Hometown Inn & Suites

Property was very clean and appeared safe. I arrived late at night and appreciated that the property was well lit, but the front door was locked which was not very welcoming. What upset me the most is that I had to use a credit card other than the one I had given Expedia because the clerk at the desk REPEATEDLY asked me for my pin number. That was very inappropriate and it made me feel very uncomfortable. I'm sure that if I had left, the hotel would have found a way to still charge my card without having my pin number. I was lucky that I even had the second card on me, because I never carry it. So, if you insist on taking payment at the hotel, you should know how to work your credit card machine. Other than that - It's time to upgrade your mattresses. The one in room 114 is hard as a rock!

The parking was a bit of a challenge. Didn’t like that only one way in and out. Could use a bit more of updating. The room could have used a bit of more cleaning.

Clean and convenient, located right off the freeway and near 24 hour food. Quiet with plenty of parking.

The reviews seemed to point to a property decent, but my room was barely cleaned. There were visible crumbs on the table and food splatter in the microwave and around the mini fridge on which it sat. Hair on 2 towels and the bathroom floor. Hair/eyelashes on sheets. I used a clorox wipe to wipe the table and it was grey when I finished ONE table. I never saw any bugs and my nonrefundable prepaid room through hotels.com is the ONLY reason I stayed. My room was on 2nd floor and there is NOT an elevator. The young housekeeper threw dirty linens down to a chair in the lobby while she cleaned the upstairs rooms. I was standing down there beside it making a cup of tea and jumped because it startled me. I did not see a cart nor any other cleaning supplies with her. The older lady used a cart and had cleaning supplies. While there seems to be quite a bit of foot traffic around the hotel, I never felt unsafe day or night.

The first issue I had was when I received the confirmation for this hotel the address, I was given was for some residential area. Further down on the confirmation had the actual hotel information. As soon as I pulled up, I couldn't get in you have to be buzzed in or have a key card. I assume it’s because the area wasn't the safest, but I don't live there so I couldn't say for sure. But that is the feeling the locked door gave me. The clerk who buzzed me in was in an enclosed glassed-in area with just a small hole they can slide your key. Made me feel like the area wasn't safe. The stairs going to the second floor are very steep for a hotel. The railing was wobbly again unsafe. The room it self seem nice enough. But the windows are old and let in all the noise from the highway outside. The loud air conditioner drowned out some of the outside noise. The curtains had stains all over them. The curtains also were not long enough to block out the light coming in from the parking lot. There was a gap at the bottom of the curtain to the bottom of the window that left more than an inch exposed. I had a long drive and needed some sleep before another long drive, so I stayed. But I was up by 1:30am because I couldn't sleep with the light and the noise and was gone by 2am. Definitely would not stay again.

So first impression is walking up to a locked door that you have to buzz into to get into the lobby to check in, if that tells you anything about the safety of the area. The first room we were given faced the neighboring motel so it was super bright in our room with the lights off, and there was no curtain (just blinds). The lamps were dim with only one overhead light by the door. No bugs when we pulled up the sheets (and there was no fitted sheet, just a flat sheet tucked in to sleep on), but there were tons of sketchy looking and large stains on the bedding/comforter. Went down to the desk and without arguing (which was nice), they gave us a new room. The new room was cleaner with no stains on the bedding and ripped curtains on the window, but the chair had stains so we didn’t use it. Didn’t use the shower, but every time we flushed the toilet, I had the lift the tank lid and drop the plug to get it to stop running. A/C and heat worked, but the unit made loud sounds sometimes. No breakfast offered, but the coffee was okay per my husband and they had some hot tea options which was nice. Don’t know how this place was rated so highly, and I mean it wasn’t awful, but I wouldn’t stay again.

This hotel was below expectations. The lobby had a VERY strong air freshener smell that was overpowering. The room was extremely small. The towels were threadbare and very thin. Our sheets had a rip in them. The lobby (more like a foyer) had the clerk in a bulletproof cage. No elevator to 2nd floor. Staircase railing was wobbly. The only thing going for this hotel was it seemed to be clean.

I like the front doors were to be remained locked 24 hours and only can be opened with a room key or front desk. The room was great! Very comfortable bed and great A/C. Bathroom was clean and up to date.

Room was really clean. No roaches which is a big deal for me. I hate roaches. Security was tight! Cameras in every hall, entrance and all around the parking lot. Building was secure even during the day. No room key, no entry without being buzzed in.

We arrived at 3pm, upon arrival we had to wait to be let in the front door because it is locked 24/7 and nobody was at front desk. The room was outdated, the chair has worn and faded with some places being so worn down there was no fabric left. I went down to front desk to ask about refund but nobody was there. I contacted hotels.com customer service and they tried to call but nobody answered as well. I then went down and finally found someone for front desk, they did give me a refund but I would definitely not stay here if at all possible.

The bathroom was nasty, there was a bug on the wall when we got into the room, the floor by the door was sticky.

Very nice and clean and comfortable. Thank you again

This was the nicest place we have ever stayed for $60; we have paid twice that before and not gotten a place this nice. Cleanliness is the biggest thing for me, and there were no issues here. I also appreciate the thick curtains on the window that actually blocked out all the light from the outside streetlights so you could sleep. Bed was very comfortable which is surprising for a hotel bed. There were a few minor things that could use some repair - the trim around the edge of the microwave comment had some chips in it that made a sharp edge at the right (or wrong) angle, and the towel bar in the bathroom had some rust on one end. Both of those things are minor in my opinion. I didn’t even mention them to staff because they were so minor; I mention them here only to show that there were only *minor* issues. We will definitely stay here again.

I appreciated how clean and quiet the place was. The bed was very comfortable.

The reviews seemed to point to a property decent, but my room was barely cleaned. There were visible crumbs on the table and food splatter in the microwave and around the mini fridge on which it sat. Hair on 2 towels and the bathroom floor. Hair/eyelashes on sheets. I used a clorox wipe to wipe the table and it was grey when I finished ONE table. I never saw any bugs and my nonrefundable prepaid room through hotels.com is the ONLY reason I stayed. My room was on 2nd floor and there is NOT an elevator. The young housekeeper threw dirty linens down to a chair in the lobby while she cleaned the upstairs rooms. I was standing down there beside it making a cup of tea and jumped because it startled me. I did not see a cart nor any other cleaning supplies with her. The older lady used a cart and had cleaning supplies. While there seems to be quite a bit of foot traffic around the hotel, I never felt unsafe day or night.

Nice, quiet stay and clean

Very clean and comfy

They had bed bugs in the room and when confronted, called us liars!!!

Clean room, staff was excellent, and quiet plus coffee was fantastic

The beds themselves were clean, but there were cockroaches in the bathroom and what appeared to be poop smeared on the wall just above the back of the toilet and under the toilet paper roll. It was very late when we arrived and only for one night, so we stayed and just avoided the bathroom, but I definitely will not be back.

This was the nicest place we have ever stayed for $60; we have paid twice that before and not gotten a place this nice. Cleanliness is the biggest thing for me, and there were no issues here. I also appreciate the thick curtains on the window that actually blocked out all the light from the outside streetlights so you could sleep. Bed was very comfortable which is surprising for a hotel bed. There were a few minor things that could use some repair - the trim around the edge of the microwave comment had some chips in it that made a sharp edge at the right (or wrong) angle, and the towel bar in the bathroom had some rust on one end. Both of those things are minor in my opinion. I didn’t even mention them to staff because they were so minor; I mention them here only to show that there were only *minor* issues. We will definitely stay here again.

Need to fix the shower heads. They spray outside of the shower even with the curtain closed. And water gets everywhere so you slip and fall

Hear Traffic noise from the freeway

So first impression is walking up to a locked door that you have to buzz into to get into the lobby to check in, if that tells you anything about the safety of the area. The first room we were given faced the neighboring motel so it was super bright in our room with the lights off, and there was no curtain (just blinds). The lamps were dim with only one overhead light by the door. No bugs when we pulled up the sheets (and there was no fitted sheet, just a flat sheet tucked in to sleep on), but there were tons of sketchy looking and large stains on the bedding/comforter. Went down to the desk and without arguing (which was nice), they gave us a new room. The new room was cleaner with no stains on the bedding and ripped curtains on the window, but the chair had stains so we didn’t use it. Didn’t use the shower, but every time we flushed the toilet, I had the lift the tank lid and drop the plug to get it to stop running. A/C and heat worked, but the unit made loud sounds sometimes. No breakfast offered, but the coffee was okay per my husband and they had some hot tea options which was nice. Don’t know how this place was rated so highly, and I mean it wasn’t awful, but I wouldn’t stay again.

This hotel was below expectations. The lobby had a VERY strong air freshener smell that was overpowering. The room was extremely small. The towels were threadbare and very thin. Our sheets had a rip in them. The lobby (more like a foyer) had the clerk in a bulletproof cage. No elevator to 2nd floor. Staircase railing was wobbly. The only thing going for this hotel was it seemed to be clean.

Very nice for the price. Doesn't look like much from the outside, but the inside is totally redone, bed was very comfortable, and although there isn't much around it, it's very convenient to everything.

I like the front doors were to be remained locked 24 hours and only can be opened with a room key or front desk. The room was great! Very comfortable bed and great A/C. Bathroom was clean and up to date.

We were pleasantly surprised with our overnight stay. The hotel & room were clean and tidy. Bed was very comfortable and the tv was a good size & worked. Only complaint is the traffic noise, we were right next to the interstate.

Room was clean , bed was clean , shower was clean. But when we checked in the air was off in the room , it was 96 that day . The air conditioner was old and small and never got the room cold .

Clean recently remodeled rooms, it’s next to the highway so there are always those sounds at night but it didn’t really bother me

Property was very clean and appeared safe. I arrived late at night and appreciated that the property was well lit, but the front door was locked which was not very welcoming. What upset me the most is that I had to use a credit card other than the one I had given Expedia because the clerk at the desk REPEATEDLY asked me for my pin number. That was very inappropriate and it made me feel very uncomfortable. I'm sure that if I had left, the hotel would have found a way to still charge my card without having my pin number. I was lucky that I even had the second card on me, because I never carry it. So, if you insist on taking payment at the hotel, you should know how to work your credit card machine. Other than that - It's time to upgrade your mattresses. The one in room 114 is hard as a rock!

The staff were very helpful, especially with a laundry need.

So clean! Very courteous staff!

Friendly front desk and very nice people.

Staff was courteous and attentive. Best bargain for the money! Will stay there again!

Very friendly and Right on time

Clean room, staff was excellent, and quiet plus coffee was fantastic

For a budget hotel, nicely renovated, clean and quiet, with a comfy bed. Great option for a quick overnight stay. Friendly service.

We arrived at 3pm, upon arrival we had to wait to be let in the front door because it is locked 24/7 and nobody was at front desk. The room was outdated, the chair has worn and faded with some places being so worn down there was no fabric left. I went down to front desk to ask about refund but nobody was there. I contacted hotels.com customer service and they tried to call but nobody answered as well. I then went down and finally found someone for front desk, they did give me a refund but I would definitely not stay here if at all possible.

The lady working the desk gave me 3 different times to come check in and when I was finally able to check in there was a man and he was amazing. Check in with him was fast and easy. The lady was not very pleasant. At check out in which I was checking out around 9am the lady went to check my room (I keep rooms clean and dirty stuff in one pile) she claimed I smoked in my room in which I didn’t. I and my wife took turns going outside to the car in the cold to smoke. It didn’t make since you lose 100$ when we could jus go outside in the car with the heat on. So I’m waiting for my deposit and been waiting for about 30mins even though she told me he’s 10mins away and could just come back. I’m traveling and the streets are bad from weather so I’d rather wait until he arrives. Check out isn’t until 11 and when I asked to wait in my room she said I couldn’t cuz I checked out and I told her I never checked out because I never got my deposit and it’s not 11 yet so she threw the key at me threw the window with an attitude. I will not stay here again. Everything was good except for her attitude and way of dealing with customers

Great room. One night stay to be at airport at 4:40 Am, just 11 mins away!

Convenient

Hotel is very clean and seems safe. Qualitt furniture. Friendly staff. Area is next to freeway and other motels so fine for our purposes of a one night stay. Not in a tourist area or near restaurants etc. Well priced.

Hear Traffic noise from the freeway

Clean and convenient, located right off the freeway and near 24 hour food. Quiet with plenty of parking.

Very nice for the price. Doesn't look like much from the outside, but the inside is totally redone, bed was very comfortable, and although there isn't much around it, it's very convenient to everything.

Clean, safe, quiet, and close to nearby restaurants. Only not so great thing was the shower water not being very hot. Other than that it was a nice stay.

We were pleasantly surprised with our overnight stay. The hotel & room were clean and tidy. Bed was very comfortable and the tv was a good size & worked. Only complaint is the traffic noise, we were right next to the interstate.

It was not bad they was friendly. Checking us in. Bed was a bit hard but that is just my opinion. Rooms were good. Only downfall was noise of interstate.

The hotel was great. Very clean. Unfortunately, difficult to get to and the surrounding area is not that safe.

A surprisingly pleasant hotel. This is a lesson in never judging a book by it's cover. This small hotel really delivers on every front except for maybe breakfast.

I enjoyed the coffee that was available 24 hours a day.

I had no problems at all with staying here, you can tell that the stuff in the room is not new (scuff marks) but the bed was comfortable, it was safe and quiet. There is no coffee pot in the room, but there is a Microwave and coffee and tea in the lobby. It is really good for the price!!

So first impression is walking up to a locked door that you have to buzz into to get into the lobby to check in, if that tells you anything about the safety of the area. The first room we were given faced the neighboring motel so it was super bright in our room with the lights off, and there was no curtain (just blinds). The lamps were dim with only one overhead light by the door. No bugs when we pulled up the sheets (and there was no fitted sheet, just a flat sheet tucked in to sleep on), but there were tons of sketchy looking and large stains on the bedding/comforter. Went down to the desk and without arguing (which was nice), they gave us a new room. The new room was cleaner with no stains on the bedding and ripped curtains on the window, but the chair had stains so we didn’t use it. Didn’t use the shower, but every time we flushed the toilet, I had the lift the tank lid and drop the plug to get it to stop running. A/C and heat worked, but the unit made loud sounds sometimes. No breakfast offered, but the coffee was okay per my husband and they had some hot tea options which was nice. Don’t know how this place was rated so highly, and I mean it wasn’t awful, but I wouldn’t stay again.

Stay for rest during long drive. Clean and fresh decor. No breakfast, but not all places serve it. I would stay here again.

There was no free Breakfast and the room Ive stayed in inside the bathtub roof there was a small hole in it. I was scared the roof top will fall down on me.

Clean room, staff was excellent, and quiet plus coffee was fantastic

Nice clean room, smelled fresh. Plenty of good coffee ready early. Appreciated the extra security measures