Hilton Garden Inn Salt Lake City Airport

The Pool was freezing for an indoor pool.

Just a quick 1 nighter for a flight out next day but everything was smooooothe. Checked in, to airport to drop rental and very quick return shuttle arrive after we called. Next morning needed 5:30 am shuttle....no problem. Scheduled, ready when we came downstairs and quick, professional ride to the departures. Found our goto.

Good place to stay overnight if you are catching a flight the next morning. There is a restaurant/bar in the lobby area. There is also a free shuttle. Rooms could be updated and a bit cleaner.

Close to the SLC airport and the hotel shuttle runs 24 hours.

Convenient to airport, brand new hotel, easy free parking.

Sad the pool was down but great overall

The computer systems were down but staff carried on . The shuttle bus driver was super ! She was so wonderful

The stay was good. Rooms clean and orderly. No room service. Ice machines not working. Bathroom hardware was rusty and pitted ... very strange. Check-in was quick and courteous.

Nice, clean, and friendly staff. Also, very nice exercise room with top notch equipment (i.e. Peleton)

newer hotel,good location for airport, rooms in good condition staff was great, the on;y issue was the elevator, even with two the wait was excruciatingly long and it seemed they would stop on a floor and stay there indefinetly

Very clean and great service!

Very clean

my room was way too hot it took 30 minutes for them to come and fix it. their was mold in the bathroom.

First room choked me with the smell of mildew. Gave us another room, stating another complaint was made of room next to it. New room was clean, but couldn’t run heater, as it smelled like it hadn’t been used in a while. Room was clean

My complain was that when I went to shower it was dirty with pubic hair in the bathtub. Like no one cleaned the tube. Other than that the room was clean.

The staff were very friendly and the hotel was immaculate!

Pillowcases were wrinkled. One of the towels has foul smell. The room coffee/tea maker wasn't working. I informed the Front Desk. The lady working that evening was friendly and helpful 👍. Not impressed with their breakfast as the food was cold and the dinning tables were dirty. The Hotel is Pet Friendly, which the only BIG PLUS!

Rooms are clean and comfortable.

Convenient place to stay for flights in and out of Salt Lake City. Hotel was clean, lady at the desk was very helpful and had a great sense of humor.

We have always thought of Hilton Garden Inns as more of an upper middle chain, but this experience was really not very good. Check-in was slow, although mainly due to an overly chatty guest. The main problem was the room. It was small and dark. The air conditioner was one of those window units and was extremely loud. You had a choice of running it at a continuous rumble or setting it to "auto" and having it kick on and off throughout the night. The doors all shut very loudly, so between the a/c and the doors, it was not restful, to say the least. The worst thing though was what appeared to be a rather awful mildew build-up in the corners of the walk-in shower. The bed was comfortable but the pillows were soft and mushy. The room just was not up to Hilton standards. The people were nice and the restaurant was decent. Breakfast was good, but an extra charge. Would not stay here again.

Clean & comfortable stay for one night. Recommend the property to look into the doors, they make a loud bang when it closed.

Spacious, quiet rooms with friendly and accommodating staff.

The beds are hard as rocks...long night

Property was clean and nice, but the beds were awful. No one slept well.

Pillows do need to be upgraded the are flat

We needed a place close to the airport for our early flight the next morning. W e knew it would be loud because of the proximity to the airport. It was way louder than I expected. The noise didnt bother my husband but it did me.

Variety of viewing options for TV…. Netflix!

The walls are very thin, we could hear people taking a bath in room next to us at 4am which was odd. The staff seems overworked but there needs to be better communciation by the front desk staff and shuttle bus drivers. The shuttle bus drivers need to verify with passengers where they are headed before leaving with the wrong passengers and wrong destination. Overall for the price I would definitely stay here again. The breakfast chef and breakfast staff were excellent. Food was gourmet level. Snacks in lobby were valuable perk.

We have always thought of Hilton Garden Inns as more of an upper middle chain, but this experience was really not very good. Check-in was slow, although mainly due to an overly chatty guest. The main problem was the room. It was small and dark. The air conditioner was one of those window units and was extremely loud. You had a choice of running it at a continuous rumble or setting it to "auto" and having it kick on and off throughout the night. The doors all shut very loudly, so between the a/c and the doors, it was not restful, to say the least. The worst thing though was what appeared to be a rather awful mildew build-up in the corners of the walk-in shower. The bed was comfortable but the pillows were soft and mushy. The room just was not up to Hilton standards. The people were nice and the restaurant was decent. Breakfast was good, but an extra charge. Would not stay here again.

Close to the airport, clean, decor a bit dated.

The staff was very helpful. I was actually having a rough day, with issues (not with them) and every time I went into the lobby the front desk gal asked if I was doing ok and needed anything. The quickly goy me set up for another night when I realized I needed to stay one more night unexpectedly. Just great customer service overal.

The staff doesn’t care…ambivalence is poor service.

The staff were very friendly and the hotel was immaculate!

angie at the front desk was efficient friendly and a great multitasker.

I was shocked and disappointed by the front desk staff member, Aamani ‘s response. Her attitude was dismissive and unprofessional, and it felt like she was taking out her work-related frustration on me. As a guest simply requesting a copy of my receipt, I should not have been treated with such impatience or disrespect.

The biggest issue with not giving this property a higher rating was the woman at the desk who checked us in. She acted very put out that we asked to check in 18 min early. We had just drove 4 1/2 hrs from the south eastern part of the state, and were hoping to check in a bit earlier. She proceeded to tell us "There aren't going to be any "Good Rooms" available, because of the earlier check-in. I asked what does that mean??? No good rooms? Will we still get a king sized bed? She said well, yes, that is what you booked. She then put us in a room on the second floor. Five minutes later a man road the elevator up to the sixth flooor...hmmm still early checkin, but all of a sudden that floor opened up. She rattled off the times the restaurant would be open. I asked if we could look at a copy of the menu, and she replied no, we would have to wait until the restaurant opened. I did not get her name, but I spoke to a clerk about our experience the next morning. Miraculously, a copy of the restaurant menu was sitting at the desk. I can understand that it checking in before three is frowned upon, but there was so many other ways that this clerk could have handled this situation. In fact, if she would of said, I'm sorry, but you will need to wait However, this was not the case, and I know that they do not keep the restaurant menus locked up. That should have been any easy request to accommodate. The beds were comfortable, and clean. However, I would not stay again.

I stayed a total of 3 nights here, split up. The girls I had at the front desk Wed/Thurs were amazing. The Saturday night front desk clerk seemed annoyed that I was there and had no urgency to help in fact I was standing there for at least 5 minutes before she appeared and there was no greeting “hi how are you? Sorry about the wait how can I help you?” Just very cold and unhelpful.

Some how our reservation got canceled by our third-party booking application and the staff was very accompanying in getting our reservation reestablished. Also, the restaurant staff was very friendly.

The front desk staff was AMAZING. Leenay is the best. Seriously, we would stay here again just for her. So helpful and kind.

Started off with really great customer service from Jasmin at the front desk! That took everything about this place to the next level…in my opinion. 5 plus plus plus stars!!!

Very close to the airport and highway for access to travel

Beautiful property. Excellent staff. So close to airport.

Good hotel near airport

Convenient to the airport

SHORT DRIVE TO DOWNTOWN AND AIRPORT

Pretty dang good! Very clean and comfortable. Everything you can expect in a decent airport hotel. There's excellent views from the property as well. It's very convenient and close to the highway. It takes no time to get into the city. There's not a whole lot by the hotel though restaurants and coffee wise, but it's not too far to anything.

Close to the airport

Close to the airport!

Great property! Close to downtown area and the airport. Easy highway access.

location convenient but far from charming

Six dollars for what everybody else considers a free breakfast but other than that everything was good

Everything was great from check in to check out. The onsite restaurant had some awesome food with big portion sizes. Definitely a lot better than the hotel we stayed at a few days prior.

Continental breakfast was very subpar. No protein options and no hot options. Basically consisted of yogurt, toast, or cereal. They offered a menu and said it was cooked to order for hot items. I asked if it was included in the breakfast and they said yes. Then they charged me for the breakfast. What a sneaky way to charge people.

The room was very clean and comfortable. They were accommodating to bring me more pillows for my back also(back surgery). The restaurant and bar area were great also. The waiter Edwin was also great.

A bit disappointed to find out we have to pay for breakfast, as I assumed it was included. It would be great if breakfast were included in the pricing instead of catering to those looking to cut costs. I expected more from Hilton.

Friendly fast check in. Only issue we had was at the restaurant. Food was not good and service was very slow. The bacon was not even cooked. The waitress was great and very apologetic about the delay.

Property was great. Staff was ok but not very friendly. We paid $9 each for a Coors light in a bottle. Huge rip off.

The bed sheets didnt fit and came off , bed was not comfortable. Buffet breakfast was worth$5, but they charge $17+

Nice rooms and common areas. Close to airport with shuttle service. Very good dinner. Professional and friendly staff.

Hotel was very comfortable, and the restaurant made amazing food