The Vaults

The staff were fine. Its just the little things, like a loose toilet seat and a ceiling repair needed(both previously mentioned by someone). But for little things like this and taking into account a decent shower and bed, I would have given four stars.

I stayed in room number three. Whatever you do don’t get room number three on a sunny day. There was a party literally right outside my window. I mean the table, but it up to my window at the same level. It was a hot day. there was no air-conditioning and so I had to have my window open. It was a Saturday night so maybe on a different night it wouldn’t be so bad but I’ve flown all the way from Seattle and then taking six hours on the train to get there. I was really tired and I usually can sleep through almost anything with earplugs in, but it was the base booming and people smoking so I either had to shut the window and it would be way too hot or deal with the smoky air. The Wi-Fi didn’t work in room three it doesn’t reach it kept saying get closer to the router. The room was tiny so the Wi-Fi doesn’t work in room three I tried as I might. I could not get the hot water it is either too hot or too cold. I couldn’t get it regulated in the on-demand system. I think that they should not rent room three when there are parties outside the window. It was pretty miserable. I went up the street to Saint Nicholas for the next night stay and it was delightful.

They don’t serve food, not disabled friendly a few minutes walk to the car park, room very hot, very noisey as on main road

Some sort of food scattered on the floor freezing cold bedroom felt like we were in a refrigerated room. Rail on the stairs was not safe wobbled as you held onto it. Stuff were very pleasing when we arrived. Stayed for an hour and decided to move out to somewhere more suitable the same day.

I bought this overnight stay on the understanding there would be parking available as stated on your website , however i was then told there was no parking on site and i had to park half a mile away and walk in torrential rain . The room itself was up three flights of narrow badly lit stairs , the room was in a filthy disgusting state it clearly hadnt been cleaned properly for months, tatty furniture, dust and dirt everywhere. The bathroom was horrendous black mould around shower and floor the ceiling was covered in mildew, the toilet brush was covered in toilet paper and faeces , toilet seat was loose and ill fitting. The facilities are so bad that had there not been music playing so loud in the bar that you couldnt hear what bar staff were saying we would have told staff how bad things were and left immediately....we stayed the night but only because we couldnt find other accomodation at such short notice. Luckily my wife had packed a spare bed sheet which we used to cover the tatty bed , we left first thing in morning as we couldnt bring ourselves to use the filthy bathroom ....to say we are dissapointed is an understatement , if payment hadnt already been taken i would have refused to pay....we have photos to support everything i have stated , i believe this establishment should be inspected by yourselves as its your site who are selling this horrible accomodation , im hoping this review gets read by someone who can act upon it as room 8 at the vaults is terrible.