Host & Stay - Sand & Surf

Overall, there is much to like about this apartment. The views are stunning, the bathrooms are modern, and the location is perfect to enjoy Whitby. However, there are a few incidents about the host support that prevent a fully positive rating. Most significantly, we had a very negative check in experience, whereby we were given instructions to access the key to the apartment. The problem was the key would not open the door. It turns out the wrong key was placed in the lock box. This is an honest mistake, however, the support to address this was non existent. We were unable to get anyone to help resolve this simple issue for about 2 hours. This impacted our first evening in Whitby significantly and added much unnecessary stress. We were also not provided any compensation for this very bad service. Second issue is the carpet upon entering the apartment was stained in two places. This is a very elegant apartment so this is a very unfortunate first impression when walking in the door.

The Sand & Surf Apartment was perfect for a two night stay in Whiby. Clean and spacious and really well placed for a walk up to Sandsend and down into Whiby town.

Nice flat, with some lovely design ideas. Beautiful view and close to the sea and the harbour, both sides of Whitby. Few niggles - bathroom fan not working, wrong WiFi code sent and the one in the flat impossible to read; hard to use dining table as not enough room round it and benches very unstable. Blind cords so short that once they were closed you couldn’t possibly reach the cord to open them again. But honestly, these are all small issues compared to the flat itself which was gorgeous and I would recommend it