Aura Tachibana
254 $US
/nuit
Moyenne pour septembre
Prix pour Aura Tachibana
Sélectionnez les dates pour voir les prix et les disponibilités
254 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Aura Tachibana, les prix par nuit s'élèvent en moyenne à 213 $US pendant le mois le moins cher (février) et à 328 $US pendant le mois le plus cher (octobre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 236 $US |
| février | 213 $US |
| mars | 280 $US |
| avril | 286 $US |
| mai | 305 $US |
| juin | 230 $US |
| juillet | 242 $US |
| août | 267 $US |
| septembre | 254 $US |
| octobre | 328 $US |
| novembre | 301 $US |
| décembre | 244 $US |
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sept. · 254 $US
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Le plus cher : octobre (env. 328 $US)
Le moins cher : février (env. 213 $US)
À propos de cet établissement
Détendez-vous dans un ryokan avec sources thermales, sauna et deux restaurants au cœur de Hakone.
Emplacement
C’est dans le quartier Yumoto à Hakone que vous trouverez Aura Tachibana. Les célèbres Sources d'eau chaude d'Hakone et Complexe aquatique Hakone Kowakien Yunessun valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Parc national de Fuji-Hakone-Izu et Parc Hakone Gora Park. Les agréables Musée du jouet de Hakone et Musée d'histoire naturelle Kanagawa Prefectural Museum of Natural History méritent aussi une visite.
Parking
Sauna
Chambres non-fumeurs
Ménage
Salle de banquet
Coffre-fort
Emplacement
Yumoto 574, Yumoto, Hakone, District d'Ashigarashimo, Japon
Options de chambre
12
【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Top Floor Japanese Style Dinner
Détails de la chambre
2 Lits Simples
Couchages 2
506 ft²
Salle de bain privée
2
Chambre Twin De Luxe
Détails de la chambre
2 Lits Simples
Couchages 2
420 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
2
【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Served from 7:30- Japanese
Détails de la chambre
2 Lits Simples
Couchages 2
506 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
4
Chambre Lits Jumeaux Tour De Style Japonais
Détails de la chambre
2 Lits Simples
Couchages 2
431 ft²
Vue sur une rue calmeClimatisationChauffageCoffre-fort
4
Chambre luxe Tower
Détails de la chambre
2 Lits Simples
et 2 Futons
Couchages 4
624 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
2
Chambre De Luxe De Style Japonais-Occidental Tower
Détails de la chambre
2 Lits Simples
et 2 Futons
Couchages 4
624 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
4
Standard Tower Japanese Style Room (Twin Beds) Served from 7:30- Japanese
Détails de la chambre
2 Lits Simples
et 3× Futons
Couchages 5
431 ft²
Vue sur une rue calmeClimatisationChauffageCoffre-fort
7
Chambre De Style Japonais-Occidental De La Tour
Détails de la chambre
6× Futons
Couchages 6
431 ft²
Vue sur une rue calmeClimatisationChauffageCoffre-fort
2
Chambre De Style Japonais De La Tour
Détails de la chambre
6× Futons
Couchages 6
431 ft²
Vue sur une rue calmeClimatisationChauffageCoffre-fort
9
【Adult Only】Luxury Tower Twin Room with Open-Air Bath Top Floor Japanese Style Dinner
Détails de la chambre
2 Lits Simples
Couchages 2
420 ft²
Salle de bain privée
4
Tower Luxury Deluxe Twin Room
Détails de la chambre
2 Lits Simples
Couchages 2
506 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
4
Tower Japanese Style Luxury Twin Room With Open-Air Bath
Détails de la chambre
2 Lits Simples
Couchages 2
420 ft²
Vue sur la montagneVue sur une rue calmeClimatisationChauffageCoffre-fort
12
Chambre De Luxe De Style Japonais Tower
Détails de la chambre
2 Lits Simples
et 2 Futons
Couchages 4
646 ft²
Salle de bain privée
Avis des voyageurs sur Aura Tachibana
8.4
Très bien
Basé sur 943 avis vérifiés
Qui séjourne ici ?
Couples
53%
Familles
31%
Groupes
14%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Aura Tachibana se distingue par ses onsen publics et privés relaxants avec vue sur les montagnes et ses chambres de style traditionnel, bien que certains clients trouvent l'établissement désuet et son emplacement en montée difficile, avec une navette qui fonctionne sur des horaires limités.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Aura Tachibana se distingue par ses onsen publics et privés relaxants avec vue sur les montagnes et ses chambres de style traditionnel, bien que certains clients trouvent l'établissement désuet et son emplacement en montée difficile, avec une navette qui fonctionne sur des horaires limités.
Le personnel est fréquemment décrit comme courtois, professionnel et serviable, avec une assistance fluide pour les arrivées et les bagages. Beaucoup font état d'agencements spacieux et de vues agréables, mais plusieurs mentionnent un décor démodé, des matelas fermes, des problèmes de maintenance ou de contrôle de la température occasionnels, et quelques signalements de punaises de lit ou d'autres insectes. Les repas sont largement salués pour leur goût et leur présentation, bien que certains clients aient eu du mal à adapter les menus à leurs besoins alimentaires ou aient trouvé les plats fades ou servis tièdes, et les horaires des repas peuvent être rigides. Idéal pour les voyageurs en quête d'un séjour authentique et paisible dans un onsen, avec un service attentionné.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les onsen publics et privés sont un point fort, et certaines chambres disposent de bains en plein air ; une terrasse sur le toit avec vue est signalée, et un client mentionne un sauna. Un client a signalé des heures d'ouverture du bar très limitées.
Avis de voyageur à ce sujet
10
Michelle
27 janv. 2025
·
A séjourné 1 nuit
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
10
Adrian Eduardo
16 févr. 2025
·
A séjourné 1 nuit
La mejor experiencia el Onsen privado
La mejor experiencia el Onsen privado
10
Mikako
9 févr. 2025
·
A séjourné 1 nuit
露天風呂付きの部屋に泊まりましたが、浴槽も割と大きく最高でした！有料の貸切風呂にも入るつもりでいましたが、お部屋のお風呂と大浴場で満足してしまい利用せずでした。 食事も美味しかったし駅からの送迎もあるし、またすぐにでも行きたい程お気に入りになりました！
露天風呂付きの部屋に泊まりましたが、浴槽も割と大きく最高でした！有料の貸切風呂にも入るつもりでいましたが、お部屋のお風呂と大浴場で満足してしまい利用せずでした。 食事も美味しかったし駅からの送迎もあるし、またすぐにでも行きたい程お気に入りになりました！
8
James
17 avr. 2023
·
A séjourné 1 nuit
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
10
Cassandra
1 oct. 2025
·
A séjourné 2 nuits
Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk
Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk
10
Yuko
3 mars 2023
·
A séjourné 1 nuit
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
10
Philip
18 sept. 2025
·
A séjourné 1 nuit
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
10
Rocio
17 mai 2023
·
A séjourné 1 nuit
Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
10
Sally
18 déc. 2025
·
A séjourné 2 nuits
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
10
Mayuresh
14 sept. 2025
·
A séjourné 3 nuits
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé l'établissement propre, mais certains ont signalé des problèmes graves, notamment des punaises de lit et d'autres insectes, ainsi que de la poussière ou des accessoires cassés. Les commentaires sont mitigés.
Avis de voyageur à ce sujet
4
Jonathan
24 nov. 2024
·
A séjourné 2 nuits
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
2
Daniel
11 oct. 2025
·
A séjourné 1 nuit
⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.
⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.
10
Glenda
23 juil. 2025
·
A séjourné 2 nuits
We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.
We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.
8
Po Sze
1 juil. 2024
·
A séjourné 2 nuits
職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！
職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！
2
Eric
19 déc. 2023
·
A séjourné 1 nuit
房間電燈是壞的 電視櫃子全是塵埃 酒店除溫泉就沒有其他設施
房間電燈是壞的 電視櫃子全是塵埃 酒店除溫泉就沒有其他設施
6
CHIE
28 mai 2023
·
A séjourné 1 nuit
全体的に雰囲気は良かったですが、部屋の網戸が壊れていて窓が開けられず不便だった。 朝食の時、夕食のデザートの時にコーヒーのサービスは絶対に必要だと思います。 デザートはもう少しサッパリした物が良いです。くどくて食べられなかったです。残念
全体的に雰囲気は良かったですが、部屋の網戸が壊れていて窓が開けられず不便だった。 朝食の時、夕食のデザートの時にコーヒーのサービスは絶対に必要だと思います。 デザートはもう少しサッパリした物が良いです。くどくて食べられなかったです。残念
6
Catherine
8 oct. 2024
·
A séjourné 1 nuit
Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
10
Luke
20 oct. 2023
·
A séjourné 1 nuit
Had a great stay. Was well kept and clean.
Had a great stay. Was well kept and clean.
10
Yuko
3 mars 2023
·
A séjourné 1 nuit
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
10
Satoshi
11 avr. 2025
·
A séjourné 1 nuit
清潔な旅館でした。
清潔な旅館でした。
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses avec vue sur les montagnes, et beaucoup disposent de bains en plein air privés et d'aménagements traditionnels de tatami. Plusieurs commentaires mentionnent un décor démodé, des lits fermes et des problèmes de maintenance ou de contrôle de la température occasionnels.
Avis de voyageur à ce sujet
4
Jonathan
24 nov. 2024
·
A séjourné 2 nuits
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
10
Michelle
27 janv. 2025
·
A séjourné 1 nuit
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
10
Jeremiah
19 oct. 2024
·
A séjourné 1 nuit
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.
4
Louis
16 sept. 2025
·
A séjourné 2 nuits
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
8
James
17 avr. 2023
·
A séjourné 1 nuit
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
8
??
21 mars 2024
·
A séjourné 1 nuit
建物全体の古さは感じますが(特に、エレベーター)宿泊するのに支障はありません。外国人スタッフも多いですが、みなさん上手な日本語で、困ることはありませんでした。部屋に露天風呂がついており、いつでも温泉に入れたことがよかったです。バスタオルも2枚あり、入浴の都度、気持ちよく体を拭くことができました。売店はお飾り程度ですので、お土産は他で購入しました。季節を感じられる食材による料理が美味しかったです。夕飯には、なにか揚げ物があるともっとよかった。ベッドはやや硬めですが、ゆっくり眠ることができました。
建物全体の古さは感じますが(特に、エレベーター)宿泊するのに支障はありません。外国人スタッフも多いですが、みなさん上手な日本語で、困ることはありませんでした。部屋に露天風呂がついており、いつでも温泉に入れたことがよかったです。バスタオルも2枚あり、入浴の都度、気持ちよく体を拭くことができました。売店はお飾り程度ですので、お土産は他で購入しました。季節を感じられる食材による料理が美味しかったです。夕飯には、なにか揚げ物があるともっとよかった。ベッドはやや硬めですが、ゆっくり眠ることができました。
8
Janna
25 sept. 2024
·
A séjourné 1 nuit
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
8
Susan Khinh
15 avr. 2024
·
A séjourné 1 nuit
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
8
Chris
21 sept. 2024
·
A séjourné 2 nuits
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
10
Sally
18 déc. 2025
·
A séjourné 2 nuits
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa chaleur, sa courtoisie et son efficacité, notamment l'aide aux arrivées, aux bagages et au service en salle à manger. Plusieurs commentaires notent un manque de flexibilité pour les modifications diététiques et des horaires rigides.
Avis de voyageur à ce sujet
2
Beatrice
13 avr. 2023
·
A séjourné 2 nuits
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
10
bo seon
3 oct. 2025
·
A séjourné 1 nuit
The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.
The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.
4
Louis
16 sept. 2025
·
A séjourné 2 nuits
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
10
Arnab
17 mars 2025
·
A séjourné 1 nuit
Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.
Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.
10
Po Yu
18 janv. 2026
·
A séjourné 1 nuit
staff is very courteous and attentive food is wonderful
staff is very courteous and attentive food is wonderful
10
ミチオ
17 août 2025
·
A séjourné 1 nuit
ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。
ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。
10
Amanda
9 avr. 2024
·
A séjourné 2 nuits
Excellent staff and service
Excellent staff and service
10
Gabrijela
23 mars 2024
·
A séjourné 2 nuits
Das Hotel ist zauberhaft sowie die gesamte Umgebung. Es ist sehr traditionell und wohl eher auf Gäste aus dem Inland ausgerichtet. Das Personal ist sehr zuvorkommend und hilfsbereit. Wir hätten uns etwas mehr Flexibilität hinsichtlich der Essenszeiten gewünscht. Die Mahlzeiten wurden nur zu ganz bestimmten Zeiten serviert, was gar nicht unseren Vorstellungen entsprach, da wir unsere Zeit gerne selbst einteilen.
Das Hotel ist zauberhaft sowie die gesamte Umgebung. Es ist sehr traditionell und wohl eher auf Gäste aus dem Inland ausgerichtet. Das Personal ist sehr zuvorkommend und hilfsbereit. Wir hätten uns etwas mehr Flexibilität hinsichtlich der Essenszeiten gewünscht. Die Mahlzeiten wurden nur zu ganz bestimmten Zeiten serviert, was gar nicht unseren Vorstellungen entsprach, da wir unsere Zeit gerne selbst einteilen.
10
Michael
25 févr. 2026
·
A séjourné 2 nuits
The staff were incredible, they made our stay incredibly comfortable
The staff were incredible, they made our stay incredibly comfortable
10
Mayuresh
14 sept. 2025
·
A séjourné 3 nuits
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en montée depuis Hakone-Yumoto, à environ 10 à 15 minutes à pied, ce qui peut être difficile avec des bagages. Une navette gratuite aide, mais fonctionne sur des horaires limités ; le cadre est calme, avec peu d'options à proximité et une belle vue.
Avis de voyageur à ce sujet
10
SZE MAN
5 nov. 2022
·
如酒店提供更多班次接送客人往來箱根站會更好
如酒店提供更多班次接送客人往來箱根站會更好
10
Stéphanie
1 mai 2024
·
A séjourné 1 nuit
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
8
Benjamin
26 mars 2025
·
A séjourné 2 nuits
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
4
Louis
16 sept. 2025
·
A séjourné 2 nuits
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
8
James
17 avr. 2023
·
A séjourné 1 nuit
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
8
Janna
25 sept. 2024
·
A séjourné 1 nuit
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
8
Chris
21 sept. 2024
·
A séjourné 2 nuits
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
8
Wes
18 nov. 2022
·
A séjourné 1 nuit
The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.
The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.
10
Sally
18 déc. 2025
·
A séjourné 2 nuits
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
8
Geoffery
18 janv. 2025
·
A séjourné 2 nuits
Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.
Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les repas sont fréquemment salués pour leur qualité et leur présentation, en particulier les dîners kaiseki et les petits-déjeuners japonais. Plusieurs clients ont signalé des heures de repas rigides, des difficultés à adapter les menus à leurs besoins alimentaires ou des plats fades ou servis tièdes.
Avis de voyageur à ce sujet
2
Beatrice
13 avr. 2023
·
A séjourné 2 nuits
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
10
MIRAT
16 avr. 2025
·
A séjourné 1 nuit
We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!
We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!
8
Benjamin
26 mars 2025
·
A séjourné 2 nuits
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
4
Louis
16 sept. 2025
·
A séjourné 2 nuits
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
10
Po Yu
18 janv. 2026
·
A séjourné 1 nuit
staff is very courteous and attentive food is wonderful
staff is very courteous and attentive food is wonderful
8
Aimee
6 févr. 2023
·
A séjourné 1 nuit
Dinner dishes are fast which made food quality turn to col
Dinner dishes are fast which made food quality turn to col
10
Philip
18 sept. 2025
·
A séjourné 1 nuit
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
10
Sally
18 déc. 2025
·
A séjourné 2 nuits
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
10
Vincent
11 mai 2025
·
A séjourné 1 nuit
Dinner and breakfast were very good in terms of presentation and taste.
Dinner and breakfast were very good in terms of presentation and taste.
10
Mayuresh
14 sept. 2025
·
A séjourné 3 nuits
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
delphine
25 juil. 2024
·
A séjourné 2 nuits
Le personnel a ete super agreable la chambre aurait besoin d un petit coup de fraicheur , vieillissant la chambre est tres spacieuse la plus grande que l on est eut le repas est fantastic, vous pouvez demander un petit dejeuner un peu plus europeen si vous n avez pas envie de poisson cru tout le personnel est juste exceptionnel
Le personnel a ete super agreable la chambre aurait besoin d un petit coup de fraicheur , vieillissant la chambre est tres spacieuse la plus grande que l on est eut le repas est fantastic, vous pouvez demander un petit dejeuner un peu plus europeen si vous n avez pas envie de poisson cru tout le personnel est juste exceptionnel
10
Stéphanie
1 mai 2024
·
A séjourné 1 nuit
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
10
Katherine
18 août 2026
·
A séjourné 2 nuits
We loved our stay at this ryokan in Hakone - it was our favourite stay during a rent Japan trip. This was our first time staying at a ryokan in Japan. We walked from the train station to the ryokan but you must walk about a steep hill with luggage, so yiu need to be fit. I would suggesting calling and tsking advantage of the free shuttle offered by the property. We used the shuttle to go back to the train station. We stayed two nights which was great. The service was amazing - everyone was so kind and professional. We had our breakfaat and dinner included which was wonderful. The meals were amazing! They did a great job accommodating dietary allergies in our group. The meals were a highlight of our trip. We loved trying all the different Japanese foods. Even the picky eaters in our group found enough to fill them up. We wore the traditional Japanese clothing found in our room to dinner, as did most of the other hotel guestd. We had a choice of dinner times and then enjoyed the onsen after dinner. There were 3 times to chose from for breakfast 7:30 am, 8 am or 8:30 am. We loved the choice. The bathrooms in the rooms are dated but we never used the bathrooms because we always used the hotel onsens. We had a room without a private onsen and did not feel like we were missing out on anything. There is rooftop onsens that can be booked but we found the temperature of these too hot. Overall, an amazing stay. I would definitely return again!
We loved our stay at this ryokan in Hakone - it was our favourite stay during a rent Japan trip. This was our first time staying at a ryokan in Japan. We walked from the train station to the ryokan but you must walk about a steep hill with luggage, so yiu need to be fit. I would suggesting calling and tsking advantage of the free shuttle offered by the property. We used the shuttle to go back to the train station. We stayed two nights which was great. The service was amazing - everyone was so kind and professional. We had our breakfaat and dinner included which was wonderful. The meals were amazing! They did a great job accommodating dietary allergies in our group. The meals were a highlight of our trip. We loved trying all the different Japanese foods. Even the picky eaters in our group found enough to fill them up. We wore the traditional Japanese clothing found in our room to dinner, as did most of the other hotel guestd. We had a choice of dinner times and then enjoyed the onsen after dinner. There were 3 times to chose from for breakfast 7:30 am, 8 am or 8:30 am. We loved the choice. The bathrooms in the rooms are dated but we never used the bathrooms because we always used the hotel onsens. We had a room without a private onsen and did not feel like we were missing out on anything. There is rooftop onsens that can be booked but we found the temperature of these too hot. Overall, an amazing stay. I would definitely return again!
10
Tran Anh
11 août 2026
·
A séjourné 1 nuit
Great staffs, great hot tub
Great staffs, great hot tub
10
HIROSHI
27 juin 2026
·
A séjourné 1 nuit
接客もよくとてもゆっくり過ごせました。ありがとうございました。
接客もよくとてもゆっくり過ごせました。ありがとうございました。
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 18:00
Avant 10:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: 496.6493381286621USD
- 2026-09-28: NO DATA
- 2026-09-29: NO DATA
- 2026-09-30: 265.6417665939331USD
- 2026-10-01: 282.4964871368408USD
- 2026-10-02: NO DATA
- 2026-10-03: 300.7176027648926USD
- 2026-10-04: 309.1021268554687USD
- 2026-10-05: NO DATA
- 2026-10-06: 288.20446690063477USD
- 2026-10-07: NO DATA
- 2026-10-08: 473.290453225708USD
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: NO DATA
- 2026-10-12: NO DATA
- 2026-10-13: 419.5108057159424USD
- 2026-10-14: 300.5776486450195USD
- 2026-10-15: NO DATA
- 2026-10-16: 484.61071138916014USD
- 2026-10-17: 515.5637237548829USD
- 2026-10-18: 356.0279854248047USD
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: 456.64213546142577USD
- 2026-10-25: 365.9933027709961USD
- 2026-10-26: NO DATA
- 2026-10-27: 604.4117856262206USD
- 2026-10-28: 419.5108057159424USD
- 2026-10-29: 288.20446690063477USD
- 2026-10-30: 526.1768068908691USD
- 2026-10-31: NO DATA
- 2026-11-01: 299.228478414917USD
- 2026-11-02: 299.20932423706057USD
- 2026-11-03: 308.9200057342529USD
- 2026-11-04: 288.20446690063477USD
- 2026-11-05: NO DATA
- 2026-11-06: 438.27199268188474USD
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 392.76475996398926USD
- 2026-11-14: 426.49144328613284USD
- 2026-11-15: 312.3142233856201USD
- 2026-11-16: 401.01325810546876USD
- 2026-11-17: 420.2884792419434USD
- 2026-11-18: 301.65507984008786USD
- 2026-11-19: NO DATA
- 2026-11-20: 392.4909699371338USD
- 2026-11-21: NO DATA
- 2026-11-22: 516.5078752441407USD
- 2026-11-23: 360.1392506744385USD
- 2026-11-24: 290.009530897522USD
- 2026-11-25: 277.4190830703735USD
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âge
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âge minimum pour l
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avance en utilisant les informations figurant sur la confirmation de r
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émentaires
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bebe) disponible. Aucun lit d
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