Best Western Premier Sapphire Halong

Beautiful hotel, with outstanding service. The indoor pool was nice and the steam room was great. Breakfast buffet was extra, but definitely worth it. The room had a nice view over the bay, very spacious and clean. We would definitely stay here again and recommend it to other travelers, we met in Hue. The staff at the reception was extremely helpful, especially Táu.

The hotel was clean and staffs were friendly. When we were there, it was very quiet and nice. We stayed in the bay view room. The sunset was beautiful and the night view was fun. However, we expected the spa in the hotel as we saw the hotel has a spa on hotels.com hotel page and realised on their site it says “coming soon”. It was a bit disappointing. Apart from that, we were happy throughout. Thanks for hosting us.

Great view of the harbour and boat fireworks at night but it can get a bit noisy when the boats come and go (loud music and karaoke), but it makes it exciting. A good location for local shops, bars and restaurants and only short taxi to the tourist area. It's also just 2km from the start off the Ha Long Bay marathon. Good selection of food for breakfast, all nationalities are catered for. The tables should be cleaned a bit quicker and the same applies when items are used up. Staff should top the items up quicker, rather than wait until asked. Bit of a nuisance was the attitude of the indoors pool man who was too lazy to get us clean towels and bring them to the outside pool that we was using (he would rather be on his mobile phone). It would be better if the hotel had clean towels stowed near the outside pool entrance area to save guests going and looking for them.

Amazing hotel and staff, couldn’t do enough to help us & arranged our cruise around Halong Bay. However, hotel wasn’t in a great location for dining in the evening & we couldn’t find any veggie food in the area- not the hotel’s fault of course! (We ate in the hotel and it was lovely!)

The overall experience of this hotel is very good. Only the table arrangement in the hotel restaurant need some improvement to make sure a guest not losing his table after getting food in buffet