Ambassador Hotel

A great basic hotel, located centrally for all the Brighton sights & sounds. I had a great one night stay there.

Very disappointing customer service when we needed some compassion We booked a stay at the Ambassador Hotel through Hotels.com for 26 September at a cost of £121. The booking was non-refundable, which we completely understand and accept as a standard booking condition. Unfortunately, since making the booking, my partner’s grandmother has passed away and her funeral has been arranged in London for 25 September. This means that we are no longer able to make the trip and would have hoped for some understanding given the circumstances. Hotels.com contacted the hotel on our behalf, but the request for a refund was refused purely on the basis that the booking was non-refundable. We contacted the hotel ourselves and were offered the option to move the booking, but only to a weekday in September. Unfortunately, this isn’t practical for us, particularly given the reason we can no longer travel. We weren’t expecting the hotel to simply disregard its cancellation policy. We would have been happy to move the £121 booking to a weekend later in the year, or to receive a refund if the room was subsequently resold. What has been most disappointing is the lack of flexibility and compassion during what is already a difficult time for our family. We appreciate that policies exist for a reason, but we feel there could have been a more reasonable solution. Unfortunately, based on how this situation has been handled, we wouldn’t feel comfortable booking here again.

Was a bit worried upon reading the previous reviews, didnt need to be. Its a basic hotel, but its clean, the staff are friendly and helpful. The water in the shower was hot within ten seconds. Location is also fantastic 2 mins walk either way to the beach or a bustling street of restaurants and shops Recommend and would stay again for sure.

Another good stay. Very helpful staff. Good location.

Great location very convenient