GRAND EXCELSIOR

Helpful staff, accommodated a late check in which was appreciated. I had informed hotel ahead of this. Stayed in the ambassador suite. Looks amazing in pictures. In reality - it’s tired, old and dirty. Carpet terribly stained, shower leaked so bad that it flooded the bathroom. Bed was uncomfortable. Pool area on roof, small and would get busy if one family used it! And despite being pictured, no fruit in fruit bowl - just an empty bowl on arrival. In its day the room would have been superb, but that day has long gone. Breakfast was middle range, and would be tiresome if staying for more than 1 night.

The hotel was convenient to the Emirates Mall and Metro, good restaurants. Only complaint is they allow smoking in the bar

The staff were generally excellent and the public areas are impeccably maintained but my bathroom was a disgrace.

宿泊して後悔した。建物全体が老化しており、設備が全体的に良くない。部屋は寒い。 1.部屋に入ったら、シャワールームとお風呂があるんですが、シャワールームから暖かい水が出なかった。すごく滑りやすくなっており、危ない。お風呂はしたが少し破れている。 2.シャワールームは冷たく入りづらい。 床は滑りやすい。 3. お湯ポットは電気がつくけれど、お湯がわかない。コンセントも使えたり使えなかったりした。 4. 隣の部屋の声が聞こえる。1階のロビーにクラブがあり、出入りがあるたんびに、大きな騒音がホテル及び部屋に聞こえる。 5. レストランは行ってないのでどうなっているかわからない。 6. レセプションの対応は普通という感じかな。 7. よかった点: 部屋はすごく広い。仕事が出来るように、デスクや椅子が備えられている。

Very nice and quick checkin , staff really welcoming , hotel very well maintained

first time visit dubai, this hotel location is close to mtr but a bit old hotel. Appreciate upgrade my room

ハード面の古さが気になりました。特に部屋のカーペットがぼろぼろでした。

The decor and architecture wonderful and classy. Large and spacious room

I enjoyed my stay very much. Checkin was quick, room was clean and comfortable. Quiet hotel as well even with a club and bar downstairs. Very relaxing stay.

Great hotel, great price, great location. Only issue was towels not being left following room cleaning. This was resolved by phoning reception to request same. Overall would recommend this hotel.

Helpful staff, accommodated a late check in which was appreciated. I had informed hotel ahead of this. Stayed in the ambassador suite. Looks amazing in pictures. In reality - it’s tired, old and dirty. Carpet terribly stained, shower leaked so bad that it flooded the bathroom. Bed was uncomfortable. Pool area on roof, small and would get busy if one family used it! And despite being pictured, no fruit in fruit bowl - just an empty bowl on arrival. In its day the room would have been superb, but that day has long gone. Breakfast was middle range, and would be tiresome if staying for more than 1 night.

The staff were generally excellent and the public areas are impeccably maintained but my bathroom was a disgrace.

Good value and the hotel was clean. Food nearby walking distance was good. Close to mall. They did charge extra beyond what is listed on Expedia for Tax.

Jeden Tag haben Handtücher oder Shampoo gefehlt. Man musste jeden Tag herunter und sich beschweren

The rooms are big and clean. The service is poor. I waited for a long time to get an iron and ironboard.

ハード面の古さが気になりました。特に部屋のカーペットがぼろぼろでした。

Personnelle peu accueillant Pas à l’écoute la chambre rideaux sal j’ai même vu un cafard j’ai du changer de chambre robinet qui est casser fuite je ne recommande pas cette hôtel. Emplacement nickel

We last stayed there when it was newly opened. Now the two rooms we were put in look scruffy and in places, very dirty

Very nice staff managing very clean rooms. Very helpful staff at reception, in particular Ala'i the Egyptian receptionist: kind, understanding, professional, elegant, courteous, hard-working.

Room hadn’t refrigerator

Helpful staff, accommodated a late check in which was appreciated. I had informed hotel ahead of this. Stayed in the ambassador suite. Looks amazing in pictures. In reality - it’s tired, old and dirty. Carpet terribly stained, shower leaked so bad that it flooded the bathroom. Bed was uncomfortable. Pool area on roof, small and would get busy if one family used it! And despite being pictured, no fruit in fruit bowl - just an empty bowl on arrival. In its day the room would have been superb, but that day has long gone. Breakfast was middle range, and would be tiresome if staying for more than 1 night.

Big rooms very slow check in

The rooms are big and clean. The service is poor. I waited for a long time to get an iron and ironboard.

宿泊して後悔した。建物全体が老化しており、設備が全体的に良くない。部屋は寒い。 1.部屋に入ったら、シャワールームとお風呂があるんですが、シャワールームから暖かい水が出なかった。すごく滑りやすくなっており、危ない。お風呂はしたが少し破れている。 2.シャワールームは冷たく入りづらい。 床は滑りやすい。 3. お湯ポットは電気がつくけれど、お湯がわかない。コンセントも使えたり使えなかったりした。 4. 隣の部屋の声が聞こえる。1階のロビーにクラブがあり、出入りがあるたんびに、大きな騒音がホテル及び部屋に聞こえる。 5. レストランは行ってないのでどうなっているかわからない。 6. レセプションの対応は普通という感じかな。 7. よかった点: 部屋はすごく広い。仕事が出来るように、デスクや椅子が備えられている。

ハード面の古さが気になりました。特に部屋のカーペットがぼろぼろでした。

Paid for early check in and late check out - well worth the money Huge room

I enjoyed my stay very much. Checkin was quick, room was clean and comfortable. Quiet hotel as well even with a club and bar downstairs. Very relaxing stay.

Equipe toda é muito simpática e prestativa. O hotel fica ha poucas quadras do Mall Of Emirates e pode ir a pé, e lá pegar metrô. O quarto é bastante espaçoso. Recomendo para casais e famílias.

Det var mörkt i rummet belysning var väldigt dåligt för en som skulle jobba på kvällen.

i booked a suit, supposedly the best they have but unfortunately it was not , the shower is broke , the sink is not working , towels are not available i have to call every day for towels, breakfast is not to expectations. room service was very poor ..

The staff were generally excellent and the public areas are impeccably maintained but my bathroom was a disgrace.

This was a pleasant hotel. It wasn’t fancy, but it met my needs. The staff were pleasant. The price was reasonable. The bed was a little over firm. The daily breakfast buffet was decent. There was fresh fruit, and an omelette station.

Big rooms very slow check in

The rooms are big and clean. The service is poor. I waited for a long time to get an iron and ironboard.

Very nice and quick checkin , staff really welcoming , hotel very well maintained

Housekeeping staff is excellent and approachable very good men i can recommend them to give a salary increase coz they are the nicest men and very polite and kind

I enjoyed my stay very much. Checkin was quick, room was clean and comfortable. Quiet hotel as well even with a club and bar downstairs. Very relaxing stay.

I had one of the worst experience with the staff of this hotel. I would highly cation considering staying in hotel. Upon my family arrival, the hotel staff had me wait over 2 hours with keep saying that the room will be ready in next half an hour but with every half hour, they keep extending. Finally upon checking in, they took my passport information and said it was enough and my family information is not necessary. During my stay, one night at 12am, I received a call from reception very rudely asking with whom I am sharing my room. I told them with my wife. The person tone was extremely rude and demanded that I bring her passport to the reception right away. I told her that I will bring in the morning and hang up. The manager called yelling why don't I bring the passport right away. I told him too, it is midnight and I am very tired. I will bring next morning. He showed up with 4 security guys on the door demanding the information. They do not seems to have any regards for their guest. It seems they have camera in the room and watching their guests otherwise how would they know who in the room with me. They even have a hole in the safe so they can see what guests are placing in the safe. The breakfast items were stale too. Once again, I would caution everyone to choose this hotel. They are watching you in the privacy of your rooms.

Very nice staff managing very clean rooms. Very helpful staff at reception, in particular Ala'i the Egyptian receptionist: kind, understanding, professional, elegant, courteous, hard-working.

Great hotel, great price, great location. Only issue was towels not being left following room cleaning. This was resolved by phoning reception to request same. Overall would recommend this hotel.

The hotel was convenient to the Emirates Mall and Metro, good restaurants. Only complaint is they allow smoking in the bar

Good value and the hotel was clean. Food nearby walking distance was good. Close to mall. They did charge extra beyond what is listed on Expedia for Tax.

first time visit dubai, this hotel location is close to mtr but a bit old hotel. Appreciate upgrade my room

It is very good but would be better with frequent shuttle Srvc to mall and beach

Equipe toda é muito simpática e prestativa. O hotel fica ha poucas quadras do Mall Of Emirates e pode ir a pé, e lá pegar metrô. O quarto é bastante espaçoso. Recomendo para casais e famílias.

Personnelle peu accueillant Pas à l’écoute la chambre rideaux sal j’ai même vu un cafard j’ai du changer de chambre robinet qui est casser fuite je ne recommande pas cette hôtel. Emplacement nickel

It's a good reasonable property and is walkable distance from Mall of Emirates and the metro!

i booked a suit, supposedly the best they have but unfortunately it was not , the shower is broke , the sink is not working , towels are not available i have to call every day for towels, breakfast is not to expectations. room service was very poor ..

Helpful staff, accommodated a late check in which was appreciated. I had informed hotel ahead of this. Stayed in the ambassador suite. Looks amazing in pictures. In reality - it’s tired, old and dirty. Carpet terribly stained, shower leaked so bad that it flooded the bathroom. Bed was uncomfortable. Pool area on roof, small and would get busy if one family used it! And despite being pictured, no fruit in fruit bowl - just an empty bowl on arrival. In its day the room would have been superb, but that day has long gone. Breakfast was middle range, and would be tiresome if staying for more than 1 night.

The hotel was convenient to the Emirates Mall and Metro, good restaurants. Only complaint is they allow smoking in the bar

This was a pleasant hotel. It wasn’t fancy, but it met my needs. The staff were pleasant. The price was reasonable. The bed was a little over firm. The daily breakfast buffet was decent. There was fresh fruit, and an omelette station.

Breakfast was not good

I had one of the worst experience with the staff of this hotel. I would highly cation considering staying in hotel. Upon my family arrival, the hotel staff had me wait over 2 hours with keep saying that the room will be ready in next half an hour but with every half hour, they keep extending. Finally upon checking in, they took my passport information and said it was enough and my family information is not necessary. During my stay, one night at 12am, I received a call from reception very rudely asking with whom I am sharing my room. I told them with my wife. The person tone was extremely rude and demanded that I bring her passport to the reception right away. I told her that I will bring in the morning and hang up. The manager called yelling why don't I bring the passport right away. I told him too, it is midnight and I am very tired. I will bring next morning. He showed up with 4 security guys on the door demanding the information. They do not seems to have any regards for their guest. It seems they have camera in the room and watching their guests otherwise how would they know who in the room with me. They even have a hole in the safe so they can see what guests are placing in the safe. The breakfast items were stale too. Once again, I would caution everyone to choose this hotel. They are watching you in the privacy of your rooms.