Cancellations can only be made directly through Hostelworld. All reservation changes must be submitted via email. For more information, please don't hesitate to contact us.
Check-in from 2 PM
Check-out by 11 AM
1. PAYMENT POLICY & CANCELLATION
Payment conditions:
- Payment of the remaining balance is made upon arrival at the hostel, in cash or by card.
- During selected high-demand periods, we may require a non-refundable deposit 3 days before arrival. The deposit is 100% for bookings of 1 night, or 50% for bookings of 2 or more nights.
- If the required deposit is not paid on time, the booking may be cancelled without compensation.
Cancellation conditions:
- The booking can be cancelled free of charge no later than 23:59 on the fourth calendar day before arrival. For example, a booking with arrival on Friday can be cancelled free of charge until Monday 23:59.
- For cancellations made 3 days or less before arrival, we charge a cancellation fee of 100% for bookings of 1 night, or 50% for bookings of 2 or more nights.
- In case of a no-show without prior cancellation, we charge 100% of the remaining balance due.
2.GENERAL
1. We require that you present a valid form of photo identification upon check-in, preferably a valid passport or national identity card. Driving licences or student cards are not accepted as valid ID.
2. Check-out: Departing guests must remove all their belongings from their room and check out by 11 AM.
3. Upon check-in, each guest will receive a room key card against a deposit of 5 EUR or 100 CZK. These key cards are activated for the duration of the stay only and must be returned to reception upon check-out.
3. AGE RESTRICTION & ROOM ALLOCATION
1. Age restriction. Customers under the age of 18 are only permitted to stay in private rooms. All guests under the age of 16 must be accompanied by an adult over the age of 18.
2. The age restriction for dormitories is a maximum age of 45. If this condition is not met, the hostel reserves the right to cancel the booking at any time without a refund.
3. GUEST BEHAVIOUR
1. Guests are expected to respect other guests, staff, and the property.
2. We reserve the right to request any guests who break the rules to leave the hostel without any refund. We also reserve the right to charge guests for the cost of rectifying any damage caused by the deliberate actions of the guest to the hostel’s property.
3. Smoking is not permitted anywhere inside the building. Any guest found smoking within the building will be charged a compulsory fee of 100 EUR. Smoking is permitted on the terrace and in the outdoor patio.
4. PERSONAL PROPERTY
1. Guests are asked to use the lockers provided in each room, the safety deposit boxes at reception, or the luggage storage. Padlocks are available to borrow against a deposit of 5 EUR or 100 CZK.
2. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Hostel Elf accepts no liability for the loss, theft, or damage to property, however sustained or caused.
3. Guests may securely store their valuable items in the safety deposit boxes at reception.
Cancellations can only be made directly through Hostelworld. All reservation changes must be submitted via email. For more information, please don't hesitate to contact us.
Check-in from 2 PM
Check-out by 11 AM
1. PAYMENT POLICY & CANCELLATION
Payment conditions:
- Payment of the remaining balance is made upon arrival at the hostel, in cash or by card.
- During selected high-demand periods, we may require a non-refundable deposit 3 days before arrival. The deposit is 100% for bookings of 1 night, or 50% for bookings of 2 or more nights.
- If the required deposit is not paid on time, the booking may be cancelled without compensation.
Cancellation conditions:
- The booking can be cancelled free of charge no later than 23:59 on the fourth calendar day before arrival. For example, a booking with arrival on Friday can be cancelled free of charge until Monday 23:59.
- For cancellations made 3 days or less before arrival, we charge a cancellation fee of 100% for bookings of 1 night, or 50% for bookings of 2 or more nights.
- In case of a no-show without prior cancellation, we charge 100% of the remaining balance due.
2.GENERAL
1. We require that you present a valid form of photo identification upon check-in, preferably a valid passport or national identity card. Driving licences or student cards are not accepted as valid ID.
2. Check-out: Departing guests must remove all their belongings from their room and check out by 11 AM.
3. Upon check-in, each guest will receive a room key card against a deposit of 5 EUR or 100 CZK. These key cards are activated for the duration of the stay only and must be returned to reception upon check-out.
3. AGE RESTRICTION & ROOM ALLOCATION
1. Age restriction. Customers under the age of 18 are only permitted to stay in private rooms. All guests under the age of 16 must be accompanied by an adult over the age of 18.
2. The age restriction for dormitories is a maximum age of 45. If this condition is not met, the hostel reserves the right to cancel the booking at any time without a refund.
3. GUEST BEHAVIOUR
1. Guests are expected to respect other guests, staff, and the property.
2. We reserve the right to request any guests who break the rules to leave the hostel without any refund. We also reserve the right to charge guests for the cost of rectifying any damage caused by the deliberate actions of the guest to the hostel’s property.
3. Smoking is not permitted anywhere inside the building. Any guest found smoking within the building will be charged a compulsory fee of 100 EUR. Smoking is permitted on the terrace and in the outdoor patio.
4. PERSONAL PROPERTY
1. Guests are asked to use the lockers provided in each room, the safety deposit boxes at reception, or the luggage storage. Padlocks are available to borrow against a deposit of 5 EUR or 100 CZK.
2. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Hostel Elf accepts no liability for the loss, theft, or damage to property, however sustained or caused.
3. Guests may securely store their valuable items in the safety deposit boxes at reception.