The Glastonbury Hotel

Where do we begin. Well this was probably one of the worse experiences of a hotel stay we have had. We had a two night stay booked as working in nearby Hastings. We left on the second night at midnight following an attack and disturbance outside the hotel then within the hotel which left us fearing for our safety. The owners were unable to secure the hotel and the front door was forced open and then a number of people were rampaging through the corridors shouting abuse and threatening to burn the hotel down. The police arrived on the scene and once our exit was secured we left immediately. We have been refunded by the owners for the night and do feel that security needs addressing as a matter of urgency. There are obviously a lot of issues within that community. It is only a matter of time before this happens again and someone is seriously hurt It was half term and there were a lot of families staying in the area, although we saw no other guests in this very large hotel. Our room had access to a balcony where the window was not secure and the wooden door to the room was very old and not in good condition. The room was clean but the hotel advertises a bar, restaurant and guest lounge none of which were available to us. We would not recommend this hotel to anyone and will be avoiding the area at all costs. The hotel owners have a responsibility to ensure the safety of guests and accommodation that offers comfort and allows then to get sleep none of which we had.

Standard really. I was allowed to check in a few minutes early, which was great. However the only real downside was having to hand in my keys every time I left the building. Thought this was a bit unnecessary and was told when I came back in the night, if the door was locked, to knock, there was no bell?! Anyway I wasn’t back that late, so it didn’t affect me but it would have been a worry if I had have been. Staff were helpful but a little restrained and one or two didn’t return courtesies, which I put down to maybe cultural differences.

Great location. Entire building extremely rundown. Wall-to-wall carpet from anceitn times, etc, but you get what you pay for (it was the cheapest option in Eastbourne these dates...). Bathroom was, however, completely refurbished and a hot shower with good water pressure! A Terrace/balcony, being shared with some 10 other room, in desperate need of maintenance. Helpful staff.

What a horrible stay, lucky only for one night. The room is big, but the mattress is old, dirty and no support, sat on the bed you just sank to the base. Duvet cover is ok but the Duvet itself is lumpy and filthy and the pillows are the same. Once I saw them I decided not to use . Shower is like tears, it takes ages to wash off soap , by the way no shampoo and shower gel only a small soap.

Amazing views,. You cannot top the views from the hotel it’s unreal. super helpful and friendly staff incredible. Really had a great stay