-06: 154.9951146382141USD
- 2026-12-07: 120.39465821113585USD
- 2026-12-08: 118.7862535597229USD
- 2026-12-09: 125.12047815124511USD
- 2026-12-10: NO DATA
- 2026-12-11: 125.43287523216246USD
- 2026-12-12: 133.6457870439148USD
- 2026-12-13: 147.37535761596678USD
- 2026-12-14: 106.62663600265502USD
- 2026-12-15: 111.19554279922484USD
- 2026-12-16: 125.99602525039671USD
- 2026-12-17: 145.0032519451904USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt : 100 NZD par séjour
Équipements populaires
Parking
Chambres non-fumeurs
Organisation d'excursions
Nettoyage à sec
Ménage
Jardin
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
Concierge Services
Activités
Jardin
Aire de jeux
Mobilier d'extérieur
Terrasse
Général
Chambres non-fumeurs
Aire de pique nique/Tables
Chambre familiale
Wheelchair Accessible (Limited)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit