Capri Hotel Suites

BIG MISTAKE. Never again. I made a prepaid reservation for one week and requested a non-smoking room. Once we entered the hotel, my wife and I realized how big of a trouble we were in. The whole place smells like an extreme smoking contest arena. The apartment we were given was so smelly and unbearable. I immediately requested another apartment, which we were given. We thought we could pass the night and bear the inconvenience but the smoking aroma started flowing through the A/C vents and we had no choice but to pass the few remaining hours of that night with headache and very light sleep. We requested an early checkout next morning and refund for the remaining nights, as their cancellation policy states a charge for one night as a penalty. The management informed me that it is out of their hands since I prepaid Hotels.com. I communicated with Hotels.com support and they assured me that I will get a refund if the management sends an email stating their acceptance of my early checkout. Both parties pointed the finger to each other. The customer support tried few times to resolve this issue with the premises manager but without success. At this point, I couldn't care about money anymore since our continued stay there was out of the question. Hotel.com was exceptionally considerate as they offered me a small consolation voucher. It was so clear that the premises management was not willing to help in any way and they wouldn't pass this opportunity to grab this "easy money".

Staff were very accommodating, particularly after one of our tours got cancelled. Rooms are an excellent size and very comfortable and clean. Would not hesitate to stay here again.

Outstanding Stay – Exceptional Staff Made All the Difference My recent stay at Capri Hotel Suites, Amman was absolutely fantastic from start to finish. The room was clean, spacious, and comfortably appointed, with a great view and all the amenities I needed for a relaxing trip. What truly elevated the experience was the incredible staff. The receptionist, Omer, was outstanding — he was friendly, professional, and went above and beyond to help with every request, from arranging late check-out to recommending local spots. His warm attitude and efficiency made check-in and any questions during my stay completely stress-free. The security guard on duty was equally impressive — always polite, vigilant, and ready with a smile or directions when needed. It’s clear the team takes guest safety and comfort seriously, and it made me feel very secure throughout my visit. Overall, excellent service, great facilities, and a welcoming atmosphere. I’d highly recommend this hotel and will definitely return next time I’m in the area. Thank you to Omer and the whole team! ⭐⭐⭐⭐⭐

Very good service and very clean

Room was spacious, staff were very pleasant and warm. Great breakfast- there were Mediterranean options and also toast, jam, omelette made to order. Location was close to restaurants and cafes. We had a great stay at Hotel Capri.