Name: Aloft by Marriott London Excel
Address: One Eastern Gateway, Londres, Inglaterra, GB
Price range: 117 US$–961 US$ per night
Rating: 8.48

Opiniones de los huéspedes

Aloft London Excel recibe elogios por su personal amable, habitaciones limpias y espaciosas, y una ubicación muy conveniente para ExCeL y el acceso a DLR/Elizabeth Line, aunque la construcción y la distancia a los lugares de interés centrales moderan las expectativas de algunos huéspedes.

Los huéspedes disfrutan de la piscina, la sauna y el gimnasio, pero informan de cortes de suministro recurrentes, una piscina pequeña o fría, cierres o clases ocasionales y algunos equipos anticuados. Las habitaciones suelen ser espaciosas y cómodas, pero las quejas frecuentes mencionan aire acondicionado defectuoso o ruidoso, Wi-Fi/TV inconsistente y algunos diseños o iluminación incómodos. El desayuno se califica con frecuencia como bueno, aunque varios encontraron la comida cara o limitada y algunos mencionaron problemas de higiene o cierres. Lo mejor para los visitantes de ExCeL que priorizan la comodidad sobre las instalaciones impecables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

La piscina, la sauna, el baño de vapor y el gimnasio son una ventaja, pero los huéspedes señalan repetidamente cortes de suministro, una piscina pequeña o fría, y clases o cierres para niños en ocasiones. Hay aparcamiento disponible pero normalmente de pago, y el bar/restaurante a veces cierra por eventos.

Reseñas de huéspedes relacionadas

2

Rhonnita

1 sept 2025

·

Se alojó 2 noches

Property had noisy guests but I’ll put that to summer holidays, the sauna was out of service too.

8

Tracy

3 mar 2025

·

Se alojó 1 noche

Good location for Excel . Modern hotel and nice rooms, will be better when surrounding building works complete . Pool is very small and I arrived during swimming lessons so very noisy . Changing rooms not great and no private shower.

10

Anthony

20 oct 2025

·

Se alojó 2 noches

Always a pleasure to stay at Aloft; such a relaxing spot with friendly staff, clean and spacious rooms with a fridge. The beautiful pool area with steam and sauna a great facility. One of my favourite hotels

6

Amanda

23 jul 2025

·

Se alojó 2 noches

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

4

Tracyann

5 jul 2025

·

Se alojó 1 noche

We arrived, were charged extra to get into room early. We were told sauna and steam room as well as pool available. When we went there sauna and steam room had to be switched on by staff so you needed to notify earlier. We went for food, but was advised fryer was broken so limited options. We headed for the bar only to find it shut for that day. Went out elsewwhere, but came back to watch a movie and connect via chrome cast as the tv suggested, when it didnt work asked at reception and was told they no longer did that service.At bedtime room air con didnt work so room was at 28 degrees , we complained and they did move us. But overall for the high price tag it just wasnt goid enough.

10

Choi

2 jun 2024

·

Se alojó 1 noche

Good and convenient for Excel. Carpark half out of use due to Excel extension but we can use Excel carpark for free as an Aloft guest.

6

andrew

24 nov 2024

·

Se alojó 1 noche

Nice hotel, let down by some details. Charging £20 for parking is a bit much and a further £25 “which will be returned in a few days” wasn’t a great start. I get taking card details, but shouldn’t be taking money… Room was spacious and clean, but no power point by a mirror for my wife to do her hair. I went for a swim, and the first changing booth didn’t have a lock on it. Went to do a timed swim so checked the clock when I set off. Swam some lengths and checked the clock which hadn’t moved - clearly the battery had run out and not been replaced. The little things make the difference between average and good…

8

Shazad

20 jul 2025

·

Se alojó 1 noche

Sauna and steam room not working on day we were there.

2

Gerard

12 jun 2025

·

Se alojó 1 noche

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

8

John Lars

9 sept 2025

·

Se alojó 4 noches

Great hotel. However the gym room and equipment have seen better days

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Limpieza

La mayoría de los huéspedes encuentran el hotel y las habitaciones muy limpios, con un servicio de limpieza generalmente fiable. Un número menor informó de problemas como toallas o habitaciones de mal olor, la visión de un insecto, cristales rotos o un ratón en el comedor.

Reseñas de huéspedes relacionadas

10

Jane

14 jun 2025

·

Se alojó 1 noche

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

8

Daren

8 sept 2024

·

Se alojó 1 noche

Very clean and comfortable stay.

6

Fadi

9 oct 2023

·

Se alojó 1 noche

Close to London Excel exhibition center but the property needs maintenance, the water pressure on hot water is terrible, the towels smells bad. I have complained to the reception desk so they waived two breakfast fees.

8

Michael

12 nov 2025

·

Se alojó 6 noches

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

2

Paul

3 mar 2023

·

Se alojó 1 noche

there was broken glass in the room on the floor which we stepped on and room service took 2.5 hours. They told us we could not receive a refund because we paid by card already. It was awful. They just wanted money and the area outside is a construction zone. Never will stay there again and feel a full refund is in order. They did refund only £90 for the glass but it was shocking how bad it was.

10

matthew

4 jun 2025

·

Se alojó 2 noches

This hotel is always spotless and smells really good. The location is great for the Excel centre. I’d like to see a few more healthy options on the dinner menu. The staff are always very welcoming.

2

FARAH

25 jun 2025

·

Se alojó 3 noches

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

10

Sharon

1 jul 2024

·

Se alojó 1 noche

Lovely well designed room . Comfy bed and good blinds to keep out the morning light. Good shower with lots of hot water and water pressure. All the staff seemed efficient, polite and helpful. Would definitely return if I was in the area.

10

Emma

22 jun 2025

·

Se alojó 2 noches

We stayed here for 2 nights. The hotel is very modern and clean. The room was a good size. There isn’t much to do nearby the hotel but there are good transport links and it’s very near an airport.

2

Tracy

29 oct 2025

·

Se alojó 1 noche

The shower room had bugs. The pillows were old and flat. The mattress moved around on the bed frame as if it didn’t fit correctly.

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Habitaciones

Las habitaciones suelen ser espaciosas y modernas, con camas cómodas y buenas duchas. Las quejas comunes incluyen aire acondicionado defectuoso o difícil de controlar, Wi-Fi/TV caprichoso, distribuciones oscuras o incómodas (como el lavabo fuera del baño) y ruido ocasional o vistas pobres debido a la construcción.

Reseñas de huéspedes relacionadas

6

COLIN

14 nov 2023

·

Se alojó 4 noches

Aloft is absolutely ideal for Excel. Otherwise it has many faults, especially in the bedroom design. Several issues, but main one is tiny wardrobe, meaning its ok for a single for a couple of nights. But forget a couple trying to hang shirts and suits etc. Toilet and shower design again isn't ideal for sharing or even couples.

8

Victoria

4 ene 2025

·

Se alojó 2 noches

Stylish, clean and quiet room with a large bed. Liked the room layout and utilities. Wish we could turn the light off in the tea/coffee area as this affected our sleep a bit. Internet TV and room wi-fi did not work for us.

6

Beverley

23 nov 2025

·

Se alojó 1 noche

The aircon in the room didn’t work properly. Room stayed at 17 deg C

10

Manprit

11 ago 2024

·

Se alojó 2 noches

Very cool family room and plenty of space.

6

Kimberley

25 oct 2025

·

Se alojó 2 noches

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

6

Jag

28 nov 2023

·

Se alojó 1 noche

Good hotel. Excellent location for ExCel however rooms are way too dark even with all the lights on. Some guests may like this but it wasn't great.

10

Sam

24 abr 2025

·

Se alojó 1 noche

Fantastic stay. Spacious room with full climate control and super comfortable.

6

Alexandra

10 nov 2024

·

Se alojó 1 noche

Really lovely hotel, staff friendly, Tv wouldn’t connect to my devices is my only negative

10

Joanne

3 nov 2024

·

Se alojó 4 noches

Excellent spacious room, quiet, comfy bed, excellent bathroom

10

Anna

3 jul 2025

·

Se alojó 1 noche

Large room, clean, comfortable beds.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio se describe ampliamente como amable y servicial en todos los departamentos, y los problemas a menudo se resuelven. Algunos huéspedes experimentaron retrasos en el registro de entrada o errores en la asignación de habitaciones, respuestas lentas o una gestión poco útil de las quejas/reembolsos.

Reseñas de huéspedes relacionadas

10

Jane

14 jun 2025

·

Se alojó 1 noche

Very impressed with Aloft really excellent staff in every department. Breakfast was really good with lots of extras and felt really looked after. Room an impressive size and full of everything we needed. Would stay again

10

Agnes

1 sept 2025

·

Se alojó 1 noche

The staff were incredibly welcoming, professional and very helpful. Hats off the front desk staff dealing with lots of inquiries and the manager on duty in the afternoon 30/08/25 forgot his name was so patient and sorted all our requests promptly and professionally as it was my son’s birthday and nothing was too much for him. The rooms were very clean and breakfast so good with plenty of options and staff so helpful and cheerful. The location is excellent by the Excel and lots of things to do and it’s near the motorway. It offers plenty areas to sit and relax outside of the rooms with a convenient cafe on site where u can buy snacks which is good. It is very quiet no noisy and we slept really well. In the passage areas it well lit and some beautiful soft and relaxing music playing at the background during the day. We highly recommend and will certainly be back.

2

Darran

7 oct 2025

·

Se alojó 1 noche

Felt like it was a bad day on the day we chose to go, we were told on arrival they had no double rooms left as they were at capacity even though a double was booked for my fiancée and I and were given a family room instead and offered free parking (a mere £20) we were informed the room was bigger which was the only difference only to accept and see that they had given us 2 very small double beds which were set on opposite sides of the room. Upon checkout there was literally a queue of complaints waiting to speak to the duty manager. Very unorganised and unprofessional for the standards of “The Marriott”

8

Shanal

31 ago 2025

·

Se alojó 1 noche

It is a very nice hotel but, they need to balance there late checkouts as I got there at 15:45 and my checkin wasn’t until 16:30 which is almost a hour in the lobby waiting. The restaurant menu was limited and even when I express that menu is limited they weren’t willing to have any flexibility as they said even though it’s dead on 10pm and that there last call I can’t have any thing from the main menu…the reception staff were great and facilities very clean and presented well

8

Gareth

13 ago 2023

·

Se alojó 1 noche

Hotel and the rooms are exceptional for London but sadly reception gave us keys that worked for a room that was already taken by someone else which in this day of age isn’t really acceptable. They were quick to offer a gesture of goodwill but these sorts of things shouldn’t really happen.

10

Joseph

26 may 2025

·

Se alojó 4 noches

Staff are always friendly and very helpful, had a problem but was sorted very quickly

10

Harvey

13 ene 2025

·

Se alojó 1 noche

I had a wonderful stay at the Aloft London Excel this weekend while working at RuPaul's DragCon. The hotel was perfectly located for the ExCel centre with plenty of transport options nearby. I dined in the hotel on Friday evening and had a lovely meal. The staff couldn't do enough for you. I was especially thankful to the member of staff who was on reception on Friday morning for allowing me to check-in early when I asked to leave my suitcase. This was hugely appreciated. I'll look forward to staying here again in the future.

10

Amanda

29 ago 2025

·

Se alojó 3 noches

Quiet and peaceful. Good customer service at the reception

8

Angela

26 jun 2025

·

Se alojó 1 noche

Staff at hotel were super helpful - Abigail and team at reception, Monica at restaurant and her team, Mohammed and Christine in housekeeping. All did their best to make our stay memorable. THANK YOU! Angela

2

Raymond

8 may 2024

·

Despite trying to alter our booking to one night instead of two due to the rail strike the hotel refused to refund that one nights prepaid amount. We gave more than 3 days notice (as soon as we knew there was a train strike) and still stayed for the one night but sdrdpite expedias best efforts the hotel refused to allow the change or offer any type of refund or alternative option. In addition the restaurant was not open as promised at 5 pm and equally room service was not available at that time. This resulted in our having no food after a terrible train journey of over 4 hours and being late for our pre booked show. All in all a very poor attitude at this hotel.

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Ubicación

Excelente para ExCeL con acceso directo a Prince Regent DLR y conexiones fáciles con la línea Elizabeth, O2 y City Airport. Varios señalan que está lejos de las principales atracciones y que la construcción cercana afecta a las vistas, la orientación y las rutas de aparcamiento.

Reseñas de huéspedes relacionadas

10

Vicky

8 sept 2024

·

Se alojó 1 noche

Great location right next to the excel and also prince Regent DLR station is only 2 mins walk, staff were great, hotel was quiet and spotless will def stay there again

10

Joanne

26 ago 2023

·

Se alojó 4 noches

Super convenient location close to DLR Comfy beds Used the hotel at the start and the end of our trip - will definitely use it next time in the UK!

8

Matthew

10 mar 2024

·

Se alojó 1 noche

The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.

10

Clare

8 jul 2025

·

Se alojó 1 noche

Brilliant for jumping on the DLR into town, 1minute from the 2nd floor entrance.

10

Kyle

12 oct 2024

·

Se alojó 3 noches

If you have a conference or working at the excel it’s the best possible choice as it’s connected to the building

8

Michael

12 nov 2025

·

Se alojó 6 noches

Clean room. Lots of hot water. Comfortable bed. Quiet room. Convenient for Excel and DLR.

8

Gretchen

10 jul 2025

·

Se alojó 5 noches

Nice property. Extremely close to the underground subway, which is great. Just a little far from all the attractions.

10

Claire

9 mar 2025

·

Se alojó 2 noches

Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.

6

Danielle

24 jun 2023

·

Se alojó 2 noches

Air conditioning did not work had to move rooms and it still did not work. Major construction going on next to hotel.

8

Mark

22 ago 2024

·

Se alojó 4 noches

Room was comfortable but sadly there was building work opposite from 0800 every day (Mon -Thu) which also impacted our safer walk to other side of Excel meaning we had to walk on road.

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Comida

El desayuno se califica con frecuencia como bueno y con mucha variedad, pero algunos encontraron la comida promedio o cara, las opciones veganas limitadas o el servicio lento. Los problemas ocasionales incluyeron cierres para eventos privados y un problema de higiene aislado.

Reseñas de huéspedes relacionadas

8

Amina

4 ago 2024

·

Se alojó 1 noche

Nice rooms, clean and spacious. Meals too overpriced and not really tasty, breakfast less variety of vegan items.

8

Mark

21 may 2025

·

Se alojó 1 noche

Great location for the ExCel and getting to the city. Hotel staff are very excellent, really great service. Hotel comfortable, evening menu is good. Breakfast menu is reasonable. Gym is spacious, equipment is pretty good for a hotel. Pool and spa a bonus. A good stay and would definitely boom again.

6

Kimberley

25 oct 2025

·

Se alojó 2 noches

The Aloft hotel is very convenient for the Excel centre but it’s a quite average hotel and I was expecting better given that we paid over £600 for a two night stay. The food isn’t great so we ordered via Uber eats both nights. In our room the shampoo dispenser was broken, the air conditioning was broken so the room was very warm and the tv was broken and kept turning itself off every couple of minutes. Breakfast was very average. It was just a little disappointing but it was good for the venue we were going to.

8

Phillip

23 nov 2025

·

Se alojó 1 noche

Breakfast was good and room was clean

8

Liam

16 mar 2025

·

Se alojó 2 noches

The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.

6

Amanda

23 jul 2025

·

Se alojó 2 noches

The hotel was spotless but there were a few things that weren’t great. We had no hot water from the shower on one of the days during our 2 night stay, and the restaurant food was over priced and bland. The pool facilities were terrible, pool was small and no staff were monitoring. Signage stated no diving and games but there were 2 men that dived straight in the poll and then proceeded to play catch with a ball! The steam room and sauna was not working. Overall, I would say overpriced and not worth what we paid. I’ve stayed in better, and payed less.

2

FARAH

25 jun 2025

·

Se alojó 3 noches

There was a mouse in the dining room. Dealt with quickly..although did manage to escape. But after that was not keen to have any breakfast or meals there

4

Daniel

16 feb 2025

·

Se alojó 1 noche

Staff were friendly and the room was clean but the pool was not in working order for half the trip and then when it was it became apparent it was an unheated pool (unadvertised) so not suitable for kids. Also the restaurant has a limited vegan menu

2

Gerard

12 jun 2025

·

Se alojó 1 noche

Checked in and was told the bar and restaurant were closed for private function, if knew in advance would have booked elsewhere but not communication recieve.

10

graham

11 mar 2025

·

Se alojó 1 noche

Great hotel, really nice breakfast, reasonable parking (£20) per night,

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	137 US$
febrero	179 US$
marzo	265 US$
abril	203 US$
mayo	289 US$
junio	274 US$
julio	276 US$
agosto	146 US$
septiembre	283 US$
octubre	264 US$
noviembre	246 US$
diciembre	201 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $166	22 $242	23 $439	24 $616
25 $182	26 $131	27 $150	28 $138	29 $134	30 $134	31 $302

DO	LU	MA	MI	JU	VI	SA
1 $209	2 $792	3 $961	4 $927	5 $174	6 $166	7 $156
8 $117	9 $128	10 $371	11	12 $221	13 $181	14 $217
15 $504	16 $447	17 $313	18 $573	19 $573	20 $166	21 $453
22	23	24 $289	25 $333	26 $167	27 $173	28 $235
29 $117	30 $128

Aloft by Marriott London Excel

Precios para Aloft by Marriott London Excel

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Urban, Habitación, 1 cama de matrimonio grande

aloft, Habitación, 1 cama de matrimonio grande

Habitación familiar, 2 camas dobles

Suite ejecutiva, 1 habitación

aloft, Habitación, 2 camas individuales

Reseñas de los huéspedes sobre Aloft by Marriott London Excel

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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