Candlewood Suites Alexandria by IHG

Staff was amazing! The room Had recliner position so you could only get in bed one way.

I was very pleased with everything. The most impressive thing about our stay was the fact that the elevator broke at about 8:30pm the day we checked in. Our room was on the third floor and we were worried that we would have to carry all of our baggage down three flights of stairs when we checked out the next morning. Surprisingly they had it up and running by 7am! I would like to recognize the staff who worked diligently to make that happen: the general manager, Ms Nona, Zachary and Tario. That’s teamwork!

The room was horrible the first thing how dirty it was. The cleaning staff left someone bowel movement in the toilet which is beyond disgusting. The room smelled like strong onions including the bedding. The shower was not clean hair and something else was on the shower floor and mold! There was not one towel or shower curtain in the room. The television didn’t work. The night staff was not label to fix and said no signal and will turn off in nine minutes. It was the front desk clerk first day and she was the only person there with no assistance took along time to check in which is not her fault. Old food was left in the refrigerator. I couldn’t believe this was Candlewood I have a video not pictures so can’t upload

Me and my family did not have a good experience at this hotel. I reserved two rooms for my son and his wife, My Husband, and myself. When I got to the hotel to check in, the staff appeared to be disorganized. There was a new person waiting on us, and I noticed the person training him was very rude. They could not give me a room side-by-side with me and My family. Now that would’ve been OK but when I was told the elevator did not work, that rubbed me the wrong way. The new guy did offer to help us up the stairs with our luggage, my daughter-in-law is pregnant so that was still a struggle. We tried to get a hotel close by, but they were full, and we were told by them that this hotel where we stayed, the elevator has been out for three months. I don’t know how true that is, but I do know that the elevator was out during our stay. Once we got up to the room, My Husband and myself could hardly breathe with the smoke smell, now this is supposed to be a smoke Free hotel. And they could not move us into any other room because they were completely booked. The water in the tub drip all night and would not turn completely off. my son and his wife’s room, television volume did not come up loud enough for them to hear it. And on top of that, while my son was changing his clothes, a man walked in on him, he was a worker, and he let himself in. I have to say the worst of everything was the small field room that My Husband and myself had to sleep in all night. In town for Mom‘s funeral.

Clean room