Holiday Inn Express Hotel & Suites Prattville South by IHG

Nice place to stay staff very friendly. Felt safe as I was traveling alone.

Clean and quite

I choose to stay at the Holiday Inn and Suites based on high review ratings and that it is a recent renovated property. I received an ADA room and was not happy with it. It was nearly midnight and hotel was full so trading rooms was not an option. The cleanliness of the room was lacking from the well worn carpet to the bathroom and linen. The bathroom received cursory treatment it is grimy and needs deep cleaning at the toilet and tub area. The complimentary bottles must be topped off. The fridge needs cleaning, I could not use any part of the freezer for my ice packs bc it was nasty. The bed linen top sheet had a hair and marks, I had to sleep on top of it. I was exhausted and at least had a good nights sleep and was in safe environment. I hate seeing those IHG commercials about best clean hotel rooms because it just is not true in this case and others I have experienced.

The staff was so helpful and just genuinely nice people. That makes a difference. I think it’s the best hotel to stay in Pratville.

I am pretty sure our room was not cleaned between us and the previous customer as there was hair and dirt all over the bathroom. The soaps were is disarray. Just the towels replaced. Then the elevator stopped working, luckily, the door reopened so we could get off… everytime we went in the lobby, the front desk staff was just sitting in the lobby chairs on their phones or talking smack about other employees loudly. Very unprofessional. I would never stay there again and would never reccomend anyone else do so either. The only positive is that the location is great. However, it made me wish I had booked at literally ANY of the numerous other hotel locations nearby. Typically I stay at IHG, but, poor quality.. do better. MUCH better.