Name: Holiday Inn Express and Suites Batavia by IHG
Address: 4356 Commerce Drive, Batavia, New York, USA, Batavia, New York, US
Price range: 128 $–276 $ per night
Rating: 8.08

Was Gäste sagen

Aus aktuellen Bewertungen gewinnt das Holiday Inn Express and Suites Batavia by IHG Anerkennung für saubere, komfortable Zimmer, freundliches Personal und die günstige Lage an der Autobahn, allerdings gibt es immer wiederkehrende Probleme wie Poolschließungen, Renovierungsarbeiten, langsame oder unorganisierte Check-ins und eine uneinheitliche Zimmerreinigung.

Viele Gäste erwähnen, dass das Frühstück von sehr gut bis schlecht bestückt und kalt reicht, und mehrere berichten von Fehlern bei der Abrechnung oder unerwarteten Gebühren. Die Zimmer sind oft geräumig mit bequemen Betten und modernen Annehmlichkeiten, obwohl einige fehlende Verdunklungsvorhänge, laute oder defekte Klimaanlagen und gelegentliche Geräusche auf den Fluren bemängeln. Erwarten Sie eine praktische und komfortable Unterkunft, aber Service und Einrichtungen können unterschiedlich sein.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Mehrere Bewertungen weisen darauf hin, dass der Pool während des Aufenthalts wegen Wartungs- oder Inspektionsarbeiten geschlossen war und dass die laufenden Renovierungen die Einrichtungen und Gemeinschaftsbereiche beeinträchtigten. Einige berichten von defekten Fitnessgeräten oder Eisautomaten, während andere den Pool bei geöffnetem Zustand als angenehm empfanden.

Reinigung

Viele Gäste beschreiben sehr saubere Zimmer, aber eine vergleichbare Anzahl berichtet von schmutzigen oder schlecht vorbereiteten Zimmern, feuchten oder fleckigen Teppichen, Käfern und versäumter Zimmerreinigung. Auch von Renovierungsstaub und unordentlichen Gemeinschaftsbereichen wird berichtet.

Zimmer

Die Zimmer sind oft geräumig, modern und komfortabel. Einige bemängeln fehlende Verdunklungsvorhänge, laute oder defekte Klimaanlagen, gelegentliche Geräusche auf den Fluren und kleinere Wartungsprobleme.

Dienstleistung

Das Feedback zum Service ist gemischt: Viele loben das freundliche und hilfsbereite Personal, während andere mit langen Wartezeiten, Fehlern bei der Zimmerkategorie oder Verfügbarkeit und begrenzter Hilfe bei der Lösung von Problemen konfrontiert waren. Mehrere erwähnen Rechnungsfehler oder unerwartete Reservierungen.

Ähnliche Gästebewertungen

2

Laura

19. Juli 2023

·

Aufenthalt am 1 Nacht

I’ve stayed with a Holiday Inn Express before and had a great experience. This location was a problem the moment I walked in. Lobby had a line out the door waiting to check in. Upon Check in, I was told my room for 6 people was unavailable by Jasmine and that they only had a room with 2 beds. I comprised and told them if I had 2 cots in there by the end of the night it wouldn’t be a problem. Upon return to the hotel around 1am, i did not receive my cot. Went to the lobby and waited AN HOUR for someone to assist me. Stacey assisted in giving us another room, complimentary for our inconveniences. Stacey also informed me that they do not have cots and was not sure why I was ever told I would get 2. Stacey was amazing in assisting us, but it should have been taken care of upon check in. Check out was a nightmare, they insisted they needed my card AGAIN and that I’d be charged $50. I asked for a receipt and they were unable to give me one. Very disappointed in this location.

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4

John

27. März 2023

·

Aufenthalt am 1 Nacht

Booked this trip through Hotels.com, and pre-paid in full. On arrival, the desk clerk asked for my "card of record," explaining she had to scan it in order to be able to bill any incidental expenses. When I scanned the card in, I received an alert that they were billing me in full for the room again. I showed her my receipt indicating that I'd already paid in full, and the desk clerk called the manager - who told her where to look on her screen to see that yes, no need to bill me twice. The next morning I checked out, and declined a paper receipt - save a tree, and all that, and I already had it via email. When I got to my car, I received an alert that my credit card had been billed AGAIN for the room. Had to go inside and tell the morning clerk to cancel the second charge, having already paid once. I don't know whether this is a pervasive issue, but it happened to me twice on one stay with two different desk clerks ...

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4

Lisa

27. Aug. 2024

·

Aufenthalt am 1 Nacht

Staff issues. If the hotel had staff who had any customer service experience the hotel would be fine. The people in line in-front of us had a reservations for 5 guests: 2 queen and a pull out sofa, got there and that room did not exist and no cots. No offer for a second room. No compensation. They were told to find another hotel and the website made a mistake with the room description. We got into our room and none of the beds were made. We had to ask for another room. We were grateful they did not ask us to go to another hotel. Breakfast the food was not replenished so not much left at 7:30am when we went for breakfast. Key did not work for gym and pool and we were just told they would look into it - no follow up and did not work our entire stay. Poor staff = poor stay.

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6

Marilyn

8. Okt. 2023

·

Aufenthalt am 1 Nacht

We tried to check in at 5:00PM and were told our room had not yet been cleaned and were asked if we could leave and return later rather than wait. We left and returned after 6:00pm however, our room was still not ready. We were supposed to have a room with 2. queen beds since we are not a couple and had reserved the room in March. They only had a room with one king bed which we ended up accepting since we had traveled 6 hours and needed a room. We were told 3 employees had called in and there were only 3 on duty to accommodate all the customers. Sorry to hear that for the working staff but not a good experience for customers. The shower floor clearly had not been cleaned as you could feel a build up on the floor. The front desk employee could not give us a discount since we had booked through a third party-Expedia but did apologize. Apologies are nice to hear but I did not get what I paid for and should be compensated for this.

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6

Judith A

26. Aug. 2023

·

Aufenthalt am 1 Nacht

Checkin was the worst - arriving at 1:45, we were told there were NO rooms available until 3pm checkin. “How about maybe 2:45? We need to change clothes & leave here by 3?” “Nope - no rooms until 3pm” There were 4 cars in the lot including ours. Impossible to believe that ALL of the rooms were going to be serviced/turned over within 75minutes. I have never had an issue checking in 1 hour early - my bad for not contacting the property beforehand - but it’s not like we wanted to checkin at 10am. I felt the front desk person had no interest in trying to help or work with us. The facility was great (Though the pool was out of service), but the check in tainted my opinion of Holiday Inn Express.

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10

Kenneth

17. Juli 2025

·

Aufenthalt am 2 Nächte

Staff was helpful and friendly

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10

Mark

14. Apr. 2025

·

Aufenthalt am 1 Nacht

Good, quiet hotel. Easy access to highway and shopping close by. Staff friendly, professional and very helpful

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10

Sherry

21. Okt. 2023

·

Aufenthalt am 1 Nacht

Nice hotel. Night staff was excellent. Would stay here again

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10

James

5. Nov. 2023

·

Aufenthalt am 1 Nacht

Great clean hotel with excellent attentive staff.

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10

Valerie

1. Dez. 2025

·

Aufenthalt am 1 Nacht

Check-in staff friendly and helpful. Room was nice, comfy and well-equipped

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstige Lage zur NYS Thruway und ideal für Besuche in Darien Lake, mit Restaurants und Einkaufsmöglichkeiten in der Nähe. Einige fanden die unmittelbare Umgebung weniger ansprechend, während viele Aufenthalte ruhig waren.

Gastronomie

Das Frühstück reicht von großartig mit freundlichem Personal bis hin zu unterbesetzt, kalt oder früher als erwartet geschlossen. Qualität und Vielfalt scheinen uneinheitlich zu sein.

Monat	Durchschnittspreis
Januar	108 $
Februar	119 $
März	135 $
April	154 $
Mai	185 $
Juni	198 $
Juli	222 $
August	214 $
September	200 $
Oktober	197 $
November	129 $
Dezember	106 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $227	17	18 $135	19
20 $135	21 $135	22 $231	23 $231	24 $241	25	26
27 $205	28 $241	29 $242	30 $242

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $197	2 $231	3 $223
4 $128	5 $198	6 $197	7 $198	8 $197	9 $241	10 $241
11 $189	12 $198	13 $175	14 $174	15 $174	16	17 $276
18 $140	19 $174	20 $147	21 $174	22 $175	23 $197	24 $212
25 $140	26 $174	27 $174	28 $174	29 $181	30 $174	31 $189

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, Mehrere Betten, barrierefrei (Communications)

Standardzimmer, 1 King-Bett

Standardzimmer, 2 Queen-Betten, barrierefrei (Roll-In Shower)

Suite, 2 Queen-Betten, barrierefrei (Accessible Tub)

Standardzimmer, 1 King-Bett, barrierefrei (Accessible Tub)

Suite, 2 Queen-Betten

Suite, 1 King-Bett und Schlafsofa

Suite, 1 King-Bett und Schlafsofa, barrierefrei (Accessible Tub)

Standardzimmer, 2 Queen-Betten, barrierefrei (Accessible Tub)

Standardzimmer

Standardzimmer, 2 Queen-Betten

Gästebewertungen

Sehr gut

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

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