Is parking available at the property?

Yes, free self-parking is available on-site. Guests must contact the property in advance to reserve parking.

Are pets allowed at the property?

Yes, pets are allowed with a fee of NZD 35.00 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00 until 22:00, and check-out is at 10:00. Early or late check-in/check-out may be available for a fee and should be requested in advance.

Where is the property located in relation to key landmarks?

The property is located in Masterton Central, within a 5-minute drive of the Museum of Early Childhood and Queen Elizabeth Park. It is approximately 1.8 miles from Shear Discovery and Aratoi: Wairarapa Museum of Art and History.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

U Studios Masterton, SureStay Collection by BW

What guests think

Across recent reviews of U Studios Masterton, SureStay Collection by BW, guests highlight a quiet residential location and generally clean, simple accommodation with parking at the door, while noting dated areas and largely self‑service operations.

Villas are spacious and well presented, but room comfort varies, with reports of hard or sagging mattresses. Several comments flag inconsistent Wi‑Fi and TV connectivity, low shower pressure, and a pool that can be closed or unclean. Overall, expect basic, quiet lodging suited to short, good‑value stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking at the door is convenient. Reviews also mention that the pool can be closed or dirty, shower pressure may be low, and TV streaming/apps may not work or require payment.

Related guest reviews

6

Selina

Oct 3, 2024

·

Stayed 1 night

Arrived and the person was pleasant. However the key was not where they said it was which led to a longer wait time. The pool is stated online as open year round but it was closed. The playground is a hazard, the slide is rusty, the swing and seesaw were as well. There were no other options for kids. Shower is very slippery with no hand rail or extraction fan. A tv is definitely needing in the rooms with the queen bed in. There are locks on the bedrooms that should not be there. Bathroom doesnt lock and for the amount of money spent for 1 night i have to say it was seriously not worth it.

4

Phillip

May 20, 2025

·

Stayed 1 night

Was next to no hot water and the shower was pretty average. Cheap place to stay and its nice you get to park outside your room.

10

Rosemarie B

Jul 27, 2024

·

Stayed 1 night

Internet are poor.

8

Phillip

Dec 8, 2024

·

Stayed 1 night

Enjoyed going for a swim. Pool was pretty filthy though. Nice area and loved staying there.

10

William

Dec 31, 2023

·

Stayed 5 nights

I really liked my room ill be back next year for sure loved the place good swimming pool it was a shame no netflix or amazon prime you have to pay for it but least they got a tv

8

Claire

Jan 17, 2024

·

Stayed 1 night

Good basic motel room with great outdoor area and plenty of parking. Communication and check in instructions were good.

8

Ross and Karen

Feb 24, 2024

·

Stayed 1 night

Property was well priced and not far out of town by car. Only negative was low shower pressure and one of the shower soap dispensers was broken, otherwise no complaints.

10

Graeme

Dec 1, 2025

·

Stayed 1 night

Always clean & tidy great parking at your door.

8

Peter

Mar 15, 2025

·

Stayed 1 night

Great place for the money. Not fancy but functional. Good bed and shower. Fast internet. Well off the street so nice and quiet. Never saw or needed ant staff

8

Sharon

Feb 12, 2024

·

Stayed 2 nights

Cramp parking. Even though you could parrell park right outside your unit, if you were end unit,hard to get out. Window latches looked pretty flimsy in kitchen and bathroom, making the property not feel very secure.

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Cleanliness

Many reviews describe rooms as clean and tidy. A smaller number report issues such as dirty bathrooms or linens, unpleasant odours (including smoke), or ants.

Related guest reviews

2

Bertadene

Apr 20, 2025

·

Stayed 2 nights

Bed was very hard, bathroom was dirty, bed sheets and duvet cover had stains on them, James the owner or Manager was not helpful at all! Double booked on my first night which I had to go find another accommodation out of my own pocket! Office always closed, only talked through messages and phone calls! Worse experience ever, will never recommend to anyone!

10

David

May 25, 2025

·

Stayed 1 night

We stayed in the Villa, it was amazing and there was room for everyone, it was warm, clean and beautifully presented. We absolutely loved our stay thank you .

8

Cushla

Mar 1, 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

10

John

Aug 25, 2022

·

Stayed 2 nights

Excellent 3 days Comfortable, clean Just been painted All new Bed coverings Couldn't fault it

8

Carol

Aug 1, 2024

·

Stayed 1 night

The place was very clean, but affordability there was a bad smell in the room. Other that that the place was lovely, clean warm and a comfortable bed

6

Michelle

Jan 8, 2023

·

Stayed 19,365 nights

Older style place that has had a lick of paint and a bit of a tidy up. Strong smell of cigarette smoke in room.

8

Janice

Jan 4, 2025

·

Stayed 1 night

Set back from the road and quiet clean and tidy

10

Michael

Dec 7, 2024

·

Stayed 1 night

The room we were in was clean, tidy and had everything we needed - comfortable bed, tea, coffee, clean towels. Great basic place to sleep

8

Anna

Aug 28, 2024

·

Stayed 3 nights

Comfortable, quiet, warm and clean, but live TV didn't work and there were a lot of ants if any food was left out. Overall a good stay!

8

Jason

Nov 4, 2023

·

Stayed 1 night

Was a nice spot, the property was clean and tidy

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AI-generated summary based on recent guest reviews

Rooms

Rooms are older and basic, with some updates; villas are spacious. Bed comfort varies, and some furnishings feel worn; Wi‑Fi feedback ranges from fast to poor.

Related guest reviews

8

Michelle

Apr 26, 2023

·

Stayed 3 nights

It was a good stay. Basic space but comfortable enough. Recommend.

10

David

May 25, 2025

·

Stayed 1 night

We stayed in the Villa, it was amazing and there was room for everyone, it was warm, clean and beautifully presented. We absolutely loved our stay thank you .

10

Renee

Mar 21, 2025

·

Stayed 1 night

Tidy Villa with plenty of space

10

Ivan

Jun 17, 2024

·

Stayed 4 nights

Older units but a great bed to sleep in would stay there again

10

Graeme

Feb 25, 2024

·

Stayed 1 night

Would have been very good but the comfortable chair was so far from comfortable. It needed to be recovered & a new seat. Overall very good.

8

Trisha

Jan 7, 2024

·

Stayed 1 night

Good option for overnight sleep. Bed was comfortable. Shower was good but low pressure.

4

Mark

Nov 2, 2025

·

Stayed 1 night

The room was clean, and location was good, but the bed sagged in the middle and the TV would not connect to any apps or channels. There was only enough plunger coffee for one person and the hot water tap was too hot to wash hands under safely. Overall would not recommend

8

Peter

Mar 15, 2025

·

Stayed 1 night

Great place for the money. Not fancy but functional. Good bed and shower. Fast internet. Well off the street so nice and quiet. Never saw or needed ant staff

6

Brian

Jun 14, 2024

·

Stayed 4 nights

Quiet (mid-winter). An older property (1960s?) but redecorated. Spacious. Well-appointed, with kitchenette, bathroom and easy chairs. No table. Mattress was a bit lumpy. Short walk to Rennall St Railway Station. 1.5 km walk to town. Stayed 4 nights to visit family and overall it was a pleasant stay.

6

Jeffrey

Mar 30, 2025

·

Stayed 1 night

Motel is in the middle of a residential area away from main roads or the centre of town. It is very old with a tiny kitchen area and old bathroom (door had been removed from toilet to try and make more room in a pokey space). I would guess that the motel was built early 1960’s and they have splashed some paint around to try and modernise. The motel is not manned - the company sent a code to access a locked box outside the unit to obtain the key.

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Service

Operations are mostly contactless via lock boxes, and communication is often clear and responsive. However, a few guests reported unhelpful service, a double booking, or difficulty reaching staff.

Related guest reviews

10

Tracie

Jul 16, 2023

·

Great friendly check in. Lots of space for the dogs to run. Clean rooms - very happy with the property for the price!

8

Susan

Mar 4, 2024

·

Stayed 1 night

Also really appreciated that we could have our little dog with us. Lovely friendly helpful staff.

2

Bertadene

Apr 20, 2025

·

Stayed 2 nights

Bed was very hard, bathroom was dirty, bed sheets and duvet cover had stains on them, James the owner or Manager was not helpful at all! Double booked on my first night which I had to go find another accommodation out of my own pocket! Office always closed, only talked through messages and phone calls! Worse experience ever, will never recommend to anyone!

10

James

Dec 31, 2023

·

Stayed 1 night

I like the lock box for the key.

8

Cushla

Mar 1, 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

8

Jennifer

Apr 30, 2024

·

Stayed 1 night

When we checked in we noticed there was a small water leak in the bathroom sink. We contacted the staff via email and had a reply within minutes! They offered to change rooms for us but since we were leaving in the morning to continue our road trip we did not find it necessary. We we really impressed with how promptly we were replied to

8

Claire

Jan 17, 2024

·

Stayed 1 night

Good basic motel room with great outdoor area and plenty of parking. Communication and check in instructions were good.

10

Graeme

Jul 3, 2024

·

Stayed 1 night

Very tidy & adequately appointed. Quiet & restful. Parking at the door excellent. Safe Location. Great communication from the team.

8

Beryl

Nov 21, 2025

·

Stayed 3 nights

Room was great. Didn't meet any staff. Only spoke to someone when checking in by phone.

6

Jeffrey

Mar 30, 2025

·

Stayed 1 night

Motel is in the middle of a residential area away from main roads or the centre of town. It is very old with a tiny kitchen area and old bathroom (door had been removed from toilet to try and make more room in a pokey space). I would guess that the motel was built early 1960’s and they have splashed some paint around to try and modernise. The motel is not manned - the company sent a code to access a locked box outside the unit to obtain the key.

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AI-generated summary based on recent guest reviews

Location

Set back in a quiet residential area away from the town centre; several guests felt safe. Access by car is straightforward, with SH2 nearby and a short walk to a local train station.

Related guest reviews

8

Cushla

Mar 1, 2026

·

Stayed 1 night

Clean room in a quiet part of Masterton. Didnt deal with any staff as the checkin and checkout all done online

10

Jo

Sep 23, 2024

·

Stayed 1 night

Safe and quiet. Nothing to dislike

10

Harrison

Nov 2, 2024

·

Stayed 1 night

Pretty nice spot not too close to town

10

Trevor

Jul 11, 2024

·

Stayed 1 night

Nice quiet place to stay

10

Anita

Mar 20, 2024

·

Stayed 1 night

close to town we have stayed here before its clean and quiet.

8

Riane

Nov 10, 2024

·

Stayed 2 nights

Lovely stay. Exactly what we needed for a quick trip to Masterton for the night. Nice and quiet as well

10

Jo

Dec 15, 2024

·

Stayed 3 nights

Quiet and easy access to SHW 2

8

Janice

Jan 4, 2025

·

Stayed 1 night

Set back from the road and quiet clean and tidy

10

Alexander

Mar 18, 2025

·

Stayed 1 night

Great little hideaway in a quiet area of Masterton, but still easy commute into the downtown.

6

Brian

Jun 14, 2024

·

Stayed 4 nights

Quiet (mid-winter). An older property (1960s?) but redecorated. Spacious. Well-appointed, with kitchenette, bathroom and easy chairs. No table. Mattress was a bit lumpy. Short walk to Rennall St Railway Station. 1.5 km walk to town. Stayed 4 nights to visit family and overall it was a pleasant stay.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

Tremayn

Sep 4, 2023

·

Stayed 1 night

Lovely property, good hospitality, plenty of milk haha

4

Kirk

Nov 1, 2023

·

Stayed 1 night

I paid for breakfast and never received it! Would like my $19 refunded please.

10

Michael

Dec 7, 2024

·

Stayed 1 night

The room we were in was clean, tidy and had everything we needed - comfortable bed, tea, coffee, clean towels. Great basic place to sleep

4

Mark

Nov 2, 2025

·

Stayed 1 night

The room was clean, and location was good, but the bed sagged in the middle and the TV would not connect to any apps or channels. There was only enough plunger coffee for one person and the hot water tap was too hot to wash hands under safely. Overall would not recommend

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $59	2 $59	3 $61	4 $66	5 $55	6 $68	7 $74
8 $63	9 $63	10 $63	11 $63	12 $55	13 $68	14 $63
15 $55	16 $63	17 $62	18 $63	19 $63	20 $68	21 $72
22 $75	23 $63	24 $62	25 $62	26 $62	27	28
29 $62	30 $66

U Studios Masterton, SureStay Collection by BW

About this property

Location

Room options

Villa

2 Bedroom Queen Apartment

Queen Studio + 1 Single

2 Bedroom Apartment

Queen Studio

Queen Room with Shared Bathroom

King + 2 Singles (Bunk) Room with Shared Bathroom

Guest reviews of U Studios Masterton, SureStay Collection by BW

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about U Studios Masterton, SureStay Collection by BW

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $102	22 $81	23 $74	24 $75
25 $62	26 $66	27 $65	28 $78	29 $84	30 $73	31 $78