Vivanta Goa, Miramar

The staff at the reception (Supriya, Dipti and Aman) were extremely hostile and did absolutely nothing for our early check-in request. Infact they did not give us the room at 2 pm also which was the promised time. This added to our troubles. The checkin was a nightmare especially because of rude unprofessional and hostile behaviour of Supriya Baghi. She should be fired immediately if you really want to save the Taj brand faith. The lazy staff even went to extent of asking us to leave and check in another hotel. This is Unacceptable. I will never ever stay at a Taj property again.

This is a great hotel, very well situated opposite Miramar beach and right between Miramar and Donna Paula. The staff were helpful and courteous, the room and facilities were immaculate. The roof top pool is a lovely area to relax with great views and a gentle breeze off the sea. There is also a small but beautifully equipped gym. An overall fantastic stay and highly recommended.

It's an older hotel that needs a lof of TLC. The checkin staff who actually helped us was good. However, the lady next to her was very pushy and just wanted to sell. She was giving a discount for the afternoon travel/car. Lady, we just flew in - give us a break. And then she was the one who assigned us a room in a corner facing garbage dumps. Asked for a another room and was promised half an hour. Then the drama and it was after 2 hours later that we finally got that room. The food was all right but the restaurant staff needs to be more attentive. A dude just simply picked up some food with his fingers and started eating there as he was talking to staff. Then he picks another item from a different tray while the staff is looking at this as its happening. Mentioned it to management for whatever its worth. Luckily, that day we had ordered the food and not ate the buffet. Not only is it bad habbit BUT the cross contamination! That is just just hazardous as others are going to consume that same food. Not worth the money this place charges.

The hotel itself is ok, breakfast is good. It’s not really a beach hotel. You have to step in open sewage to reach the “beach”, which is also dirty and has no amenities. Location not convenient.

We had plan for 3 nights and 4 days - stayed at 310 and then extended - very good customer service - today is our last day and we had a wonderful experience here. Very good food , very good staff. Thanks Vivanta.