We booked our reservation through Hotels.com, which we have done numerous times before without event. They did not have our reservation when we arrived, but we were able to rebook. Front desk implied it was hotels.com’s fault. Called hotels.com and there was a mildly helpful woman who was clearly outsourced from India who tried to resolve but front desk wouldn’t answer their call. After we noticed a charge on our credit card from the original reservation, the front desk “found” our original reservation. Unsure who was at fault here, as fingers were pointed in both directions. We did get an extra cookie for our hassle. Room was perfect.
We booked our reservation through Hotels.com, which we have done numerous times before without event. They did not have our reservation when we arrived, but we were able to rebook. Front desk implied it was hotels.com’s fault. Called hotels.com and there was a mildly helpful woman who was clearly outsourced from India who tried to resolve but front desk wouldn’t answer their call. After we noticed a charge on our credit card from the original reservation, the front desk “found” our original reservation. Unsure who was at fault here, as fingers were pointed in both directions. We did get an extra cookie for our hassle. Room was perfect.