The Villa Kensington

Hôtel bien entretenu, propre. Le personnel serviable

Very good location and there is a lift!

Frühstück mussten wir Extra bezahlen, obwohl ja mit silverstatus gratis inbegriffen sein sollte!?

We booked the hotel for a short two day stay. As we arrived early in the day we dropped off our bags at the hotel and informed the clerk that we'd be checking in late on that same evening - no issues with this. After a long day and arriving at 23.30 we were allocated a room on the basement floor, located near the staff room, store cupboard and emergency exit door of the premises. The room was cold and was quite clearly affected by damp as could be seen on the badly stained carpet and the wall damage. There was zero insulation in the window and the heating system was loud but did not help the situation at all, even when set to 26 degrees (which should be boiling). Furthermore, there was a big hole underneath the room door that did not provide reassurance regarding any insulation. The bed linen provided was stained and hairs were also found. We complained to the staff member on shift who was apologetic and changed the linen for us but could not change our room due to availability - we were told to speak to the manager in the morning. The next morning the manager didn't seem to fully understand our frustrations and even thought we were complaining about a "rat incident" that happened the same night (not reassuring with our door concerns). We were offered a change of room to another floor and complementary breakfast but we opted to leave and booked another hotel. We're writing this review for awareness more than anything else. We'd not recommend. We have been fully refunded.

Breakfast was very basic, even for a continental. Bed was rock hard. Pillow was rock hard. Room was air conditioned which is nice. Bathroom was disheveled, with mould behind the shower and toilet, but otherwise clean. Staff were friendly and helpful.