Welcomhotel by ITC Hotels, Cathedral Road, Chennai

Breakfast was okay

Room was spotless. Staff as fantastic

hallways and room had cigarette smoke smell

Excellent in all respects!

Nice hospitality, spacious rooms, and great food. However, the overall maintenance could be better. The bathroom door in my room was misaligned and the lock was broken. I was stuck inside the bathroom for about 20 minutes before the staff arrived. They informed me that it couldn’t be repaired until the next day. They then showed me another room, but when I asked the staff to check the bathroom door there as well, they confirmed that the lock in that room was also broken. This gave the impression that facility maintenance needs improvement. While checking out, they asked if anything was less than perfect, and I mentioned this issue. They offered a 20% discount on the dinner bill, but there was no adjustment to the stay charges. I did not request any compensation. Expected somewhat better treatment from ITC.