Al Hamra Palace by Warwick

Ottimo servizio

Arrived late on thursday evening to the hotel. I was asked to pay for the 2 night stay upon arrival.....600SAR more than what i had booked on Hotels.com. We (my wife, a 7 months old, a 3 year.old with a broken leg and myself) for over 30mins until this issue was resolved. Unacceptable. The gentlemen couldnt tell me why the price had increase by over 50%. I had to contact hotels.com to resolve the situation but by them the expereince at the hotel was already tarnished.

Non smoking room but keep smelling the smoke from air conditioner! The floor is not clean and counter is very slow There is no window in the room, I mentioned needs to have windows before I check in, however, it seems the hotel doesn’t care about my request

I selected this hotel because of its proximity to the office I had meetings in. My room was spacious but lacked windows. Based on the traffic outside that was probably a good thing. Breakfast is limited and only Americano coffee is offered. No espresso. Really? Would I stay here again? Probably not.

The overall Stay was not the best experience, the bathroom edges were dirty, the bed sheet had cigarette burn on it, the corridors to the room were very dark.