Name: Kempinski Hotel Grand Arena Bansko
Address: Pirin Street 96, Bansko, Bulgaria, Bansko, Blagoevgrad Province, Bulgaria
Rating: 9.27

Guest reviews

9.3

Superb

Based on 1,823 verified reviews

Facilities

9.2

Cleanliness

9.3

Rooms

9.1

Service

9.2

Location

9.1

Dining

9.1

Who stays here?

Business

5%

Couple

34%

Family

38%

Group

19%

Solo

2%

8

Stefan

4 Apr 2026

·

Stayed 3 nights

Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.

10

Martyn

30 Mar 2026

·

Stayed 4 nights

Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.

10

yael

9 Dec 2025

·

Stayed 2 nights

very good hotel best service i will back again

10

Andrea

20 Nov 2025

·

Stayed 1 night

Outstanding in all respects

8

Nicola

6 Oct 2025

·

Stayed 2 nights

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.

Pirin Street 96, Bansko, Bulgaria

Location

When you stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a shopping district, just steps from Bansko Ski Resort and Bansko Gondola Lift. This family-friendly hotel is 0.3 mi (0.4 km) from SkiBansko by Traventuria and 0.3 mi (0.5 km) from Vihren.

Bansko Ski Resort(0.1 Miles)

Bansko Gondola Lift(0.2 Miles)

Vihren(0.3 Miles)

SkiBansko by Traventuria(0.3 Miles)

Museum of Otets Paisii Hilendarski(0.8 Miles)

Paisii Hilendarski Historical Center(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self-parking is available on-site for a fee of EUR 5 per day. Valet parking is also offered at a cost of EUR 10 per day. Reservations are not required for parking.

A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM, featuring a variety of options to start the day.

Pets are allowed at the hotel, with a maximum fee of EUR 20 per pet per night, plus a one-time cleaning fee of EUR 25. Service animals are exempt from fees.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle service is available for a surcharge of EUR 180 per person (one-way). This service operates 24 hours, and arrangements can be made by contacting the hotel.

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different floors.

The hotel is located in a shopping district, just steps from Bansko Ski Resort and Bansko Gondola Lift. It is approximately 0.3 miles from SkiBansko by Traventuria and 0.5 miles from Vihren, making it a convenient base for exploring the area.

The hotel features both indoor and outdoor swimming pools, including a seasonal outdoor heated pool. The pools are open from 9:00 AM to 9:00 PM, and the outdoor pool is available from June to October.

Children are welcome at the hotel, and kids can stay for free up to a certain age, although specific age details are not provided.

The hotel offers cribs and extra beds, but availability may vary. It is recommended to request these in advance, and additional fees may apply for extra beds.

Kempinski Hotel Grand Arena Bansko

Amenities

Property description

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