Tintswalo Atlantic

Trevligt rum och trevli

Gorgeous hotel, amazing view, lovely staff, immaculate grounds. One of the more special hotels we've stayed at.

We were disappointed with our stay. The road to the hotel was closed due to a cycling event, and although we had been in contact with the hotel a few days earlier, we were never informed. When we tried to reach them, no one answered by phone, email, website, or chat. After several hours they finally called back and told us the road would open at 16:30, which was incorrect — it didn’t open until 18:00. The reception staff were unable to make any decisions and had no authority to offer any form of compensation. They told us to contact management after our stay. We tried to file a complaint, but the only offer was a discount on a future visit, which is not useful since we don’t live nearby. After that, they stopped responding. Their justification for not offering compensation was simply that we “got a place to sleep,” even though we spent the entire day trying to figure out how to reach the hotel without any help from them. We could have found a place to sleep for far less than 1000 USD per night. The location is beautiful but very remote, and there is some noticeable wear and tear. Photos speak for themselves.

100% incredibl

Truly one of the most special places in the world, no place like it. Incredible setting, delicious food and top attention to detail. Patrick and Lamla (spelling?) were terrific and looked after us like family, even driving out to buy me some zamaleks when the hotel didnt stock it. Rooms are spotless and attention to detail terrif. Chef's Warehouse restaurant is a must. This was our second visit in a year and cannot wait to come back again. Very highly recommend it.