Hotel St. Helena

It is an old property that needs further refurbishment. We waited five minutes at check in and finally called for service. Office was closed at 8:45am when when departed. We had to leave the key in our room. One bottle of water in the room otherwise no amenities, coffee or tea, refrigerator, bottle opener. I'd expect more for the rate. They did have two wine glasses. Our garden view looked at roofs. If you leaned over you could see umbrellas below. Second floor walk up. The rooms were just old and very small and not consistent with the more historic and lavish downstairs. Felt like we were in a more threadbare former servants hall. No control of airflow in the room. Outlets were hard to use as the plate stuck out preventing secure seating of the plug in the receptacle. Super noisy bathroom fan which was the only functional light in the bathroom. Insufficient for the standards of the community and the rate.

Our stay at Hotel St Helena was terrific! Beautifully decorated, calm setting. Bed super comfortable, quiet. Staff was so welcoming and very helpful. Location is convenient and access to dining, shopping. Parking provided!

Staff

The rooms are very dated. There are few outlets to charge your devices. No live TV service, only the streaming services you log into. My room overlooked a busy street and it was very loud throughout the night. There is a window over the room door that allows light from the hallway. It’s way too bright to sleep.

First, they have an overhead window which cannot be shielded from the light in the hallway meaning that there is always something shining in my face. Second, the grounds need some serious attention, third, general fixtures on the wall, such as the unrepaired window shades, seem to indicate that this establishment needs some serious Capital improvement.