Name: Best Western Pontypool Metro Hotel
Address: Lower Mill Field Pontypool, Cardiff (med omnejd), Torfaen, GB
Price range: 64 US$–115 US$ per night
Rating: 8.5

Vad gäster tycker

Best Western Pontypool Metro Hotel får beröm som ett bekvämt och prisvärt stopp nära större vägar och matställen, med generellt sett lugna vistelser och säker parkering på plats som många resenärer tycker är enkel för korta besök och vidare resor.

Personalen beskrivs ofta som vänlig, hjälpsam och effektiv. Rummen är rena och funktionella, men återkommande nackdelar inkluderar ingen luftkonditionering (fläktar tillhandahålls), trafikbuller i rummen mot vägen, ibland obekväma madrasser eller bäddsoffor och sporadiskt lågt vattentryck i duschen. Åsikterna om frukosten är blandade och det finns ingen fullständig restaurang för kvällen, även om flera matställen finns i närheten. Sammantaget kan du förvänta dig ett enkelt och pålitligt boende för korta vistelser.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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Faciliteter

Säker parkering på plats finns i överflöd och är enkel att använda, och det finns en liten bar i receptionen. Det finns ingen hiss och laddning för elbilar är tillgänglig men rapporteras vara långsam med en hög fast avgift.

Relaterade gästrecensioner

10

Barry

7 apr. 2025

·

Stannade 1 natt

Nice clean and quiet hotel, helpful staff Only criticism would be £30 for the EV charging is excessive as the charging speed is exceptionally slow

10

Anne-Marie

22 sep. 2025

·

Stannade 2 nätter

We had a lovely stay at this hotel. It was conveniently situated for our needs. There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room

10

Jack

14 okt. 2025

·

Stannade 3 nätter

The parking was very accessible and there were always plenty of spaces available.

10

Sarah

29 juni 2025

·

Stannade 1 natt

I was really impressed by this hotel, it was only really a bed for a night so I had low expectations but I was absolutely happy with how clean and comfy the room was. I wasn’t expecting a bar either or the secure free parking so this was all a nice surprise. Will definitely be using this hotel again.

8

Leanne

13 feb. 2025

·

Stannade 2 nätter

Great budget hotel, chose because it stated EV charging - which was £30 connection fee and a slow destination charger so same cost weather it put 200 miles in or 30. Breakfast was a very small buffet but ok, rooms were clean and comfortable.

8

Gregory

23 juni 2024

·

Stannade 2 nätter

If you’re in a motorcycle be aware that you can’t get in if the barrier is down as it doesn’t recognise motorcycles. Check in was quick and good. The hotel is in the services with a McDonald’s, KFC and Starbucks very close by, there is also a petrol station.

8

James

21 feb. 2025

·

Stannade 2 nätter

The hotel was clean & tidy, with helpful staff. There is a car park security barrier and cameras which is reassuring when you have a work vehicle parked there.

10

Ricky

3 maj 2024

·

Stannade 1 natt

Reasonably priced, polite staff. Bar in reception.

2

Patrick

23 nov. 2025

·

Stannade 1 natt

No towels, pillows missing enable to call reception because the phone did not work so as a disable person i have to walk back to reception 3 time to sort problems. 3 disable parking spaces all full for cars with no blue badages. Told reception and they said they would have them moved, on my return after 3 hours the same 3 cars park in them. As a disabled war veteran with 30 years servers in the Royal Navy. This is the worst experience iv have. I through the best western hotel in Weymouth was bad which i stayed in a few months ago, but this place was disgusting. I will no be staying in a best western again and i will be spreading the word across the military net work.. extremely disappointed 😞

10

Liam

30 okt. 2025

·

Stannade 1 natt

Fab staff, great shower, comfortable bed, lots of parking

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Renlighet

Rummen och gemensamma utrymmen är generellt sett mycket rena. Ett fåtal gäster noterar problem som klibbiga mattor, smutsiga duschdraperier, kvarvarande rökdoft och enstaka smuts från underhåll.

Relaterade gästrecensioner

8

Hannah

28 maj 2024

·

Stannade 2 nätter

Lovely staff, couldnt do more. Arrived and shower had leaked all over the floor with wet towels just in the shower tray and some dirt on the bed / carpet.

8

Simon

27 okt. 2025

·

Stannade 2 nätter

Quiet room. Didnt have breakfast as many other places available. Bed comfortable. Carpet in room sticky by door on the inside. Staff excellent.

10

Stephen

30 sep. 2025

·

Stannade 1 natt

Great staff, clean and comfortable

10

Allie

28 okt. 2024

·

Stannade 1 natt

Really clean and nice room

10

Karen

27 aug. 2024

·

Stannade 1 natt

Very clean.. comfy bed. Friendly helpful staff. Overall a great place to stay

8

Tasha

17 feb. 2025

·

Stannade 1 natt

Friendly staff. Quiet for a hotel, bar the door into the lobby which seemed to slam with some people coming in. Any issue resolved quickly. Couldn’t get hot water to the basin, but in the end figured you turn the mixer tap to the left and on fully for a few minutes or had to use a glass from the bath tap. Bath tap seemed to have oil in as bath was getting a ring of black when filling it. But overall good budget hotel, basic amenities, but close to eateries including KFC, McDonalds and Harvester. Breakfast was alright and convenient. Just off the main roads so good to get to Newport and Cardiff etc.

10

Jeremy

1 okt. 2025

·

Stannade 1 natt

Good for quick overnight stop driving to customer, clean and quiet despite being next to the road

10

Sue

9 sep. 2025

·

Stannade 2 nätter

The staff were very helpful and the room was very clean. The shower was great one more grab bar would be really helpful

8

Bronwen

19 aug. 2024

·

Stannade 1 natt

The reception staff very friendly and helpful... Room was comfortable. But the bathroom needed a good clean.. Especially the shower curtain was dirty and disgusting....

8

Nathan

28 feb. 2024

·

Stannade 1 natt

Everything about the place was fine other than the room smelling of stale smoke.

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Rum

Rummen är enkla och funktionella med bra Wi-Fi och många tycker att sängarna är bekväma. Vanliga nackdelar är ingen luftkonditionering (fläktar tillhandahålls), trafikbuller, ibland lågt vattentryck i duschen och obekväma madrasser eller bäddsoffor.

Relaterade gästrecensioner

8

Laura

22 apr. 2025

·

Stannade 3 nätter

The staff were very helpful and friendly but were missing from front desk quite often and for extended periods so we had to wait to get issues resolved. It is in a convenient location, near several places to eat but it's not easy to walk into Pontypool as the main route is a dual carriageway. We had a room for three and my daughter said the pull out sofabed was very uncomfortable, it did appear to be collapsing. I'd stay again as a couple though.

6

Bronwen

30 juni 2025

·

Stannade 1 natt

The check in staff were excellent... Very efficient.... The bed was terrible.. Very uncomfortable and the mattress should be replaced immediately... Looked like an elephant had been sleeping on the bed.. Worse bed iv ever slept on.....

6

stephen

26 aug. 2025

·

Stannade 1 natt

Overall the property was fine, though I found the bed badly affected my back

6

Sheoragh J

17 juli 2025

·

Stannade 4 nätter

Room was far too warm we did have a fan needs air con

8

Sarah

29 juli 2025

·

Stannade 1 natt

No air conditioning even it said the hotel is air conditioned.

4

Thomas

24 jan. 2025

·

Stannade 1 natt

Arrived very late but check in good. Booked for 3 adults yet the sofa bed wasn’t ready which would have been nice not to have to sort out with arriving so late. Having said that the sofa bed was awful. The mattress was non existence and I felt every movement. Awful sleep

8

Simon

28 apr. 2025

·

Stannade 2 nätter

Nice and clean service very good but location is near busy roundabout so was noisy

2

Helen

24 nov. 2025

·

Stannade 1 natt

I could hear cars passing all night very loudly.

6

Darren

2 juni 2024

·

Stannade 2 nätter

No air conditioning in the room and the window only opens an inch. So could not get any airflow into the room. There was a free-standing fan but that wasn’t a huge help. Consequently I did not sleep well at all on the two nights I was there.

10

Anne

26 maj 2025

·

Stannade 2 nätter

All of the staff were very friendly and helpful. The room was a bit on the small side, in my view, but it was clean and tidy Water pressure in the shower wasn't as strong as I would have like but that might just be a personal preference rather than anything else

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Service

Servicen lovordas allmänt som vänlig, hjälpsam och effektiv vid incheckning och under hela vistelsen. En minoritet nämner frånvarande receptionstjänst eller ohjälpsamma interaktioner.

Relaterade gästrecensioner

8

Laura

22 apr. 2025

·

Stannade 3 nätter

The staff were very helpful and friendly but were missing from front desk quite often and for extended periods so we had to wait to get issues resolved. It is in a convenient location, near several places to eat but it's not easy to walk into Pontypool as the main route is a dual carriageway. We had a room for three and my daughter said the pull out sofabed was very uncomfortable, it did appear to be collapsing. I'd stay again as a couple though.

10

Iona

31 juli 2025

·

Stannade 3 nätter

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.

8

Mark

14 jan. 2025

·

Stannade 1 natt

The hotel was everything that I needed it to be, but the receptionist was very unhelpful and lazy.

10

Mike

21 juli 2025

·

Stannade 1 natt

Great value for money. Excellent staff

10

Katie

5 juni 2025

·

Stannade 3 nätter

The staff were very friendly, helpful, chatty and smiley. Accommodating to my request to help store my medicine in the fridge.Everything was clean and neat. I felt very comfortable and would highly recommend this place to another. Thank you for your hospitality!

10

CHRIStopher

22 juni 2025

·

Stannade 1 natt

Superb reception staff.

10

Jerry

23 okt. 2024

·

Stannade 1 natt

We were in tight spot with one of us being in the hospital and needed to extend day by day and they allowed it as well as allowing us to remain in the same room. Thank you

10

Eileen

16 juli 2023

·

Stannade 1 natt

Callum, the receptionist, was helpful, courteous and highly efficient. Will definitely revisit this hotel.

10

Tony

13 okt. 2025

·

Stannade 1 natt

The lady who was on reception was excellent! Great service, very friendly and very helpful. Best receptionist I have ever met.

10

Pia

12 nov. 2024

·

Stannade 2 nätter

Lovely stay .The young girl who checked us in was lovely and very helpful. The middle aged lady the day after not so. The room was lovely ,warm and cosy. Everything very clean ,bathroom,beds,towels Good internet and free parking. Nice lobby to sit in.Great big coffees for a cheap price. Will definitely stay again.Family of 3 Mum DadSon 24 yrs old.

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Läge

Bekvämt läge nära vägnätet och nära flera matställen. Många tycker att det är lugnt trots läget. Vissa rapporterar trafikbuller, knepiga gångvägar eller skyltar och skräp i området runt serviceinrättningarna.

Relaterade gästrecensioner

10

Peter

30 sep. 2025

·

Stannade 1 natt

Handy for road network.

8

Laura

22 apr. 2025

·

Stannade 3 nätter

The staff were very helpful and friendly but were missing from front desk quite often and for extended periods so we had to wait to get issues resolved. It is in a convenient location, near several places to eat but it's not easy to walk into Pontypool as the main route is a dual carriageway. We had a room for three and my daughter said the pull out sofabed was very uncomfortable, it did appear to be collapsing. I'd stay again as a couple though.

8

Nigel

10 maj 2025

·

Stannade 1 natt

Property is hidden behind the services We didn't eat there but there is a Harvester opposite also McDonald's and KFC next door, very friendly staff

10

Arthur

14 juli 2025

·

Stannade 1 natt

A lot of litter and rubbish by KFC next to the hotel

10

Cavan

8 sep. 2025

·

Stannade 1 natt

Good location

8

Simon

28 apr. 2025

·

Stannade 2 nätter

Nice and clean service very good but location is near busy roundabout so was noisy

10

Jeremy

1 okt. 2025

·

Stannade 1 natt

Good for quick overnight stop driving to customer, clean and quiet despite being next to the road

10

Nicky

27 jan. 2025

·

Stannade 3 nätter

Conveniently close to M4 but without too much noise

10

Bruce

27 maj 2025

·

Stannade 3 nätter

Great quiet spot for the rugby weekend, train station close by although the lack of a footpath makes it a longer walk. Staff were nice and the place is clean and tidy, couldn’t ask for more.

10

Gilly

12 aug. 2025

·

Stannade 2 nätter

Good location for our needs.

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Måltider

Åsikterna om frukosten är blandade och varierar från mycket bra till dålig, med risk för att rätter tar slut. Det finns ingen fullständig restaurang på plats för kvällen, men snabbmat och en Harvester finns i närheten.

Relaterade gästrecensioner

10

John

29 sep. 2024

·

Stannade 2 nätter

Great two night stay at the Pontypool Metro. A modern, clean, and stylish hotel with excellent service and a great self service breakfast.

8

Andrew

17 jan. 2025

·

Stannade 3 nätter

Very convenient local MacDonalds, Subway, Kentucky, and a very good restaurant across the roundabout. Handy as the hotel food is limited in the evening. breakfast is very good and free.

8

Nik

25 nov. 2024

·

Stannade 1 natt

Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.

2

Nigel

4 juni 2023

·

Stannade 2 nätter

i booked this hotel as it said there was a restaraunt within, so we did not have to go outside of the hotel after a long day, when we arrived we had a veru unhelpful staff member when i showed him the page re restaraunt he replied that was before covid, this ruined the experianec

8

Donald

6 juni 2025

·

Stannade 2 nätter

No evening meals served but fast food options on the complex

8

DEREK

29 apr. 2025

·

Stannade 3 nätter

Three night stay for business. Don’t usually stop in Best Western but was pleasantly surprised by this hotel . Good room Good breakfast Good WiFi Free parking . Would use again .

8

Andrew

6 okt. 2024

·

Stannade 1 natt

The room (206) was small. But more than adequate for an overnight stay. The bed was comfortable and blackout curtains were much needed and blocked out any light ensuring a good sleep. The only let down was the breakfast. Needless to say I will not buy it again. No bread!! They run out. Sorry there is a garage shop nearby go get a loaf. Bacon was anemic and sparse. Scrambled eggs like egg soup. Coffee was coloured water.. OMG i am not kidding. Awful. When greeted for breakfast we were asked "any allergies" i said no, but in hindsight i should have said "only to watered down beans, tinned tomatoes without any juice, a lack of bread, and bacon fresh out of the packet...".

4

Thomas

23 juli 2024

·

Stannade 1 natt

Good for evening was poor choice on menu ie pizza or microwave meals

8

Theresa

21 juli 2025

·

Stannade 1 natt

All good except breakfast. Some foods run out and when requested was told there wasn't any more. It was a bit early for food to be running out.

10

Iulia

19 mars 2023

·

Stannade 2 nätter

This was a great find. Good breakfast, excellent parking, quiet and clean. Room was decked with all that was needed for two people, tea & coffee and hairdryer! Been to a place i won't name in Birmingham where you had to pay £20 to be given a hair dryer for your room. Spacious bathroom and good water pressure

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Månad	Genomsnittligt pris
januari	58 US$
februari	66 US$
mars	71 US$
april	75 US$
maj	83 US$
juni	91 US$
juli	89 US$
augusti	84 US$
september	81 US$
oktober	77 US$
november	77 US$
december	66 US$

sö	må	ti	on	to	fr	lö
1 $65	2 $84	3 $103	4 $94	5 $70	6 $91	7 $115
8 $65	9 $77	10 $104	11 $93	12 $70	13 $91	14 $111
15 $65	16 $83	17 $103	18 $82	19 $70	20 $90	21 $107
22 $64	23 $83	24 $108	25 $81	26 $70	27 $70	28 $107
29 $65	30 $79

Best Western Pontypool Metro Hotel

Priser för Best Western Pontypool Metro Hotel

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

Standardrum - 2 enkelsängar - tillgänglighetsanpassat - icke-rökare

Standardrum - 1 dubbelsäng - icke-rökare

Familjerum - 1 dubbelsäng - icke-rökare

Gästrecensioner för Best Western Pontypool Metro Hotel

Vem bor här?

Vad gäster tycker

Boendets policy

Instruktioner för incheckning

Deposition

Bra att veta

Tillval

Priser för kommande datum

Företagsuppgifter

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $104	22 $69	23 $69	24 $91
25 $66	26 $89	27 $100	28 $99	29 $76	30 $69	31 $86