Hotel Mont Joli

No electricity, no wifi, no hot water. It took the general manager over 24 hours to give us a wifi code that gave out every 5 minutes and basically didn’t work. When we tried to speak to her about leaving and tell her about our issues, she basically disappeared. We asked for her all day and they kept saying she’s coming. Eventually we left and nothing was resolved.

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.

Good service ! Pool was not clean

The staff were pretty good on service but the property itself is a big no. Very old. No WiFi for over a day, power was in and off. Pool was dirty and 12ft deep mostly so you couldn’t even enjoy the pool. Anyone can get in the hotel so that was a safety concern for me.

The doors were just painted so, I couldn’t see my room number.Otherwise,everything was okay.

Great experience! The place was clean and the staff was good. The internet works very well there.. food and drinks are a bit pricey but everything else was great

I put $200.00 US cash in my drawer, went out for the day; put the DND sign on. Someone still entered my room and stole the money. The houseman knocked on my door every second to borrow the tv remote and iron for other rooms he said as they had limited ones. One day i was put almost the entire morning and even found the houseman phone being charge in the bathroom, my child found it. As a woman who travelled with a child i felt very unsafe, couldn’t wait to check out. When i requested to speak with the manager regarding the missing cash, i was told that an investigation would be done, but never got a definite answer. I had to check out on the same day i just left; did not want to be a victim.

So quiet and so clean but missing hot water and internet connection and WI FI.

I don't like the sailing its old

Nous n'avons pas mis de Colgate pour moi dans la salle de bain , c'est le seul problème que j'ai eu avec vous les gars.

My fiancé and I checked in on July 20,2024 and room 47 the A/C didn’t work and the housekeeper leave only (1) Towel for three people I call the front office and ask to send more towels for us and they never brought them, and the sheets and the bed fell like plastic so I would not go back to Mon Jolie hotel anymore for the we paid they need to be doing better. I would not recommend them to anyone else.

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.

Unfortunately The dates were wrong and I was unable to get a refund for either night I did however book again when I was in the country and I had to cancel bc of the ongoing civil unrest that CLOSED access to Haiti because of airport closing down making access to the hotel impossible . Once again no refund So make sure you do not book with any room that is non refundable That said it’s an historic and elegant Hotel with a view of the water. I would probable come back sometime in the future even though I lost over 400

No electricity, no wifi, no hot water. It took the general manager over 24 hours to give us a wifi code that gave out every 5 minutes and basically didn’t work. When we tried to speak to her about leaving and tell her about our issues, she basically disappeared. We asked for her all day and they kept saying she’s coming. Eventually we left and nothing was resolved.

Great experience! The place was clean and the staff was good. The internet works very well there.. food and drinks are a bit pricey but everything else was great

So quiet and so clean but missing hot water and internet connection and WI FI.

I don't like the sailing its old

The main issue there for me is the AC. It’s turned off every 4 to 6 pm. And i think it would have been best to make the customers aware of that prior to booking. Besides that, everyone was helpful, knowledgeable and they made you feel like HOME. I would totally go back and recommend it to others.

My fiancé and I checked in on July 20,2024 and room 47 the A/C didn’t work and the housekeeper leave only (1) Towel for three people I call the front office and ask to send more towels for us and they never brought them, and the sheets and the bed fell like plastic so I would not go back to Mon Jolie hotel anymore for the we paid they need to be doing better. I would not recommend them to anyone else.

Charming hotel with a close and magnificent overview of the bay

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.

The staff were pretty good on service but the property itself is a big no. Very old. No WiFi for over a day, power was in and off. Pool was dirty and 12ft deep mostly so you couldn’t even enjoy the pool. Anyone can get in the hotel so that was a safety concern for me.

No electricity, no wifi, no hot water. It took the general manager over 24 hours to give us a wifi code that gave out every 5 minutes and basically didn’t work. When we tried to speak to her about leaving and tell her about our issues, she basically disappeared. We asked for her all day and they kept saying she’s coming. Eventually we left and nothing was resolved.

O país Haiti, está sofrendo problemas políticos e sociais que aparecem nos arredores da hospedagem. Contudo, os funcionários se esforçaram em atender e compreender o meu limitado francês.

Great experience! The place was clean and the staff was good. The internet works very well there.. food and drinks are a bit pricey but everything else was great

I put $200.00 US cash in my drawer, went out for the day; put the DND sign on. Someone still entered my room and stole the money. The houseman knocked on my door every second to borrow the tv remote and iron for other rooms he said as they had limited ones. One day i was put almost the entire morning and even found the houseman phone being charge in the bathroom, my child found it. As a woman who travelled with a child i felt very unsafe, couldn’t wait to check out. When i requested to speak with the manager regarding the missing cash, i was told that an investigation would be done, but never got a definite answer. I had to check out on the same day i just left; did not want to be a victim.

I loved the staff

The main issue there for me is the AC. It’s turned off every 4 to 6 pm. And i think it would have been best to make the customers aware of that prior to booking. Besides that, everyone was helpful, knowledgeable and they made you feel like HOME. I would totally go back and recommend it to others.

My fiancé and I checked in on July 20,2024 and room 47 the A/C didn’t work and the housekeeper leave only (1) Towel for three people I call the front office and ask to send more towels for us and they never brought them, and the sheets and the bed fell like plastic so I would not go back to Mon Jolie hotel anymore for the we paid they need to be doing better. I would not recommend them to anyone else.

Great customer service

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.

The staff were pretty good on service but the property itself is a big no. Very old. No WiFi for over a day, power was in and off. Pool was dirty and 12ft deep mostly so you couldn’t even enjoy the pool. Anyone can get in the hotel so that was a safety concern for me.

Unfortunately The dates were wrong and I was unable to get a refund for either night I did however book again when I was in the country and I had to cancel bc of the ongoing civil unrest that CLOSED access to Haiti because of airport closing down making access to the hotel impossible . Once again no refund So make sure you do not book with any room that is non refundable That said it’s an historic and elegant Hotel with a view of the water. I would probable come back sometime in the future even though I lost over 400

O país Haiti, está sofrendo problemas políticos e sociais que aparecem nos arredores da hospedagem. Contudo, os funcionários se esforçaram em atender e compreender o meu limitado francês.

Charming hotel with a close and magnificent overview of the bay

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.

Great experience! The place was clean and the staff was good. The internet works very well there.. food and drinks are a bit pricey but everything else was great

This was our anniversary trip, 1st time experiencing a hotel in Okap. Entrance to Mont Joli is very welcoming and beautiful. Staff is very friendly, attentive, and helpful as much as possible. We would have gave 5 stars unfortunately we had some issues. Issues were resolved in a timely matter. We would like to still see this hotel standing strong in this country. Not allowing the problem of the country to be an excuse to why things are the way they are. Your Guests decide to come stay at your location so please make sure all Managers, that each room is up to date with no issues. Anything that is damage needs to be replace immediately, anything clogged or leaking that will take time to replace shut off that room. Don't wait for a Guest to find the issue for you to turn around to resolved while they are present. We came for a vacation away from wherever we came from. We don't expect to have an issues when we push out our money for a fantastic stay. Please check food and drinks expiration date, temperature and preparation. I became ill but we had enough complaints, didn't want to bother the kitchen. Not saying they won't resolved that issue. We are in 20s decades where technology is the thing to use. Please get your systems working. Everything should be computerized not paper. I go to the bar order some drinks or food. They should be able to pull up my room with a card on file and charge it. Paper is away with. Also when you know your pool is down for reconstruction at the time.