Holiday Inn Express & Suites - Bardstown by IHG

Not well kept. Ants in the breakfast area. Towels were soiled. Pool area was dirty with a broken window covered by cardboard. Doors didn’t shut easily. Not surprised that there were very few guests. Would NOT stay there again. Staff refused to give me a receipt for the stay. Very disappointing experience. 👎☹️

The hotel in the room was excellent. However, the pool was shut down and I have several kids after a long car ride. We really were looking forward to that pool. A hotel stay for us as much more than a nice room to sleep in. When brought it up with the front desk and asked for compensation, they gave me nothing...

Quiet. Pool was out of service during stay.

We stayed here for Valentine's weekend for only 3 reasons. Location to the my old ky dinner train, the pool, and they said they had suites. These are not suites, it's a room with a couch bed. Go next door to the Hampton. They have suites. The pool was closed. We messaged the hotel and told them we were only staying for the pool and wanted to leave in the morning and not have to pay for the 2 night so we could go elsewhere with a pool. They never responded. Also, don't look at the pictures of their breakfast on Expedia because you are not going to see bacon or some other items that you think you will. Again, go next door to the Hampton. Huge suites, decent breakfast, and a huge pool that is not closed.

Sadly I wish we would have stayed at the Fairfield Inn next door. The reason we stayed in this hotel was due to lack of suites at the Fairfield. We booked a suite and it was hardly what we were hoping for. The bathroom had some grime in the jets in the bath tub and we had no hot water. The ceiling was leaking water in the lobby hallway and the smell of the lobby was less than favorable. We did not have hot water the first night and when we let the staff know they were perplexed as how to handle it. They tested many rooms on the floor we were on and none of them had hot water. When asked what they were going to do they said they could give us a discount- which was appreciated however, there was still no answer about the hot water. The person at the desk who checked us in and who I followed up with on the discount was pretty bumbling- did not ever really answer my questions. When checking out- the person who helped me looked like he needed to bathe, there was stains all over his shirt- asked me if 15% felt "fair" for the discount- which ofc I appreciated, however, seemed very disorganized. Overall - I would not stay here again.

We had no issues. Our room was clean and nice. others in our party complained that their room was not clean. Pool was closed the first day we were there and that wasn't the cleanest the next days.

This hotel was perfect for our stay in Bardstown, KY. It was very clean, quiet, and the breakfast selection was EXTENSIVE. The biggest breakfast selection I've personally ever seen staying at a hotel. The only downside of our stay was that the pool was too cold for us to swim in. Otherwise, our stay could not have been any better!

Overall our stay was great. The only comment is that the pool was taken over by a party of kids ( about 11) and one adult that were not paying guest of the hotel and it was so load and rambunctious that we left the pool. This could be monitored by implementing a per day application of wrist bands before entering the pool. Done Thanks

I was visiting my grandbabies 4 states away from my home and booked there because it was not older it was close to their home and it had a POOL. I callled before booking the room which was at 3pm to make sure the pool was open. The lady said it was open and ready to go....I get there at 345pm and THE POOL WAS CLOSED!!! The main reason I wanted there was so I could enjoy the pool with my grandchildren. The room was nice n clean no problems there. The breakfast food was COLD..COLD GRAVY ON HARD BISCUITS COLD EGGS . But at 1015am 1030am 1045am and 1055am I got knocks on the door from houskeeping asking when was I leaving...check out time was 11am. As if they were rushing me before my 6 hour ride home just to clean the 4 rooms that were rented on that floor. There were less that 5 cars in the parking lot over night so I know it was not a full house for them to be RUSHING like that. Over all just very disappointed from check-in to check-out the room was very comfy and clean but customer service and food was terrible..not to mention the big let downnof being told the pool was open and was closed.

Very nice property with very nice employees. The breakfast was nice with options, the pool was nice but really cold. The showers need something on the actual flooring because it is very slippery. Will stay again.

Very clean rooms, nice showers(very good water pressure 😃)

Bathroom floors were dirty.

The sheets had stains, hair in the shower, staff didn’t wear any uniform shirts or name tags.

Staff were nice. Everything clean and comfortable. We even booked the next day as well because we decided to stay longer.

Checked in around 630pm and was told the room i reserved was no longer available. Was offered a lesser room which i had no choice but to accept. Was given keycards to the room. Entered the room which was filthy, literally. Overflowing garbage, unmaid beds, linens on the ground. Made the front desk aware and was given keycards to another room. Entered that room. Room was also filthy. Overflowing garbage and beds weren't made. Another trip to the front desk. Obviously frustrated at this point, i was given keycards to yet another room. This time on a different floor. This room finally appeared clean, but had no linens/towels in the bathroom and no remote for the TV. Terrible experience. No management. Over all terrible hotel!

This hotel was perfect for our stay in Bardstown, KY. It was very clean, quiet, and the breakfast selection was EXTENSIVE. The biggest breakfast selection I've personally ever seen staying at a hotel. The only downside of our stay was that the pool was too cold for us to swim in. Otherwise, our stay could not have been any better!

Property is clean and well maintained. Staff is very friendly. Room is very nice.

New, clean and fresh property. It was quiet with soft bed and great pillows. Hot shower in the morning after a long night's drive!

Room was not clean,Bathroom had black handprints all over, only had 2 towels when we had 4 people on the reservation, food was ok

The room was clean and we had what we needed. Linens in bathroom were dingy, tub had stains. The smell of musty/wet air was prominent in the lobby space. Almost like it was or had been wet. Stains on walls in dining area. My boys liked the breakfast.

We stayed here for Valentine's weekend for only 3 reasons. Location to the my old ky dinner train, the pool, and they said they had suites. These are not suites, it's a room with a couch bed. Go next door to the Hampton. They have suites. The pool was closed. We messaged the hotel and told them we were only staying for the pool and wanted to leave in the morning and not have to pay for the 2 night so we could go elsewhere with a pool. They never responded. Also, don't look at the pictures of their breakfast on Expedia because you are not going to see bacon or some other items that you think you will. Again, go next door to the Hampton. Huge suites, decent breakfast, and a huge pool that is not closed.

What I enjoyed was there was an actual shower without a tub and the room was spacious

Sadly I wish we would have stayed at the Fairfield Inn next door. The reason we stayed in this hotel was due to lack of suites at the Fairfield. We booked a suite and it was hardly what we were hoping for. The bathroom had some grime in the jets in the bath tub and we had no hot water. The ceiling was leaking water in the lobby hallway and the smell of the lobby was less than favorable. We did not have hot water the first night and when we let the staff know they were perplexed as how to handle it. They tested many rooms on the floor we were on and none of them had hot water. When asked what they were going to do they said they could give us a discount- which was appreciated however, there was still no answer about the hot water. The person at the desk who checked us in and who I followed up with on the discount was pretty bumbling- did not ever really answer my questions. When checking out- the person who helped me looked like he needed to bathe, there was stains all over his shirt- asked me if 15% felt "fair" for the discount- which ofc I appreciated, however, seemed very disorganized. Overall - I would not stay here again.

While the hotel has recently been refurbished it was still missing the finer touches. Rooms had been recently painted, carpeted and tiled but doors didn't close due to tiles being higher. First room had no hot water.

One layer of window treatments and bright lights outside I'm use to blackout and it was like daylight all night on the fourth floor

Clean room. Comfortable beds and pillows. Clean bathroom.

Very comfortable

Clean new facility. However, the bathroom door in room 212 is almost impossible to close.

The size of the suite was nice

It is a nice place to stay, but be warned if the people above you are heavy footed, and like to walk around until 2 am, it will sound like they are coming through your ceilings and the light fixtures will rattle all night long.

It was a terrible experience. I had a room confirmed and tried to check in at 11:30 PM as I was busy all day. When I got there, the young Gen Z person at the desk did not speak or welcome me and when I said I needed to check in, he put his hands over his face and said, "Ohhhhh No." He never addressed me directly, but he turned around and walked away, then a little petite guy comes up and says they had computer issues and some rooms showed clean but were actually dirty and they didn't have any maids working then. He and another girl said they were going to clean the rooms. I was very understanding, but then when I sat in the lobby for almost an hour with no communcation, the little guy comes by and I ask him what the situation is as I have been waiting for awhile. He rudly says I can cancel my reservation if I want, I was like, it's almost 1:00 AM, he says, "what do you want me to do about it?" As I was getting frustrated, he says, he can call the police and tell them I'm trespassing, even though I had already "checked" into the hotel. I kept my cool, but it was hard. He also said he was the night manager, which made it so much worse. The other girl supposedly called the hotel owner and my room was supposed to be comped but not sure if it's happened yet as I went to check the next morning and another front desk person said he didn't know how to check and I should call later...it was a crazy experience. I would not recommend this hotel!

We were here due to our home losing power from a storm for a number of days. The staff was very accomodating and helpful. We were very glad to find this place to take shelter.

Was called hours before check-in to be told theu had to cancel our reservation, which we had already been charged for even tho we werewnt supposed yo be charged ubtil we actually checked in, bc they were overbooked and had no available rooms. Then was told they had ine room with a king bed and a pull out sofa bed. Told they that will work its 3 of us. Get there to check in at midnight to be told they dont have sofa beds in any of their rooms. Lady at the counter never once apologized or even appeared sympathetic. After arguing with us saying we weren't charged and woyld have to call Hotel.com for a refund, even tho we supposedly wasnt charged, yet we were. We finally left and went elsewhere. Was also told our money we would back in out account the next day and well its now almost a week later and still no refund. Absolutely terrible experience all the way around.

Checked in around 630pm and was told the room i reserved was no longer available. Was offered a lesser room which i had no choice but to accept. Was given keycards to the room. Entered the room which was filthy, literally. Overflowing garbage, unmaid beds, linens on the ground. Made the front desk aware and was given keycards to another room. Entered that room. Room was also filthy. Overflowing garbage and beds weren't made. Another trip to the front desk. Obviously frustrated at this point, i was given keycards to yet another room. This time on a different floor. This room finally appeared clean, but had no linens/towels in the bathroom and no remote for the TV. Terrible experience. No management. Over all terrible hotel!

Great location to use as a bourbon tasting base. The staff was fantastic and we really loved the owner, Manoj. He gave us an impromptu Bardstown lesson.

Not a good check in. First room beds weren’t made, second room sink drain wouldn’t open and remote wouldn’t work. Third room bathroom door wouldn’t close. We stayed in that room because we were very tired and it was 2:00 am. We were told breakfast ended at 10 but when we got down at 9:15 it was over. Overall we were very disappointed . We called Expedia and asked for a refund. They said you would let us know. Still haven’t heard. Won’t be back.

The room I paid for (a two bed with pull out suite) is NOT the room I was given. The room was not prepared for 6 people (only two towels and two wash cloths), the front desk was extremely rude at check in and required me to hand them my credit card as opposed to allowing me to run the card through the reader. Front desk did not answer the phone several times when trying to call down for a box fan and when someone finally answered, nothing was sent up to the room as we were told. The noise factor was extremely loud. Also, the property called to confirm I was coming the morning of check in at 11:30 and asked if I really needed the sleeper sofa.

At 2:00 pm, 5 minutes before my arrival, I received a call that they could not accommodate my reservation that had been made 3 weeks prior. I had to scramble last minute to find a place to stay for the night. They were very unprofessional.

It wasn’t enough towels or correct linens for the number of people and the staff just seemed limited and concerned to help. Also, the time of the breakfast opening was an hour later than originally expected and advertised so it didn’t get to have breakfast there. I also asked for a copy of my receipt and they said they couldn’t do it because I booked through Expedia, which I always always get a printed copy anyway from others. Wasn’t the most positive stay

Clean rooms and well maintained property. Facilities were well cared for and clean. Staff was friendly however we had to switch rooms due to our door not latching. When this happened they checked me out and had to check me back in then tried to charge me even though it was a prepaid booking. Dining options in the area were limited but comes with being a smaller town outside of metro-Louisville.

Easy drive to downtown

Clean room. Food options around the area.

Stayed two nights to do to multiple distilleries and this was right in middle. Clean comfortable.

Clean room, easy access. Well lit parking area.

Safe area of town. Hotel was very clean & management was professional.

The property was very far off the highway. They were very hard to book online but that might have been Expedia issues. They sold our room but luckily they had someone else not show up.

Near by where I want to go

Beautiful town, lots to do and wonderful hotel.

One of the best Holiday Inn Expresses we’ve ever stayed in. It’s kind of out in the sticks but worth the extra drive to get to. We’d stay there again.

Great location and value. Just what we were looking for!

Not well kept. Ants in the breakfast area. Towels were soiled. Pool area was dirty with a broken window covered by cardboard. Doors didn’t shut easily. Not surprised that there were very few guests. Would NOT stay there again. Staff refused to give me a receipt for the stay. Very disappointing experience. 👎☹️

Pretty good location with easy access. Breakfast was disappointing and lobby area wasn’t as clean as it should be.

Excellent hotel, everything was as described and check in was super fast. Breakfast was fresh and did not have an issue at all.

Highly recommend! From the time we entered we were greeted with smiles. Very clean and great breakfast!

It was noisy real early in the morning. Food was so-so. Limited breakfast menu.

This hotel was perfect for our stay in Bardstown, KY. It was very clean, quiet, and the breakfast selection was EXTENSIVE. The biggest breakfast selection I've personally ever seen staying at a hotel. The only downside of our stay was that the pool was too cold for us to swim in. Otherwise, our stay could not have been any better!

Not a good check in. First room beds weren’t made, second room sink drain wouldn’t open and remote wouldn’t work. Third room bathroom door wouldn’t close. We stayed in that room because we were very tired and it was 2:00 am. We were told breakfast ended at 10 but when we got down at 9:15 it was over. Overall we were very disappointed . We called Expedia and asked for a refund. They said you would let us know. Still haven’t heard. Won’t be back.

Very nice hotel! Great breakfast!

I was visiting my grandbabies 4 states away from my home and booked there because it was not older it was close to their home and it had a POOL. I callled before booking the room which was at 3pm to make sure the pool was open. The lady said it was open and ready to go....I get there at 345pm and THE POOL WAS CLOSED!!! The main reason I wanted there was so I could enjoy the pool with my grandchildren. The room was nice n clean no problems there. The breakfast food was COLD..COLD GRAVY ON HARD BISCUITS COLD EGGS . But at 1015am 1030am 1045am and 1055am I got knocks on the door from houskeeping asking when was I leaving...check out time was 11am. As if they were rushing me before my 6 hour ride home just to clean the 4 rooms that were rented on that floor. There were less that 5 cars in the parking lot over night so I know it was not a full house for them to be RUSHING like that. Over all just very disappointed from check-in to check-out the room was very comfy and clean but customer service and food was terrible..not to mention the big let downnof being told the pool was open and was closed.

Great property and awesome staff. Great breakfast.