Rest Up London

Had to pay to use the kitchen which is stupid?!?! Like ten pounds to use the kitchen facilities, also every time you open your locker it’s five pounds. Oh you left something in your bag? Cute, pay 5 pounds to get it out.

I was disappointed about little things like you can't find wall hooks in the bathroom, no shelf, nothing to dry your hands In the dorms, no private lights nor shelf No shared kitchen No free towel Very very basic It s shame become the building is nice

Room was in good condition. Private bathroom was very small and could have been cleaner. Lockers were expensive to rent considering that you could only place items in them one time (if you wanted to put more stuff in it would cost you an additional £5). Had a good stay Staff were all very helpful and nice.

Please be aware that if you have luggage, it may be challenging to manage, as the location does not have a lift or elevator. Additionally, there is a fee of €5 per day for a towel which is not included in the initial costs.

Poor overall. Don't go if steps are a problem, as there is no operational lift. General condition is dingy. Showerhead not fixed. No soap dispenser in the shower. Nowhere to put soap on shower. Remember to bring your own towels. You won't be able to see through the dirt on the windows. Bunks are comfortable and linen clean. But it is shabby

This place should NOT be allowed to operate. It is completely uninhabitable. I booked RestUp for its Central London location, but it turned into a nightmare. Despite booking a 10-bed mixed dorm with a private bathroom, I was shoved into a cramped 12-bed room where I couldn’t even stretch my legs. The space between beds is so tight, I hit my head multiple times—seriously concerned I got a concussion. There’s ZERO ventilation. No AC, no fans, and most windows are sealed shut. I nearly suffocated in the summer heat and was told by staff that they could only crack open one tiny window. I explained I had breathing issues and asked for a better-ventilated room—flat-out denied. I ended up in the common area at night, only to find no air circulation there either. Luggage storage? A joke. Despite their website claiming free storage is available, I was charged £5 to store my bag BEFORE check-in. Never experienced this in any other UK hostel. It felt like a blatant cash grab. The rooms are disgusting. Dirty sheets, hair on the bedding, weird odors, bugs crawling around, and to top it off, mosquito bites and a clogged drain that took 2+ hours to clear. And yes, this happened TWICE—I booked here again only because everything else was full. Outlets? Barely work. My adapter only fit in a couple, and there were no USB ports anywhere. Keycards randomly stop working. Dining area was always closed, despite their claim of serving meals. They even changed the breakfast policy overnight and st

We had a room with a private bathroom for 2 nights. The elevator didn’t work, therefore we had to carry our laggi

Showers are not good, have to pay extra for lockers

Room was very small on the 3rd floor, there was no lift.. Very disappointed.

Do not book this place even though it seems cheap. This was the worst place to stay. Book at your own disappointed. The reviews must be fake. The below were some of the main issues, which im surprised not been mentioned by others: 1. Loud traffic all through the night (police, bikes, etc) 2. Hand dryers not working in the toilets 3. Toilets dirty 4. No proper cooling on a hot summers day 5. No pillow was provided (or taken by someone else) 6. Matresses were not even reasonably firm 7. No lifts into the building 8. Getting to the hostel felt like going through a sketchy area.

We booked a room with a bathroom, upon arrival I told reception that there was no light in the bathroom and they said yes, we'll see. When I arrived at night there was no light in the bathroom and at reception they told me, there's no one around now to check on that, the hostel is a dirty mess, all the rubbish on the ceilings, if you want towels you have to pay £5, they gave me a room on the fourth floor without an elevator, I understand it's a hostel but at almost £80 for a room with a bathroom in these conditions, and super far from everything, an experience that I don't recommend anyone go through.

Showers were barely warm and the drain made them smell disgusting, add to that the puddle that formed in the shower because the drain didn’t drain properly

Excellent, the waiting/reception area is full of people making the place feel vibrant and the mattress, linens, and pillows were all clean. I gave it 4/5 stars because some of the bathrooms were pretty dirty. People would leave trash out of the bins and or leave clothes around without picking up after themselves. Perhaps not a reflection of the staff themselves, but I wish something could’ve been done there. Otherwise the reception/hosts were incredibly receiving and very friendly.

The room is very cold,bathroom bit dirty and the showers very disappointing

Extremely disappointing experience. I booked a 4-bed female-only dorm, but after taking a shower, I came back to find a man in the room. Turns out they had put me in a mixed dorm by mistake. When I raised this with the staff, they moved me to a 5-bed room — essentially a downgrade, which I did not agree to. The bed was extremely high and difficult to climb into, the bathroom was dirty, and the whole experience felt careless and unprofessional. I also requested a refund, but so far have received no response. Would not recommend this place based on how poorly they handled a basic booking and guest safety concern.

Very small and not very clean.

Poor overall. Don't go if steps are a problem, as there is no operational lift. General condition is dingy. Showerhead not fixed. No soap dispenser in the shower. Nowhere to put soap on shower. Remember to bring your own towels. You won't be able to see through the dirt on the windows. Bunks are comfortable and linen clean. But it is shabby

There no privacy in my room, no curtains. No light (or lamp), no power (electric) outlets near bedside. The light at the shower room was automatically turned off when there is no movement which i understood. But the light was off in the middle of the shower and it is co-ed,i can't go out turned the light on. The washroom on the second floor was flooded once, no toilet papers available. Everyone gathered around the lobby to charge his electronics. In addition, i asked on of the staff for beer drinking inside this building, he said 'No'. But someone drink beer which they bought from the store just acrosss the street. The only good thing I 5say is there is a LEBO restaurant across the street and it is very famous. I bought half boneless chicken with rice, it id only 8 pound, which is very good price compare crazy price in London. I am not sure to go back to London, however, i will not stay this hostel for sure.

No safe place to store your belongings, no where to store clothing, no soap in bathrooms, no toilet paper in toilets some days, no kitchen or washing machine and no nearby laundromat. Poorly sound insulated, and very noisy dorm. Close to city center and transport.

Was a very odd stay. The staff were not paying attention and there was also a lack of cleanliness in the public areas especially the bathrooms and showers. Rooms were also incredibly crammed and over heated!

The service provided by the staffs was very good but the comfort of the room was very poor, there was a window in the middle of the bed, that window was broken and couldn't be closed so during the night I have been caught by wind and noise.

Room was okay, however its noisy as the hostel is beside the main road and you can hear other people from other room talking and even banging the doors

Staff were nice, other than that was pretty dire, I booked an 8 bed room and was put into a 10 bed, there was an en-suite but it had no toilet paper or hand soap or cold water so was pretty useless, was advertised as a plug and a reading light per bed, but were only 3 pairs of plugs and no lights

It's a nice hostel. Staff were friendly and helpful, and the room itself was nice and tidy. There weren't any major issues, just no air conditioning that affected my sleep, but not a big deal. Overall, 8/10

This hostel looked nothing like the pictures online, and I don't even know were those pictures are taken! There's no lift, so you have to carry all your luggage up all the stairs (and it was not easy so find that information). The staff was nice enough, but too many in the reception area, and only one in the breakfast area. The breakfast room was dirty and messy, there were no clean cutleries or plates when we came (1 hour before closing), there were cheese and ham, some egg salad and strawberry jam in a big bowl. There also was a big container with hot water, some tea and instant coffee. This was far too expensive, and I really regretted buiyng it as there are quite a few other good options nearby! As we were tourist we didn't bring a towel, so we had to rent that (hard to find information about that, too), but as we had our own bathroom I was surprised it wasn't included. The rooms... The mattresses was about 3 cm thick. There were no hooks for jackets, no chairs, nothing more than the bunk bed. In this hostel you get what you pay for, and nothing more! Would I stay there again? No!! Plus for having a luggage room!

It was an okay stay. Great price for the location and being in London. The room was terribly small and the soundproofing was dreadful. We shared a floor with a group of students from France, and they spent multiple hours running around and shouting. We sent a complaint to reception, but nothing was really done.

This hostel is in a good location, but really needs some money spending on it. Very run down, lots of broken fittings and facing an extremely noisy road. I couldn't stay here again. It isn't even that cheap.

A great hostel. Located near major transit stops, it felt safe when in the hostel itself, my only complaint was the thinness of the mattress. Would recommend staying here if you don’t have a bad back!

This place should NOT be allowed to operate. It is completely uninhabitable. I booked RestUp for its Central London location, but it turned into a nightmare. Despite booking a 10-bed mixed dorm with a private bathroom, I was shoved into a cramped 12-bed room where I couldn’t even stretch my legs. The space between beds is so tight, I hit my head multiple times—seriously concerned I got a concussion. There’s ZERO ventilation. No AC, no fans, and most windows are sealed shut. I nearly suffocated in the summer heat and was told by staff that they could only crack open one tiny window. I explained I had breathing issues and asked for a better-ventilated room—flat-out denied. I ended up in the common area at night, only to find no air circulation there either. Luggage storage? A joke. Despite their website claiming free storage is available, I was charged £5 to store my bag BEFORE check-in. Never experienced this in any other UK hostel. It felt like a blatant cash grab. The rooms are disgusting. Dirty sheets, hair on the bedding, weird odors, bugs crawling around, and to top it off, mosquito bites and a clogged drain that took 2+ hours to clear. And yes, this happened TWICE—I booked here again only because everything else was full. Outlets? Barely work. My adapter only fit in a couple, and there were no USB ports anywhere. Keycards randomly stop working. Dining area was always closed, despite their claim of serving meals. They even changed the breakfast policy overnight and st

Bunk bed was a total nightmare to get in to apparently being designed for prison use with a metal ladder with very thin rungs that caused acute pain to the bottom of my feet. Also staying in a four room dorm was a mistake as the three other users had stolen my bed as a luggage rack and had to get up to remove it when I arrived. Also they all got up together at 8am making it impossible for me to sleep on till 10pm. Bunk beds were also near impossible for a larger sized male to get in and out of due to unacceptably narrow opening to the torturingly uncomfortable metal ladder to reach the top bunk.

The property was in easy walking distance of buses and the tube. Plenty of places around to get food. Basic room in a lovely old property. Reception staff were all lovely and helpful.

Room was in good condition. Private bathroom was very small and could have been cleaner. Lockers were expensive to rent considering that you could only place items in them one time (if you wanted to put more stuff in it would cost you an additional £5). Had a good stay Staff were all very helpful and nice.

The staff on my checking sat night was unpolity, no even good evening,or hello! I stated it was my first time in this hostel and I didn't the way around, He ignored me and didn't give instructions to get in the room ( another customer helped me), and most of all,he didn't give a lower bed as requested weeks ago in my booking. I explained a have mobility issues and can't clime the ladder to the top bed. I asked to this member of staff and he rudely said he could not do anything as the accomodation was fully booked however,when I awake this morning I noticed that there was a lower bed which was free all night. Not very nice.staff not very helpful,very unwelcome!!

The staff was very friendly.

Staff very rude and intimidating. Room dirty.Avoid!

It was an okay stay. Great price for the location and being in London. The room was terribly small and the soundproofing was dreadful. We shared a floor with a group of students from France, and they spent multiple hours running around and shouting. We sent a complaint to reception, but nothing was really done.

Extremely disappointing experience. I booked a 4-bed female-only dorm, but after taking a shower, I came back to find a man in the room. Turns out they had put me in a mixed dorm by mistake. When I raised this with the staff, they moved me to a 5-bed room — essentially a downgrade, which I did not agree to. The bed was extremely high and difficult to climb into, the bathroom was dirty, and the whole experience felt careless and unprofessional. I also requested a refund, but so far have received no response. Would not recommend this place based on how poorly they handled a basic booking and guest safety concern.

I arrived to be given a key to a room that had 3 people in it. I booked a private room for a reason. The guy at reception was very helpful but I am utterly shocked and disgusted with the service and I shall be taking matters further in the morning or on Monday. What a joke your company is. I want a full refund immediately or I shall be contacting the local authority and posting about this on social media. I am a woman alone at 3am and am trying to keep myself safe. My email is Lcm240307@gmail.com and contact number is 07421 474049. As I said the reception guy was amazing you were not x

This is an older hostel but is very functional. We had a room with our own bathroom/shower. The rooms are quite small but if you are spending most of your day out seeing the sights of London, the size of the room really doesn't matter. The staff is amazing and very friendly and helpful. If you are looking for luxury, then this isn't the place for you. If you want a functional hostel with easy access to public transportation at a great value, then Restup London is perfect. We stayed there during two different portions of our vacation and would do so again without hesitation.

The staff always busy, however, still have a kind and nice word to everyone and handle any issues in the right manner, efficient.

The property was in easy walking distance of buses and the tube. Plenty of places around to get food. Basic room in a lovely old property. Reception staff were all lovely and helpful.

I found the hotel good because it’s practical easy to reach the center 2-3 buses can drop you in the London center within 5-7 minutes 3-4 stops. So it’s ok to pass night or two there Regards

Property is located at what was an old school. My room was on the top floor which meant a good climb up each time i returned. It was just down the street from Elephant and Castle which has tube access to London routes. Weatherspoon has a decent dining area and at fair rates. There is bus service just a few steps from the front door which is very convenient. There did seem to be a bit of noise...both in the hall outside my door and from outside. Overall, not bad for the price. You do have to provide your own towels.

Good location

Easily accessible

The place was easy to get to with a bus out front. The noise travelled so it was noisy which made it hard to sleep with people partying and traffic noise.

This hostel is in a good location, but really needs some money spending on it. Very run down, lots of broken fittings and facing an extremely noisy road. I couldn't stay here again. It isn't even that cheap.

A very large bright and breezy hostel. Focused happy and helpful staff. The building is a conversion not purpose built but you get everything you need. A good comfortable bed. Clean bedding. The third floor was a building site. A good place to hostel, near to the city. I walked to the river in 40 mins though buses were running at 5am .

Secure, comfortable hostel with good local facilities and transport links

Do not book this place even though it seems cheap. This was the worst place to stay. Book at your own disappointed. The reviews must be fake. The below were some of the main issues, which im surprised not been mentioned by others: 1. Loud traffic all through the night (police, bikes, etc) 2. Hand dryers not working in the toilets 3. Toilets dirty 4. No proper cooling on a hot summers day 5. No pillow was provided (or taken by someone else) 6. Matresses were not even reasonably firm 7. No lifts into the building 8. Getting to the hostel felt like going through a sketchy area.

The property was in easy walking distance of buses and the tube. Plenty of places around to get food. Basic room in a lovely old property. Reception staff were all lovely and helpful.

It's a hostel. Going into that is important to remember. I'm not comparing to a hotel level service. The good: the staff all seemed pleasant and helpful even when they couldn't give me what was promised. The building is beautiful and common areas are decorated very cute. Breakfast smelled good though we woke too later for it. There's outdoor space and a park next door which is rare for London. Once you get through the gate there's a pretty safe feeling. It's walkable from the tower bridge and plenty of public transport options. Now, the bad. The room was full of black specks on the clean white bed upon arrival which seemed to duplicate no matter what we did. Turns out the window was rusted away at the bottom of the window sill, which would explain the constant draft. The specks appeared to be from a mix of rust and bird excrement and feathers. We came in April, which is still rather cold some days and the radiator did nothing, so my guess is the boiler was turned off already. The deadbolt didn't prevent the door from being accessed from the outside. They charged me for towel rental before checking that they didn't have enough towels to give me. I don't know how many issues could have been fixed if we had asked for another room or more assistance. We ended up only staying 1.5 days & checking out and moving to another hotel. This morning (my original checkout day), I received a notice to checkout while aboard my plane. Remains to be seen if I'm actually checked out or not.

Property is located at what was an old school. My room was on the top floor which meant a good climb up each time i returned. It was just down the street from Elephant and Castle which has tube access to London routes. Weatherspoon has a decent dining area and at fair rates. There is bus service just a few steps from the front door which is very convenient. There did seem to be a bit of noise...both in the hall outside my door and from outside. Overall, not bad for the price. You do have to provide your own towels.

This hostel looked nothing like the pictures online, and I don't even know were those pictures are taken! There's no lift, so you have to carry all your luggage up all the stairs (and it was not easy so find that information). The staff was nice enough, but too many in the reception area, and only one in the breakfast area. The breakfast room was dirty and messy, there were no clean cutleries or plates when we came (1 hour before closing), there were cheese and ham, some egg salad and strawberry jam in a big bowl. There also was a big container with hot water, some tea and instant coffee. This was far too expensive, and I really regretted buiyng it as there are quite a few other good options nearby! As we were tourist we didn't bring a towel, so we had to rent that (hard to find information about that, too), but as we had our own bathroom I was surprised it wasn't included. The rooms... The mattresses was about 3 cm thick. There were no hooks for jackets, no chairs, nothing more than the bunk bed. In this hostel you get what you pay for, and nothing more! Would I stay there again? No!! Plus for having a luggage room!

This place should NOT be allowed to operate. It is completely uninhabitable. I booked RestUp for its Central London location, but it turned into a nightmare. Despite booking a 10-bed mixed dorm with a private bathroom, I was shoved into a cramped 12-bed room where I couldn’t even stretch my legs. The space between beds is so tight, I hit my head multiple times—seriously concerned I got a concussion. There’s ZERO ventilation. No AC, no fans, and most windows are sealed shut. I nearly suffocated in the summer heat and was told by staff that they could only crack open one tiny window. I explained I had breathing issues and asked for a better-ventilated room—flat-out denied. I ended up in the common area at night, only to find no air circulation there either. Luggage storage? A joke. Despite their website claiming free storage is available, I was charged £5 to store my bag BEFORE check-in. Never experienced this in any other UK hostel. It felt like a blatant cash grab. The rooms are disgusting. Dirty sheets, hair on the bedding, weird odors, bugs crawling around, and to top it off, mosquito bites and a clogged drain that took 2+ hours to clear. And yes, this happened TWICE—I booked here again only because everything else was full. Outlets? Barely work. My adapter only fit in a couple, and there were no USB ports anywhere. Keycards randomly stop working. Dining area was always closed, despite their claim of serving meals. They even changed the breakfast policy overnight and st