波士頓布倫特里凱悅嘉軒酒店

Clean spacious room with ample parking

Very nice modern hotel with good parking. Very clean and good breakfast

Extraordinary value. Super clean. Nice breakfast. Steps from restaurants. Free parking. Huge room. Great reception. Work areas. Super clean.

Modern and clean with friendly staff. Close to the highway. Lots of parking and shopping/restaurants close by.

We have stayed at the Braintree Hyatt about 5-6 times in the past year during both business and personal trips to the Boston area. It's half the price (or less) than you'd pay to stay downtown or in Cambridge, with free parking (anywhere from $25-$50 a day in town) and a free breakfast. It's just off the intersection of two major highways, and you can easily get to and from the airport on the nearby Logan Express. What's not to like!

No swimming pool open

I'm a local and my wife and I often book this hotel to get away for a night. This place has never disappointed. The location is excellent, everything is clean, and the staff are always very friendly and professional. I loved the new juicing machine that they had at breakfast! I do have one critic though, which is that it advertises on the Hotels.com website that there is a pool, but in at least the past 5 years it's either been closed or under maintenance. I don't think that's the fault of the hotel, but I would recommend fixing that. Other than that one minor issue I would highly recommend this one!

There was a sign for a pool but no pool.no service to T station.gym was under construction. Check in assistant did not understand english. No discount at hotel restaurant.

Our only complaint is when we originally booked this hotel for 3 nights the amenities included an indoor pool! We could not find it! I called the front desk with my cellphone because the phone in the room did not work and was told they don’t have a pool anymore. Not a big deal breaker except we added an extra night for after the wedding we attended to relax by the pool before flying out….we would of left Saturday instead of Sunday IF we had known of the change’s.

They had an electrical fire and the gym was minimal. It's okay, I will stay there again when the price is in range.

Parking was fine. Breakfast was the star of the show. That juice machine, and the potatoes were a pleasant surprise. Bathrooms were dirty. I don’t think the bathroom floor had been washed in a while. Dust, dirt, spots and hair. Mold in the shower grout on the walls. I only stayed for one night so it was fine for the stay. For the prices paid , needs to be better cleaned. Found hairs on my bed as it was made, hoping its house keeping and not a prior guest. Over all I would stay again for a short stay.

Room very dusty. Otherwise everything good particularly front desk staff

Breakfast area was very dirty, specially tables had trash and were sticky. Room was not cleaned, dirty towels were not picked up.

Hotel was very clean and comfortable.

Clean room and hotel. Friendly staff. Shares a parking lot with a really got restaurant. Easy access to the expressway.

Toilet was dirty,

Very clean, nice size room, employees very friendly

Clean, smells good and recently renovated!

Not having the rooms cleaned every day generates a sense of un confort. The shower area was not really clean, the floor and walls seem look very dirty. No safety box in the room.

Beautiful and very clean hotel. Wonderful hospitality. Thank you guys for everything

Everything about the hotel was great except for one extremely important thing...the walls are unbelievably THIN! I could hear the alarm, every cough, conversations in the next room like they were in the room with me. That is a serious deal breaker. The hotel looks pretty new, I don't know how they could make the rooms with walls that thin.

The room is nice and spacious. The staff is amazing! Very accommodating. Hotel is in the middle of everything in Braintree walking distance to tons of restaurants and shopping.

The room was very spacious. The property has ample parking and close to dining and shopping options

Was a nice stay and felt safe. My only issue was the ac in the room. I’m use to noisy ac units but this one was beyond noisy! It was so loud every time it turned on it would startle all of us including my baby awake. In addition the fridge sounded like it was on its last leg. Upgrades to appliances like these would be nice to allow a peaceful night of sleep.

This is my first time staying at a Hyatt. The room is large but the room is not as updated as i expected. Some of the furniture was damaged and it had broken trim and old tile in the bathroom. It also had peeling paint on the bathroom ceiling. Staff was friendly and i liked thestores in the area.

Very kind people, great location, huge room.

This property is very average. The beds are soft and old. The property had a bus tour and an appliance store conference in the building when we were there so it was crowded. There is a Legal Seafood adjacent to the hotel which is great and it's a short drive to Boston off peak times. But, the hotel is just serviceable at best.

The sectional in our room was terrible. Terribly saggy and uncomfortable.

Friendly staff Spacious room

Very nice room. Bigger than we thought it would be. Comfy bed. Easy to find and get to. Appeared to a new property or recently renovated. Overall nice stay--the kind we like.

The entire time that myself and husband stayed was a dream. We spent 3 nights and would have stayed more if time allowed. From the second we got to the front desk everyone was kind, had a smile (even joked around) and went above and beyond for us. Greeted us everytime we came downstairs or returned. I have never stayed in such a welcoming establishment. Would love to stay again.

Very polite staff, super clean rooms and common areas Staff will go above and beyond to make your stay comfortable

The staff here weren’t communicating properly of what options we had going forward due to evacuating the hotel due to a fire.

My stay was wonderful except when checking in, there was a blackout and couldn’t get to the elevator to my room, however the way the Frontdesk agent handled my check in was lack of customer service at every level. She was barely addressing back when talking to her, no eye contact and was rough, she had a really bad attitude and shouldn’t be in customer service. I understood, things like this happen, how lever it is all how you communicate, in her case she made the electrical outage worst than it should have been for the customer. Very bad experience with her. To be fair to the hotel, I have been coming here hundred of times, that was the first time I had such a bad experience Thank you

I reserved this hotel for a weekend stay after doing research on different hotels in the area (Braintree/Boston), reading reviews and looking for certain criteria like 24 hour front desk. Reviews I came across on various platforms had great things to say so I was looking forward to my mini weekend away, especially after driving for almost 6 hours to get there (I live out of state). The man at the front desk was rude only giving one word responses at best & starting at you with a blank look in response to anything you asked, guess questions were too much for him to handle. The room wasn’t as clean as I was hoping as it did not resemble review pictures. The ceiling was cracked and looked like it may have been leaking for sometime, the bathroom floor had dirty shoe prints, used towels (makeup or dirt), no garbage can liners, sink was clogged as the water would go down after an hour or so, and the shower water was freezing no matter what time you showered. Called the front desk to ask if there’s another room but no one ever answered and after driving 6hours I was too tired to do anything other than shower and go to bed. There are reviews about ordering from the hotels restaurant, which there is not & was another reason I booked this location. The only great thing about my stay was the surrounding area as there are restaurants, gas stations, a mall and coffee shops nearby so that was the only plus.

Excellent service by all staff from front desk to housekeeping services. Breakfast was delicious and many options. Love staying here.

Customer service was excellent, LaToya at the front desk was so helpful and kind.

The pet fee should be clearly defined. I told the front desk representative that I have a dog and he didn’t mention anything of an up-charge . Yet once my card was swiped and I was getting ready to head over to my room he then states, “ ohh by the way there’s an 85.00 pet charge” . That’s highly unprofessional it would have been nice to be informed before being charged of the fee. You would think paying $200.00 just for one night and then an additional unexpected charge that the place would be decent instead it was mediocre at most. The shower made a loud noise when the water was turned on . With a charge of over 300 I’d expect more. At this point I’m just disappointed next time I’m in the Massachusetts area I will be looking elsewhere.

Just stayed here 10.30 and will be back 11.06! Why? Because the front desk staff is beyond amazing! I travel weekly and never have I enjoyed a hotel check in. Friendly, upbeat, personable, accomadating. I dont care if it's not the closest to Logan, I'm not staying anywhere else.

Excellent dining and shopping spots walking distance from hotel. Fantastic service!

Beautiful hotel, short car ride to get on the red line into Boston. Big lobby space, wonderful breakfast and clean hotel/big rooms.

Good location

I loved it was a cross from the mall

It is close to the red line. And it has restaurants nearby. Very quite. Great price!

We have stayed at the Braintree Hyatt about 5-6 times in the past year during both business and personal trips to the Boston area. It's half the price (or less) than you'd pay to stay downtown or in Cambridge, with free parking (anywhere from $25-$50 a day in town) and a free breakfast. It's just off the intersection of two major highways, and you can easily get to and from the airport on the nearby Logan Express. What's not to like!

Clean, quiet, and comfortable. Many dining choices adjacent to hotel. Free parking and easy access to I-93. This is a great choice if you are visiting Boston by car.

Nice, clean and big room with a big bathroom. The area is nice. There's a big shopping mall at walking distance of 5 - 10 minutes. Many restaurants adjacent to the hotel as well. A gas station with a mini mart is also right next to the hotel.

Always excellent customer service and welcoming experience. A convenient location on/off interstate, walking distance to local eateries and shopping.

Good location and room was quiet and safe. Lots of free parking and close to Quincy Adams station to get the train into Boston. Breakfast good and plenty of tables available each morning. Friendly and helpful staff at reception

great location!

Great stay. Clean hotel and friendly staff. Great breakfast! Fresh squeezed orange juice!!!

Everything was great. Comfortable and very clean room. I slept like a baby! Hot breakfast, cereal, parfaits, coffee and even fresh squeezed orange juice. That will be my go to hotel next time. 10/10

Worst stay ever at a Hyatt Place property. The chain-operated shades did more work and could not be closed all the way. This resulted in sunlight entering the room early in the morning. The provided breakfast was a real letdown. On the first day, there was no milk other than skim milk and almond milk. That’s right, they nonchalantly told me that they ran out of regular or 2% milk. Well….no cereal or a glass of milk to drink for me…. On the second day, they ran out of bagels, then brought some out that were frozen (not just cold…..FROZEN).

We stayed one night in a wheelchair accessible room (we didn't need one but we were give one). The room was clean. The bathroom shower leaked all over the floor because of the design of the barrier between the shower and the flood. The morning of our departure, a staff person knocked and then opened our door (with out waiting for us to say come in) and asked if we were leave today or the next day. I thought that this was rude (suppose we were not fully dressed when she knocked) and unnecessary because shouldn't she have a roster from the front desk about which guests were leaving one which day? Then there was the breakfast, which was terrible. The eggs were obviously out of a box and did not enough have salt on them. We don't like turkey bacon, which is what they offered. The coffee was terrible.

The breakfast was very good

Decent hotel for a Hyatt but several small issues - room had unmarked shampoo and soap with no way of knowing one from the other and missing dispenser on conditioner. Shower wall still had hairs on it. Mattress was very bouncy. Breakfast bar ran out of hot items and resulted in a long wait. Also oatmeal was watery gravy-like. woken up in the night by musical beat from another room.

breakfast was not that many option

The hotel was a pleasant surprise. The rate was on the lower end for a hotel around Boston and it was wonderful. Would stay there again without question. We especially liked the fresh squeezed orange juice at breakfast in the morning which was included in our stay.

The staff were excellent! I ended up at the hotel earlier than expected and after a short wait time, they checked me in my room early! That helped me out ALOT. Plus, they offer complimentary water bottles which was definitely a perk. The buffet breakfast was the best I’ve had at any hotel. They have freshly squeezed orange juice!! Delicious.

Great breakfast, easy check in allowed as we'd just been ubered there from our cruise ship and were tired. They gave us roons as soon as available. Staff gave us pointers on travel around the city. I needed urgent care and it was only 0.6miles away, so we walked. Rx across street at mall was convenient after the appointment.