Candlewood Suites Alexandria by IHG

Check in went well. No morning room cleaning or towel exchange, had to call for at least towel exchange when we got back. Lots of construction, which was not disclosed when booking. Would not have booked due to strong smells and dust.

Worn furniture, broken towel rack, tv didn’t work. Bed was comfortable, room was clean. AC worked fine. Quiet room. Building was being renovated. Property in front had been demolished and entry was unclear.

Desk has an attitude and was not appreciate at all. Hotel under construction, debris around Sheetrock mud tracked into the common areas, smells and more.

My family and I were in town for a softball tournament. Upon initial check-in we were given our room key. We open the door to the room and there were paint cans and other materials everywhere. I called the front desk and she was ever accommodating by placing us in another room. The room was clean for the most part. However, the curtains had dark stains on them, the light fixtures in the bathroom were rusted, and there was a bug on one of the beds. Not an awful hotel, but I won’t be staying at this location again.

Staff was amazing. Room was well worn but adequate. Parking lot broken in several places. No cover for unloading in the rain.

The elevator stopped working when I was there. I was only going downstairs because my key wasn’t working. The manager asked when I was checking out which I thought was weird since he had to pull me up to get my card to work. I had to walk up and down the stairs afterwards cause they couldn’t fix the elevator. The lady that checked me in was extremely nice nice and helpful on my checkin day

Needs landscaping

Very good until the elevator broke Saturday.

The place is old but is kept up with, the property in front of the hotel is just terrible

Very nice staff and facility

Check in went well. No morning room cleaning or towel exchange, had to call for at least towel exchange when we got back. Lots of construction, which was not disclosed when booking. Would not have booked due to strong smells and dust.

Rooms were clean and the staff was supper accommodating. Will definitely return

Staff was very friendly and helpful. Cleaning staff were very thorough. Room had odd smell like dirt or old bug spray. Microwave handle was broken. Shower curtain wasn’t long enough for the tub.

We were here for 3 days for church and will say that this was the cleanist hotel we have stayed at in the last 10 years coming to Alexandria! I usually bring cleaning products with us to clean our room once we check in and to my surprise when i cleaned the floors they were actually CLEAN! The staff was very friendly and professional as well!

They gave my room to someone after they checked me into the room already. So someone walked in my room and I had to ask them to leave. Then we had to go down and ask the front desk to reprogram our room keys. This place was dirty and out dated. The tile in the elevator was caulked to the floor. There were marks and scuffs on all the walls. We had two of the exact same tv remotes in our room and neither one worked. We called the front desk to help us with the tv remote and she said she would send someone right up. Then after waiting an hour we called back and the same woman said no maintenance would be available for the night and she could not leave the counter to come help us. She tried to give us technical support from the phone and then she apologized and let us go. The beds were spotless or I would have just left. The furniture was old and worn and I was so worried about how dirty it was that I didn't sit on it one time. The room was very poorly lit and the counters had spots on them like they had been wiped down with dirty water. The mirror in the bathroom was delaminating and the trim was partly missing around the mirror. There was no soap to wash your hands with so we just used the bodywash we brought with us to wash our hands. Then the next morning the coffee machine downstairs was broke also. We gladly just left and got coffee elsewhere. Next time we will just pay the few extra dollars and stay at the Holiday Inn that shares a parking lot with this motel.

Desk has an attitude and was not appreciate at all. Hotel under construction, debris around Sheetrock mud tracked into the common areas, smells and more.

My family and I were in town for a softball tournament. Upon initial check-in we were given our room key. We open the door to the room and there were paint cans and other materials everywhere. I called the front desk and she was ever accommodating by placing us in another room. The room was clean for the most part. However, the curtains had dark stains on them, the light fixtures in the bathroom were rusted, and there was a bug on one of the beds. Not an awful hotel, but I won’t be staying at this location again.

Very clean and lots of space!

Bedding stained. Bathroom walls are stained shower knob didn’t work. Management rude, staff not properly trained.

Outstanding hotel. Very friendly and accommodating staff. Comfy and clean. Will definitely stay here again.

Great, comfy place to stay

Worn furniture, broken towel rack, tv didn’t work. Bed was comfortable, room was clean. AC worked fine. Quiet room. Building was being renovated. Property in front had been demolished and entry was unclear.

Staff was very friendly and helpful. Cleaning staff were very thorough. Room had odd smell like dirt or old bug spray. Microwave handle was broken. Shower curtain wasn’t long enough for the tub.

Much older hotel than appears in picture. No breakfast. Hot water at bathroom sink didn’t work.

Stay was relatively quiet. However room was a bit outdated. Ironing board was old, restroom doors did not lock. Also no pool or hot breakfast option. Would love to see more cameras on floors for this location as well. Other than that, it was ok

Nice room, very comfortable. My only dissatisfaction with this chain is that they don't offer a breakfast. That's the main reason I rarely stay at Candlewood. If the hotel next to them (where I regularly stay) had not been full I would have stayed there. It's a nice property, though.

Very clean and lots of space!

Staff was amazing. Room was well worn but adequate. Parking lot broken in several places. No cover for unloading in the rain.

The furniture was all scratched and in disrepair holes in wall with exposed wires the place had to changevour room and still the new room was terrible. I rate this place a 1 star and I will now stick with Hiltons

Rusty fixtures Painters tape covering holes in drywall Paint falling off ceilings Mirror was covered in industrial glue

Was unable to stay. Tried to check in and they were overwhelmed. Room was not ready. Due to storm, rooms were overbooked.

Rooms were clean and the staff was supper accommodating. Will definitely return

Very nice and friendly staff

Hotel gave away the room

Bedding stained. Bathroom walls are stained shower knob didn’t work. Management rude, staff not properly trained.

clean and wonderful staff

Absolutely terrible could not check in customer service was terrible, was not even able to check in saying they haven’t been paid well I paid and after a conversation with hotels.com and a them speaking with hotel I was moved to holiday inn express Terrible service on the hotels end!!

The reservation was for a room with 2 beds for myself and my 2 children. Upon checkin I was given a room with 1 queen bed because there were no more rooms available. Then at 5:15 AM someone else was attempting to enter my room with a key because they booked in the same room.

Outstanding hotel. Very friendly and accommodating staff. Comfy and clean. Will definitely stay here again.

Originally had our room of a 1 BR mixed up and not available had us in a 2 queen room. Talked front desk & they had no 1 BR available. Was going to cancel but decided to wait & see if they did anything next day. They rearranged their reservations the next day & moved us to the room we had reserved. Anyone can make a mistake, it is how it is corrected that counts and they corrected their error. Great front desk staff. Many restaurants nearby.

Worn furniture, broken towel rack, tv didn’t work. Bed was comfortable, room was clean. AC worked fine. Quiet room. Building was being renovated. Property in front had been demolished and entry was unclear.

Stay was relatively quiet. However room was a bit outdated. Ironing board was old, restroom doors did not lock. Also no pool or hot breakfast option. Would love to see more cameras on floors for this location as well. Other than that, it was ok

The front desk people were very nice. However, our toilet did not flush, the room had a terrible smell and we didn't realize it was in a very unsafe area for females traveling alone. I wouldn't recommend staying here unless you were not leaving the hotel. Unfortunately no one addressed the toilet situation, but we only stayed one night.

The place is old but is kept up with, the property in front of the hotel is just terrible

The Surrounding areas was still I'm guessing devastated from past storms. it's a deterrent from wanting to stay in similar locations.

Our stay was really nice. However, the area is concerning because lots of people hang out around the outside of the hotel.

Safe convenient

Place is rundown and sketchy

Originally had our room of a 1 BR mixed up and not available had us in a 2 queen room. Talked front desk & they had no 1 BR available. Was going to cancel but decided to wait & see if they did anything next day. They rearranged their reservations the next day & moved us to the room we had reserved. Anyone can make a mistake, it is how it is corrected that counts and they corrected their error. Great front desk staff. Many restaurants nearby.

If you like staying in the ghetto this is your place.

Much older hotel than appears in picture. No breakfast. Hot water at bathroom sink didn’t work.

They gave my room to someone after they checked me into the room already. So someone walked in my room and I had to ask them to leave. Then we had to go down and ask the front desk to reprogram our room keys. This place was dirty and out dated. The tile in the elevator was caulked to the floor. There were marks and scuffs on all the walls. We had two of the exact same tv remotes in our room and neither one worked. We called the front desk to help us with the tv remote and she said she would send someone right up. Then after waiting an hour we called back and the same woman said no maintenance would be available for the night and she could not leave the counter to come help us. She tried to give us technical support from the phone and then she apologized and let us go. The beds were spotless or I would have just left. The furniture was old and worn and I was so worried about how dirty it was that I didn't sit on it one time. The room was very poorly lit and the counters had spots on them like they had been wiped down with dirty water. The mirror in the bathroom was delaminating and the trim was partly missing around the mirror. There was no soap to wash your hands with so we just used the bodywash we brought with us to wash our hands. Then the next morning the coffee machine downstairs was broke also. We gladly just left and got coffee elsewhere. Next time we will just pay the few extra dollars and stay at the Holiday Inn that shares a parking lot with this motel.

Stay was relatively quiet. However room was a bit outdated. Ironing board was old, restroom doors did not lock. Also no pool or hot breakfast option. Would love to see more cameras on floors for this location as well. Other than that, it was ok

Nice room, very comfortable. My only dissatisfaction with this chain is that they don't offer a breakfast. That's the main reason I rarely stay at Candlewood. If the hotel next to them (where I regularly stay) had not been full I would have stayed there. It's a nice property, though.