Riad First

Riad à la déco élégante et soignée. Très bien placé pour les visites, au calme mais dans un quartier vivant de la medina. Mention spéciale pour l’attention, la gentillesse et l’efficacité de l’équipe du Riad.

We were very satisfied. Beautiful hotel, cozy room, and incredibly good service. The staff were very helpful and assisted us with coordinating trips, calling taxis, etc. If we return to Morocco, we would definitely choose this hotel again.

I made my reservation and paid at this establishment days before my arrival, scheduled for November 6th, for 4 days. I received several confirmations, . Upon arriving at the airport, the driver tried to contact the Riad 5 times and they never answered the phone. After 13-hour int. flighThe driver dropped us off at the nearest Medina entrance, 15 minutes from the Riad. Upon arrival, we had to knock several times before they finally opened the door. There were two cleaning ladies; one of them kindly offered us mint tea and told us that they weren't expecting any guests that day. We showed her, the reservation, and she then put us in touch with the Riad manager, Mrs. Fatima. She told us that our reservation had been canceled and that she didn't have a room available, that we should call Expedia, We contacted them, but they couldn't verify the situation because again, no one was answering. So we couldn't resolve anything. Mrs. Fatima called us and told that we had to leave in 10 minutes. That's how our adventure in Marrakech began: on the street, with nowhere to sleep at 6 p.m., in a foreign country, and without any support. Mrs. Fatima never showed any empathy; she was brusque, rude, and completely unpleasant, never showed any empathy; she was brusque, rude, and completely unpleasant, she simply left us on the street without a second thought. I would never recommend an establishment that showed no regard, in the end, received help from a woman on the street.

Riad molto vicino al suk e a tutte le attività da fare in centro. Abbiamo soggiornato in tre in una suite. Bagno aperto sulla camera senza porta che ci obbligava a uscire dalla stanza a turno per lasciare un po' di privacy. Materasso molto morbido, che può soddisfare alcuni ma a me ha causato fastidi alla schiena. Struttura con stile e colori moderni. Colazione dolce abbondante, un po' un neo per chi ama colazioni salate, ma questo accomuna un po' tutti i Riad. Salumi ( ovviamente) e formaggi inesistenti.

The riad is very clean and the people are very friendly. It is simple and beautiful, not same decoration as other riads, it is more modern. Close to the souks and Jem el Fna, 15min walking. There is stores all the qay to the Jema el fna, and restaurants.