The building was nice. The valet staff and the staff in The Abalone restaurant were excellent. It was clear, however, that the front desk staff didn't really care and room service was more like ordering from door dash than hotel room service. One guy seemed like he was mad that he had to bring us our food at all. About the front desk: When we checked in, we weren't greeted, we weren't told where to go to get to the elevators, where to find our in room fridge or if we even had one, or really anything useful. When we checked out, we checked out early (see below for why). The front desk agent didn't even ask why or say much of anything. She seemed half asleep. Why we checked out a full day early: The air conditioner was so loud in the room that it drowned out the sound of the ocean and we couldn't hear each other talk unless we were right next to each other. The bed and pillows were hard and uncomfortable. Between those two things, we couldn't get a good night's sleep at all. So while the ocean view was great, and the valet and restaurant staff was amazing, we will not be staying here again, nor will we recommend it to anyone else.
The building was nice. The valet staff and the staff in The Abalone restaurant were excellent. It was clear, however, that the front desk staff didn't really care and room service was more like ordering from door dash than hotel room service. One guy seemed like he was mad that he had to bring us our food at all. About the front desk: When we checked in, we weren't greeted, we weren't told where to go to get to the elevators, where to find our in room fridge or if we even had one, or really anything useful. When we checked out, we checked out early (see below for why). The front desk agent didn't even ask why or say much of anything. She seemed half asleep. Why we checked out a full day early: The air conditioner was so loud in the room that it drowned out the sound of the ocean and we couldn't hear each other talk unless we were right next to each other. The bed and pillows were hard and uncomfortable. Between those two things, we couldn't get a good night's sleep at all. So while the ocean view was great, and the valet and restaurant staff was amazing, we will not be staying here again, nor will we recommend it to anyone else.