If you’re a family and hoping to get the family room don’t count on it. Imagine booking a family room that clearly says a Queen bed and two Twin beds, and you call the hotel/motel to confirm. But then you arrive at 9:30pm after a long drive and they give you keys to something else clearly unfit to four people. Yes, there’s a nice lady in the front desk but all she can do is give you another unfit room (one tiny bed that I had to share with my teen kid) and now it’s almost midnight and you need to split your family and split your luggage (and shampoo, toothpastes etc) into two rooms at separate ends of the property divided by two gates…. Oh and they promise parking but it’s either you wait for the nice lady to clear a parking space when she goes home or you street park. Hotels.com should remove them from their listing. Don’t count on their accountability for mistakes either
If you’re a family and hoping to get the family room don’t count on it. Imagine booking a family room that clearly says a Queen bed and two Twin beds, and you call the hotel/motel to confirm. But then you arrive at 9:30pm after a long drive and they give you keys to something else clearly unfit to four people. Yes, there’s a nice lady in the front desk but all she can do is give you another unfit room (one tiny bed that I had to share with my teen kid) and now it’s almost midnight and you need to split your family and split your luggage (and shampoo, toothpastes etc) into two rooms at separate ends of the property divided by two gates…. Oh and they promise parking but it’s either you wait for the nice lady to clear a parking space when she goes home or you street park. Hotels.com should remove them from their listing. Don’t count on their accountability for mistakes either