Americas Best Value Inn Kansas City East - Independence

It was nice acceptable for the price

Very clean room and staff was very nice

The room was very clean and the area was surprisingly quiet, which I definitely appreciate it!

The room was switched at the hotel from a King-sized bed to 2 queens. They indicated that the King-sized room had plumbing issues. The did not disclose to Hotels.com that there was a $50 deposit / service fee due at check in. The room DID allow smoking so that was a positive in my opinion. TV remote did not control the volume or power on; but would change the channel. Outside of the hotel's control were the other guests. Someone was bouncing some sort of ball up and down the balcony and smacking doors on the way by. I picked up screw in a tire after parking in the lot. Maybe from the other hotel's nearby construction. It was a very unpleasant night. trying to check out the following morning, the staff was asleep in the office and took 20 minutes to rouse after hitting the glass partition. The phone number listed was inoperable. I checked out 1 day early because I could not take another night there. I fully expected to eat the cost of the other night. Last was the breakfast offerings... laughable. Terrible coffee and the waffle maker did not work.

Never got to stay there. The person there said they could not accommodate me. No reason. Just turned me out. No refund. Nothing. Hopefully hotels.com will make good on this. Never pick this place.